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Reviews of Hotel Hacienda

3.5 out of 5
Hotel Hacienda
Av Eduardo Mata 1918, Oaxaca, OAX

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 912 reviews" "
Rating 8 - Good. 302 out of 912 reviews" "
Rating 6 - Okay. 83 out of 912 reviews" "
Rating 4 - Poor. 17 out of 912 reviews" "
Rating 2 - Terrible. 15 out of 912 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at checking in.
Stayed 4 nights in Mar 2024
Response from Eliseo Gomez Cruz-Gerente de ventas on 25 Apr 2024
Muchas gracias por su visita y comentario es muy importante para nosotros

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Eliseo Gomez Cruz-Gerente de ventas on 23 Mar 2024
Muchas Gracias por su visita y comentario es muy importante para nosotros

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! The property was somewhat loud at nite for a old man trying to go to bed with people outside my room partying ! But besides that excellent place to hang !!!!!
Stayed 7 nights in Mar 2024
Response from Eliseo Gomez Cruz-Gerente de ventas on 12 Mar 2024
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO ES MUY IMPORTAN TE PARA NOSOTROS

10/10 Excellent

Nanci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was so beautiful there n everyone was nice.
Stayed 1 night in Feb 2024
Response from Eliseo Gomez Cruz-Gerente de ventas on 4 Mar 2024
Muchas gracias por su visita y comentario es muy importante para nosotros

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed at this property and what more can I say? This place is outstanding! It was the first time for my wife. She loved it. We spent three weeks at this property in January 2024 and it was idyllic. The weather was perfect. The service was impecable. The restaurant hours were appropriate and the food was outstanding. The owner and the receptionist manager went out of their way to make our stay incredible. The price point of this hotel is what really makes it an extremely good value. One final note to add about our stay in Oaxaca was that they are now offering a rideshare app called DiDi. We discovered it halfway through our trip and it isn’t Uber but it is close. You can request a ride and they will tell you how much it will cost and you can either except it or decline it. The drivers name and license plate number shows up on the app. This took out any negotiations that we were having to deal with the regular taxi drivers. Plus we could watch for the driver and we knew how close he was getting. This is a must have app if you’re visiting Oaxaca. Yes, you still have to pay him with pesos, but it is much better than hailing a cab or calling a cab. Just download the app and put in your information. If you have a picture of yourself, that really helps the driver find you on the streets. Unfortunately, you cannot use DiDi to depart the airport but you can when return. Government. Grrrr!
Stayed 20 nights in Jan 2024
Response from Eliseo Gomez Cruz-Gerente de ventas on 29 Feb 2024
Muchas gracias por su visita y comentario son muy importan tes para nosotros

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful, everyone who works there is very kind & helpful!!!
Stayed 4 nights in Jan 2024
Response from Eliseo Gomez Cruz-Gerente de ventas on 23 Jan 2024
Muchas gracias por su visita y comentario es muy importante para nosotros

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Eliseo Gomez Cruz-Gerente de ventas on 10 Jan 2024
Muchas gracias por su visita y comentario son muy importantes para nosotros

4/10 Poor

Leonard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay again
Started off standing in line to get booked in one person at the counter. Another guy walks in behind me, and a kid that was just wandering around takes him so I wait 20 minutes to get checked in. Then get to the room had dirty Q-tips, laying on the chair as soon as you walked in Doors between the Jason bedroom were locked. Had to wait to get someone to unlock them to be able to use the second bedroom.
Stayed 3 nights in Nov 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 18 Dec 2023
MUCHAS GRACIAS POR SU MENSAJE, LE OFRECEMOS UNA DISCULPA POR ESTOS INCONVENIENTES QUE NO DEBEN PASAR TOMAREMOS MUY EN CUENTA SU COMENTARIO

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Oaxaca for 3 nights. This hotel was central for us and it had the parking that we needed. The road traffic was noisy but nothing that ear plugs didn't fix. Rooms were spotless!!
Stayed 3 nights in Dec 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 11 Dec 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

Sofia Margarita

Liked: Cleanliness, staff & service
EL PAPEL DEL BAÑO DE MUY MALA CALIDAD Y EL PISO DE LASA ESCALERAS NECESITA MANTENIMIENTO, LOS MUEBLES DEL CUARTO NECESITAN MANTENIMIENTO O RENOVARSE
Stayed 4 nights in Nov 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 8 Dec 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

6/10 Okay

jose

Travelled with partner
Liked: Staff & service
el hotel esta muy bonito el problema es las ventanas no son las apropiadas porque cuando pasan personas afuera todo se escucha en la habitacion
Stayed 2 nights in Nov 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 9 Nov 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , big rooms, bigger than other hotels in Oaxaca.
Stayed 1 night in Nov 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 8 Nov 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

6/10 Okay

Leonard

Travelled with family
Disliked: Property conditions & facilities
Not that happy
The hotel was OK we checked and people are not very friendly. We had asked for a couple of things to try to get the room early. No chance of that which was fine by us but we did get the room. We had two rooms reserved. Call Flynn trying to get this together which we requested, but we were one side to the other side, which is a very good size property because we had our elderly mother with us and one of your close by which they would not help us out. When we got to the room was no remote for the air conditioner. We had to ask and wait for that. The TV had problems had to get that fixed and then there was paint falling off the walls in our room . I would not recommend a place at a rating of 8.6 by no means more in the absence of a bad and 5 or a 6 at best. They did come and clean the room every day. And gave you two waters every day. But never replenish the soap or the shampoo.
Stayed 3 nights in Nov 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 7 Nov 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros hemos tomado acciones sobre esto

10/10 Excellent

Alfonso, Chattanooga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! 9 out of 10!! Just Restaurant staff wasn’t very friendly but everything was great!!
Stayed 6 nights in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 7 Nov 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Suzanne M

Stayed 1 night in Nov 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 29 Nov 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

Luis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: •Great customer service •Decent size swimming pool (Non-Heated) •Good food at the hotel restaurant (Gracias Abraham) •Rooms were spacious •Beds were a little on firm side but comfortable • Clean facilities (Cleaning crew were always helpful, hardworking, and friendly) (Gracias Soledad) Cons: • A bit of walking distance to the Zócalo ( Although taxis are always available) • A/C was not working properly in my room, but luckily the weather was nice. •Although WiFi is available it is very unstable and doesn’t really work. Over all I recommend the hotel if you are planning to visit the beautiful city of Oaxaca!
Stayed 8 nights in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 6 Nov 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Velia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service, towels were very nice and clean, everything was excellent!! Enjoyed the stay and food at the restaurant 👍👍 highly recommended ❤️
Stayed 4 nights in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 5 Nov 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Amy

Stayed 2 nights in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 20 Oct 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

ROSALIA

Clean place, employees are great very friendly, had my taxi ready to go in the morning. I will stay here in future visits
Stayed 1 night in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 17 Oct 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

Luisa

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 17 Oct 2023
Muchas Gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall good hotel.
Stayed 3 nights in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 17 Oct 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Lezli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would be great if the rooms could have darker curtains.
Stayed 1 night in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 15 Oct 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

10/10 Excellent

Ma Carmen

It was beautiful!!
Stayed 1 night in Oct 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 5 Oct 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 7 nights in Sep 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 28 Sept 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice.
Everything was good except the food at the restaurant needs improvement. I had chicken cordon blue. Not good.
Stayed 2 nights in Sep 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 26 Sept 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

Vicente

Stayed 1 night in Sep 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 10 Oct 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

4/10 Poor

Hector David Davila

Disliked: Cleanliness, amenities, property conditions & facilities
The noicees
Stayed 2 nights in Aug 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 4 Sept 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the handicap room.
Stayed 2 nights in Aug 2023
Response from Eliseo Gomez Cruz-Gerente de ventas on 2 Sept 2023
Muchas gracias por visita y comentario son muy importantes para nosotros

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Need to renew la facility
Stayed 1 night in Aug 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 13 Aug 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

Maria Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice hotel, we liked the restaurant food, the only thing I got upset was that we got a room close to the entrance , very noisy and I couldn’t sleep well
Stayed 2 nights in Jul 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 8 Aug 2023
Muchas Gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

angelica

Stayed 1 night in Jul 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 29 Aug 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the beauty of the gardens and unassuming location and quaintness. Being inside the hacienda truly allowed an experience that separated oneself from the fun and amazing chaos of Oaxaca City.
Stayed 1 night in Jul 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 28 July 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Ana M

Liked: Cleanliness, staff & service, property conditions & facilities
Employees very friendly
Stayed 8 nights in Jul 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 28 July 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

2/10 Terrible

Kevin

Stayed 1 night in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 21 July 2023
Muchas gracias por su mensaje y comentario son muy importantes para nosotros

10/10 Excellent

Martin E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodidad
Excelente la atención del personal definitivamente volveríamos a hospedarnos en este hotel no tuvimos la oportunidad de consumir en el restaurante pero me imagino la comida estaba rica pues a toda hora tenían gente consumiendo
Stayed 1 night in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 30 June 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
If you are renting a car this property is great as it has a parking lot inside thats locked at night
Stayed 5 nights in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 26 June 2023
Muchas gracias por su visita y comentario son muy importantes para nosotors

10/10 Excellent

Jorge

Stayed 3 nights in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 19 July 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 22 June 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

6/10 Okay

sulvia

Travelled with family
Liked: Cleanliness, staff & service
Smell old and rough
Stayed 3 nights in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 22 June 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

peter

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is clean and comfortable. The grounds are well taken care of and it is a pleasant hacienda style environment with a nice pool. Restaurant was good and reasonable. Great place to stay with family.
Stayed 1 night in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 17 June 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

8/10 Good

sulvia

Stayed 1 night in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Venus on 5 July 2023
Muchas gracias por su visita y comentario son mujy importantes para nosotros

10/10 Excellent

Cat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very lovely, the on-site restaurant was pretty good, and it was awesome to have a pool. I thought it was very pretty and we had a great time.
Stayed 2 nights in Jun 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 9 June 2023
Muchas gracias por su visita y comentario son muy importantes para nosotros

10/10 Excellent

Gerardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Totally recommend this location, easy access and convenient but can be a bit noisy because it's near a major highway street. Walk around less than 20 min and you will arrive to Zócalo and major areas. Book tour with hotel but make sure/confirm they will pick you up and drop off at hotel.
Stayed 6 nights in May 2023
Response from ELISEO GOMEZ CRUZ-GERENTE DE VENTAS on 30 May 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
convenient hotel
Stayed 5 nights in May 2023
Response from ELISEO GOMEZ CRUZ-GERENTE DE VENTAS on 27 May 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed Bugs.
I booked this trip for my parents. They mentioned there were bed bugs in their room, their sheets didn't look like they had been swapped and didn't know they could have complained to get another room so they just dealt with it. They said it was definitely a downgrade from the last place they stayed at. The photos were way nicer than the actual place. They expected better. Only thing they liked about it was that it had its own restaurant. not booking here again.
Stayed 1 night in May 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 6 June 2023
muchas gracias por su visita y comen tario son mujy importantes para nosotros

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with hacienda look, grounds are kept nice, rooms were clean with AC
Stayed 1 night in May 2023
Response from Eliseo Gomez Cruz-Gerente de Ventas on 18 May 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

10/10 Excellent

Laureano Julián

Stayed 1 night in May 2023
Response from Eliseo Gomenz Cruz-Gerente de Ventas on 6 June 2023
Muchas gracias por su visita y comerntario son muy importantes para nosotros

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from ELISEO GOMEZ CRUZ-GERENTE DE VENTAS on 25 Apr 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, room was clean, facilities were nice
Stayed 3 nights in Apr 2023
Response from ELISEO GOMEZ CRUZ-GERENTE DE VENTAS on 24 Apr 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTANTES PARA NOSOTROS

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service and friendly staff very good food,
Stayed 5 nights in Apr 2023
Response from ELISEO GOMEZ CRUZ-GERENTE DE VENTAS on 24 Apr 2023
MUCHAS GRACIAS POR SU VISITA Y COMENTARIO SON MUY IMPORTAN TES PARA NOSOTROS