Orchard Hotels, Niagara Falls

"Bathrooms can use some upgrades "

"Close to everything, great view and service"

"Clean room friendly staff highly recommend this property"

"I paid extra money specifically for the soaker tub room, and the soaker tub seal was broken on the plug so when I went to use it , it didn’t work. It was my fiancés birthday and I then we noticed the sink was also clogged and we had been out all night not even using it! Then we realized there was water backing up into the tub from the sink or toilet somehow. The maintenance guy came to unclog it and he was unsuccessful. There for we weren’t able to even brush our teeth or use the soaker tub which my fiancé was really looking forward to ( hence why I spent money on this room). When my fiancé and friend went down to the from desk to explain what had happened, they were not only told there was nothing the hotel could do but the staff was arguing with them about the situation. The security got involved and did an amazing job calming the situation down and giving guests what they need. I will only compliment the security. I would have loved more compensation for what happened on our only 1 night stay. Was expecting based on the great reputation the Hilton is known for, for better costumer service and compensation for the expensive room that amenities weren’t even working in. Disappointed is the to say the least."

"I would give it a higher review, but giving a lower one for having to pay for parking. I don’t feel guests should have to pay to park in order to stay at a hotel. "

"The internet is good "

" Clean room staff friendly 👌👌👌"

"This place is so run down. The carpet is all bubbled up everywhere, the rooms are ancient, it hasn’t had anything done to it since it was built 50 years ago. Our room had a running toilet that no one came to fix. The key cards are so difficult to work that you have to slam the door handle down with your fist in order to get them to open. This place is an all around terrible hotel. Stay next door at the Sheraton. "

"Wifi was not working properly and the property was not neat and clean. Wasted my money"