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"it is a good hotel"

"Very courteous staff, especially the front desk which was very helpful. The breakfast buffet was outstanding. The Wagyu Steak Dinner waiter wand waitress (on Thursday evening, 11/6/25) were also exceptional with their service ensuring we had the Ultimate dining experience! "

"Fantastic view of the ocean from all rooms and outdoor Onsen; friendly and helpful staff; delicious food; "

"Breakfast provided was excellent."

"Pristine Villa to stay at. Perfect for those who prefer a nice get away from the city. Such a memorable experience for our group."

"This chain always has best locations.. all the hotel amenities.. the ONSEN are the best.. with ice cream massage chairs etc"

"Very close to the Otaru canal and museums, shops and restaurant. The big bathes with natural spring water is excellent."

"Stayed in the western style room with open air hot tub. The room was quite spacious, especially compared to other hotels in Japan. The room came with a massage chair which we enjoyed. The hot tub was on the small side but was able to accommodate two adults, and the temperature was perfect! The dinner and breakfast at the hotel were both excellent. We only stayed one night but would have loved to stay longer"