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"Staff at breakfast needed to be a lot more helpful and cleaner. Breakfast was cold and dried up bacon like leather. Overall all staff needed sorting ie learn how to wellcome visitors. Bar was not stocked and unable to purchase draughty beer. Would not advise others to stay."

"Clean tidy and modern. "

"Hotel was lovely but breakfast was disappointing. Outdoor Lido excellent."

"All in all good but pool temperature quite low and you could do with replacing some of the fixtures in the pool as you can see lots of rust and debris buildup as well as on some tiles in the pool . Some staff VERY attendant but many NOT The only “IMPROVEMENT” since take over from Champney’s is only the new bath robe and Elemis products. For price you pay it’s OK for 1 night BUT it’s in need of improvement desperately "

"good and what it said on the tin"

"Clean comfy room, will stay here again"

"Lovely breakfast comfortable bed but room easily gets hot when the sun shines in .Needs air con in all rooms .We stayed in the past & it was hot then"

"Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience. However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities. I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western! "

"Lovely friendly staff. Great breakfast"