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"Stayed here for a special occasion weekend away recently, but what a rip-off! The resort was extremely run-down both inside and out. The 'beach lagoon' was unswimmable due to being full of thick and foul smelling weed. The room quality was old and basic with the king bed being just two beds pushed together with a VERY uncomfortable ridge in between. We ate both in the bistro area and in the main restaurant, where staff were friendly overall, though they appeared slightly embarrassed by the obviously poor value for money and unbelievably long wait times for the food. We paid $34 for a cheese platter, which arrived with 6 crackers, a strawberry, 1/2 slice of dried apple, 5 apricots, a tiny sliver each of cheddar and soft cheese, and some relish, which in total, left 2/3 of the platter empty! This Novotel is definitely nowhere near 5-star, and as a local, I will never return. They charge a 5-star price but deliver more of a dodgy caravan park vibe. When I realised I had left my brand new togs behind in the room after we had vacated, I called the hotel, who promised someone from housekeeping would investigate and call me back that day. After 4 phone calls over the following 2 weeks with the same promises but no call-backs, I gave up. Very grim service I'd say. The only saving grace was the lovely American gentleman Maitre D, and the wait staff, and if I were them, I'd take my amazing customer service skills somewhere that deserves them."

"All was well"

"This was by far the cleanest most beautiful apartment that we have ever stayed in and we travel for work and leisure a lot. The staff communication was beyond excellent. There was a shopping centre within arms reach and plenty of places for take out or eat in . I would highly recommend this property. "

"Staff were lovely, ocean view was amazing. Great place to stay, I would recommend for everyone. "

"Room was great, had everything and more to enjoy your stay. Close to Coles and the esplanade plus the beach. Spa pool was very toasty, plunge pool was a little cold. Overall a great stay."

"No we didn't have a water a bit disappointed "

"Ours was a very basic motel room. No biscuits to have with cuppa. "

"Friendly staff at both reception and in the restaurant. Room was clean, bed was super comfortable."

"Wow, this has to be one of the cleanest, friendliest and most well organised place ive stayed in ever. Great complimentary full breakfast i would have been happy to pay for as well. $1 parking. Awesome stay and late checkout accomodated. Thanks guys. Outstanding place and service."