Northwest Houston Apart Hotels

"This is the fourth time I have stayed at this hotel, and the experience is always positive. The rooms are excellent, the breakfast is high-quality, and the staff are courteous. Thank you—I will definitely be back."

"Perking and location"

"Very clean and new. Extra large suites with living room and kitchen. Great value!"

"The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone."

"Great "

"The jacuzzi didn’t work. There were no weights in the wait room. It felt barebones and not well kept. Coffee was decent ;)"

"Roaches. Staff absent most of the time, which is bizarre given they can see you at the counter when they are in the back talking on the phones."

"Everything was perfect "

"Great staff"