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Reviews of Leonardo Royal Hotel Nürnberg

Leonardo Royal Hotel Nürnberg
Bahnhofsplatz 3, Nuremberg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 189 out of 275 reviews" "
Rating 8 - Good. 66 out of 275 reviews" "
Rating 6 - Okay. 16 out of 275 reviews" "
Rating 4 - Poor. 4 out of 275 reviews" "
Rating 2 - Terrible. 0 out of 275 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ju, Creve Coeur

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I was looking for in an overnight hotel stay in Nuremberg. Walking distance to the castle and main market square.
Stayed 1 night in Apr 2024
Response from Cluster Guest Relation Manager on 8 Apr 2024
Dear Alex, Thank you for your great review. We are very pleased that we met your expectations and that you were able to enjoy a great time with us.Please visit us again soon, we look forward to seeing you!Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Holli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cluster Guest Relation Manager on 8 Apr 2024
Dear Holli, We appreciate your amazing review very much and thank you for being our guest.We are looking forward to be your host again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Holli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We extend our overnight to 2 nights. Met all our needs!
Stayed 1 night in Apr 2024
Response from Cluster Guest Relation Manager on 8 Apr 2024
Dear Holli, Thank you very much for your great review. The fact that you enjoyed it so much that you extended your stay is the greatest compliment you can give us.We are extremely pleased that you had a great time with us and hope to be your host again at the next opportunity.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Dec 2023
Response from Cluster Guest Relation Manager on 31 Jan 2024
Dear Robert, Thanks a lot for your great review and your stay.We are looking forward to your next visit and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Manami

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - 1 min walk from the Nurnberg main station, 1 min walk to the Nurnberg old city. Staff was helpful and offered great assistance. The room was very clean and spacious. Overall, satisfied!
Stayed 1 night in Dec 2023
Response from Cluster Guest Relation Manager on 10 Jan 2024
Dear Manami, We appreciate your fantastic review of our hotel and are more than happy that we could add to make your Nuremberg stay memorable and enjoyable.We would be delighted to welcome you back again in the future and wish you all the best until then.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Nice clean affordable room. Very convenient location close to main train station and XMAS markets. Nice area on ground level to use as work desk. Easy online check in meant only seconds at the hotel desk to secure key cards. Very friendly efficient staff. Handled car to airport for us.
Stayed 1 night in Dec 2023

10/10 Excellent

William, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
There was nothing not to like. Highly recommended.
Stayed 1 night in Dec 2023
Response from Cluster Guest Relation Manager on 4 Jan 2024
Dear William, we appreciate your recommendation very much and thank you for being our guest.We are looking forward to be your host again on your next visit to Nuremberg and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
Great
Stayed 1 night in Dec 2023
Response from Cluster Guest Relation Manager on 20 Dec 2023
Dear Scott, Thank you very much for your fantastic review on Hotels.com. It is a pleasure to see how much you enjoyed it and we are looking forward to be your host again on your next visit to Nuremberg.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Martyn

Stayed 2 nights in Dec 2023
Response from Cluster Guest Relation Manager on 20 Dec 2023
Dear Martyn, Thank you very much for your full point rating on Expedia. We appreciate it very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cluster Guest Relation Manager on 12 Dec 2023
Dear Lori, Thanks a lot for your great review of our hotel. We are more than happy that you enjoyed your stay with us and we are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

8/10 Good

Neha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean and at a great location
Stayed 3 nights in Dec 2023
Response from Cluster Guest Relation Manager on 6 Dec 2023
Dear Neha, We are more than happy to see that you enjoyed your stay with us very much and that we were able to convince you of our comfortable beds, the cleanliness as well as our fantastic location next to the main central station.See you again and best regards from Nuremberg - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Katherine

Stayed 3 nights in Nov 2023
Response from Cluster Guest Relation Manager on 6 Dec 2023
Dear Katherine, Thanks a lot for being our guest and your great review. We appreciate it very much and would be delighted to welcome you back again on your next visit to Nuremberg.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Alper

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Cluster Guest Relation Manager on 6 Dec 2023
Dear Alper, It is great to see how much you enjoyed your stay with us and that you reward our performance with full points. Thank you for being our guest and we are looking forward to your next stay.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

8/10 Good

Gregory

Overall, a good hotel in all respects except one … the mattress was not comfortable. I would say that it was at least 10 years in service … except the hotel hasn’t been open that long. First stay at this chain … probably my last.
Stayed 2 nights in Nov 2023
Response from Cluster Guest Relation Manager on 1 Dec 2023
Dear Gregory, Thank you for being our guest and your feedback. We're glad that you generally enjoyed it and had a good time. However, we regret that the comfort of the mattress did not meet your needs and expectations and that you would therefore not book with us again.Our hotel reopened in June 2021 and therefore the mattresses are not that old yet. However, such an aspect must always be considered subjectively, as every guest has different preferences.We would be very happy if we could welcome you again and wish you all the best.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Philip

Stayed 1 night in Nov 2023
Response from Cluster Guest Relation Manager on 21 Dec 2023
Dear Philip, Thank you for your feedback and your stay with us. We are pleased that you enjoyed a great time in Nuremberg and we hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023
Response from Cluster Guest Relation Manager on 21 Nov 2023
Dear Brandon, Thank you for your great review of our hotel. We appreciate it very much and thank you for being our guest.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Hayato

Stayed 1 night in Nov 2023
Response from Cluster Guest Relation Manager on 6 Dec 2023
Dear Hayato, We appreciate your 5 star rating very much and thank you for trusting us.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cluster Guest Relation Manager on 6 Nov 2023
Dear Shane, Thank you for your great review of our hotel and for being our guest.We are more than happy that you enjoyed a pleasant stay and we would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

8/10 Good

Eduardo, Baden

Liked: Cleanliness, staff & service, property conditions & facilities
Good business accommodation
Stayed 1 night in Nov 2023
Response from Cluster Guest Relation Manager on 3 Nov 2023
Dear Eduardo, Thank you for your great review and your stay with us. We appreciate it very much and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Suminder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cluster Guest Relation Manager on 31 Oct 2023
Dear Suminder, Thank you for your great review on Expedia and your stay with us.It would be great to be your host again on your next visit to Nuremberg.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and spacious room with great amenities. Room service was fantastic. Very good value for money
Stayed 2 nights in Oct 2023
Response from Cluster Guest Relation Manager on 31 Oct 2023
Dear Conor, We appreciate your great review very much and thank you for trusting in us.To see how much you enjoyed your stay and you were satisfied with our service is a great praise and motivation for the entire team to continue with their efforts.We are looking forward to welcome you back again and wish you all the best.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Weishuang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent facilities.
Stayed 1 night in Oct 2023
Response from Cluster Guest Relation Manager on 31 Oct 2023
Dear Weishuang, Thank you for your 5 star rating and for choosing our hotel for your trip to Nuremberg. We appreciate it very much and would be delighted to welcome you back soon.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Julie, Mill Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely in its design and peaceful colors, excellent bedding and breakfast, a delightful stay!
Response from Cluster Guest Relation Manager on 4 Oct 2023
Dear Julie, We appreciate your graet review very much and thank you for being our guest. It is great to see how much you enjoyed your time with us and that we were able to contribute you of our modern and comfortable design as well as our sleeping comfort and breakfast.We are looking forward to be your host again on your next visit to Nuremberg and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Cluster Guest Relation Manager on 25 Sept 2023
Dear Daniel, We appreciate your 10 point rating on Hotels.com very much and thank you for choosing our hotel for your trip to Nuremberg.We are happy to see how much you enjoyed your stay with us and we were able to contribute to a great time in Nuremberg.We are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by the main train station, walking distance to good food. Rooms are clean and nice
Stayed 2 nights in Sep 2023
Response from Cluster Guest Relation Manager on 25 Sept 2023
Dear Jesse, Thank you for being our guest and your great review on Expedia. We are very pleased that our fantastic location next to the main station and walking distance to the city center was convenient for you. Also we are happy that you felt very comfortable with the room.It would be great to welcome you back again on your next possibility and we wish you all the best until then.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good most of the help waw helpful
Stayed 7 nights in Sep 2023
Response from Cluster Guest Relation Manager on 19 Sept 2023
Dear Martin, Thank you for being our guest and your feedback. We are pleased that you were overall satisfied and we hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

6/10 Okay

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Repurposed office space with few amenities.
Would prefer if there was shampoo conditioner and soap. Toilet could be better seperated from the bed, which it is adjacent to, separated by a thin frosted sliding glass door. Room 601 could have a better layout and been much easier to use. Seems to be a repurposed office? View of heroin addicts shooting up from my window. Good location if you like that sort of entertainment. Nuremberg is very close as is the train station.
Stayed 2 nights in Aug 2023
Response from Cluster Guest Relation Manager on 1 Sept 2023
Dear Gavin,Your feedback is important and we truly regret that your stay did not meet your expectations. Your comments regarding the room layout and cleanliness have been noted. It is our aim to provide a comfortable and enjoyable stay for all our guests, and we are glad to hear that you found the bed to be comfortable.Your unique perspective helps us understand where we may need to refocus our efforts to improve our services. Once again, thank you for sharing your experience.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cluster Guest Relation Manager on 8 Sept 2023
Dear Robin, Thank you very much for your 5 Star rating on Expedia. We appreciate it very much and are happy that you enjoyed a great time with us.We are looking forward to your next stay and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Stuff, Nice Deco
Stayed 1 night in Jun 2023
Response from Cluster Guest Relation Manager on 28 Aug 2023
Dear Nancy, Thanks a lot for your great review of our central location, our great staff and our nice deco.It is a pleasure to see how much you enjoyed your stay with us and we are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Oxana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent a wonderful day in your hotel.
Stayed 1 night in Aug 2023
Response from Cluster Guest Relation Manager on 25 Aug 2023
Dear Oxana, Thank you for leaving a great review on Expedia. We are more than happy that you spend a wonderful time with us and we were able to contribute to it.We hope to welcome you back again on your next visit to Nuremberg and wish you all the best until then.Best regards - Melanie Brandenburger / Cluster Guest Relations Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Cluster Guest Relation Manager on 24 July 2023
Hallo Nicholas, wir freuen uns sehr zu erfahren, dass Sie rundum zufrieden waren mit Ihrem Aufenthalt bei uns und hoffen, bald mal wieder Ihr Gastgeber sein zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

10/10 Excellent

Fadi, qatif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn't like was that the bathroom and shower did not have a lock. Otherwise excellent room with plenty of space
Stayed 1 night in Jul 2023
Response from Cluster Guest Relation Manager on 24 July 2023
Dear Fadi, Thank you for your great review of our hotel and your stay with us.In fact, our bathroom doors (sliding doors made of frosted glass) do not lock.Nevertheless, we are pleased that you were able to enjoy your time with us and hope to be your host in Nuremberg again soon.Best regards - Melanie Brandenburger / Cluster Guest Relations Manager

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly service and we will definitely book again. Great location to the train station.
Stayed 1 night in Jul 2023
Response from Cluster Guest Relation Manager on 24 July 2023
Dear Jamie, Thank you for choosing our hotel for your trip to Nuremberg and your great review.It is fantastic to see how much you enjoyed your time with us and you felt comfortable. We are already looking forward to welcome you back and remain with best regards until then - Melanie Brandenburger / Cluster Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jul 2023
Response from Cluster Guest Relation Manager on 24 July 2023
Lieber Gast, danke für Ihren Besuch bei uns und Ihre Bewertung. Schade, dass wir Sie nicht gänzlich von uns überzeugen konnten. Sollte es etwas geben das wir hätten besser oder anders machen können, so freuen wir uns über ein detailliertes Feedback von Ihnen.Wir hoffen, Sie wieder einmal begrüßen zu dürfen und verbleiben mit besten Grüßen - Melanie Brandenburger / Cluster Guest Relations Manager

10/10 Excellent

Edgar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The place is perfectly near the train station. The room was spacious enough for a family of 4. However, we arrived late and the cleaning staff woke us up so early which in turned cause the kids to wake up. Otherwise great place and a good price
Stayed 1 night in Jul 2023
Response from Cluster Guest Relation Manager on 24 July 2023
Dear Edgar, Thanks a lot for your great review of our hotel. We were very pleased to welcome you and your family with us. For the disturbance through our housekeeping we apologize. We recommend our guests to put the "Do Not Disturb" sign on the outside of the door, so that we can be sure that our guests are not disturbed.We are looking forward to your next visit and remain with best regards - Melanie Brandenburger / Cluster Guest Relations Manager

10/10 Excellent

Qing, Long Grove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The experience is out of my expectation and excellent! Very friendly, quick and professional check-in. Parking is shared with the train station and convenient. Room is spacious and very clean. Great location walking distance to places like Kaiserburg Nürnberg.
Stayed 1 night in Jul 2023
Response from Cluster Guest Relation Manager on 24 July 2023
Dear Qing, We appreciate your great review very much and are more than happy that we were able to exceed your expectations. Your feedback is a great praise to our team and we thank you for it.We are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relations Manager

8/10 Good

Arben

Stayed 1 night in Jun 2023

10/10 Excellent

LUIZ FERNANDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It'a a modern hotel with very good location, with quality typical of a good four star hotel. Good room, efficient air conditioning, good parking, good restaurant.
Stayed 2 nights in Jun 2023

10/10 Excellent

Marguerite

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great in all points
Stayed 1 night in Jun 2023

8/10 Good

Daisniel

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Very nice Hotel in a perfect location.
Stayed 1 night in May 2023

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went as it should
Stayed 4 nights in May 2023

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

R.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Excellent location for travelling around the area with the train station,tram and underground all within 1min walk. Rooms were really pleasant and clean, my only issue being some problems with the electricity - phone charger kept tripping the electrics. We were able to borrow a differenr charger from reception but it charged incredibly slowly, so we spent most of our stay without any charge. Staff were pleasant and helpful. I'd definitely recommend staying here.
Stayed 4 nights in May 2023

6/10 Okay

YULONDA, swansboro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice but very hot, we went and bought a fan it was so hot in the room. We had the windows open but it seemed that the a/c wasn’t woring
Stayed 2 nights in May 2023

10/10 Excellent

Jang Mok

Stayed 6 nights in May 2023

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to railway station and walkable to historic centre of city. Compact, with nice shower room.
Stayed 1 night in May 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Perfect location
The hotel is very modern and clean. Seems like a new built. It is just right next to the train station so very convenient for traveling using the train. The shower in our room is a bit small (1 meter x 1 meter). The reception is very friendly. This hotel is highly recommended.
Stayed 1 night in Apr 2023

10/10 Excellent

Tze man

Stayed 3 nights in Apr 2023