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"Cleanliness was tops. Distance to Heathrow and ease of shuttle to the airport were great, but we expected it to be free. When we called to book, and ask about a shuttle, we found out it was available, but no one mentioned a per person fee....we had spent all our pounds so we wouldn't take any home to the states, and the driver didn't have change for a 20pound note, so we had to use a debit card. Minor annoyance, but..."

"Very friendly staff, hotel is clean and a good breakfast. Ideal location, we always stay here when visiting the Playhouse Theatre."

"Staff very helpful "

"Very nice "

"The reception staff were so lovely and welcoming and the room was spotless"

"Just as on previous visits, we were made to feel welcome and well looked after from the minute we arrived. All members of the staff were unfailingly courteous and cheerfully helpful. We are already looking forward to our next visit."

"Nice refurbished old hotel with good parking. Check-in staff were excellent. The common areas were well maintained although in a few places paint was showing a little wear in the stairs to the courtyard rooms. The room was an old style room but well repurposed, everything was well cleaned. The bathroom was new and excellently maintained with everything working well and the water nice and hot. The spa, gym and pool were well equipped, although in an unusual configuration- steam room and sauna are through the gym not near the pool. You have to book for the pool, I think it is restricted to 4 people at a time, due to the size, but large enough for good exercise. The breakfast was nice with a good selection of hot and cold food. Definitely will stay here again."

"Lovely lady for check-in, so friendly and welcoming. Nice stay with a good room. Perfect for a stop over."

"The place and the room was excellent and the all the staff were so friendly and very helpful."