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"Setting up the airport pickup was a little bit cumbersome, but once set they were easy to find and the staff on-site at the hotel were great. They stored our bags for us between our 12pm check out and our 6pm shuttle back to the airport for our departure. "

"Everything excelente "

"Great location, wonderful views if the lake, easy access to town using taxi or walking. Staff very helpful and friendly."

"It was nice that the hotel proactively sent us a text message in advance detialing the things that we need to be aware of before checking-in. "

"Clean room"

"The staff was helpful at all times. The food was superb--top notch! And the overall experience was very pleasant. I felt safe, and walking to the surrounding stores was easy. This is my third stay. The hotel had multiple spaces where i could work. And it also had an international flare, since i spoke with guests from Brazil to England. I highly recomend it! Jorge San Martin Zambrano "

"Amazing customer service from all staff - exceptional food, turn down service, and concierge - what hotels should be - pampering when you are away from home. Special thanks to Ambrosio for his kind and attentive manner"

"Fantastic experience. Everything about it including the walkability to restaurants and shopping. Camilo at Concierge’s was fantastic helping me with my wine tours. I will return!!!"

"Excellent hotel, steps from Terminal 1 in Santiago. Some staff members are excellent. The breakfast as well, generous. Beautiful garden around the property very well maintained. Very clean. Terminal 2 is within a walkable distance."