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"Didn't know we could call the shuttle on our arrival but the free shuttle to the station the next day was very easy and very welcome."

"Amazing experince room was fantastic, loved the jaccuzzi, bed was comfortable, little noisy with the train station next door otherwise great, staff were great and welcoming, an gave us complememtry drinks as was our wedding anniversary"

"We stayed for two nights after booking what was advertised as a four‑star relaxing luxury spa hotel with spectacular views. Unfortunately, our experience fell far short of those expectations. On arrival, the hotel was clearly under renovation, with builders present and brick dust throughout parts of the property. The hotel is also located directly on a very busy main road, which significantly impacts the sense of peace and relaxation. While the reception and restaurant areas appear to have been recently refreshed, the remainder of the hotel feels tired and run down. We paid extra for a suite advertised with lake views; however, these views are only visible if standing up. When seated, the view is completely blocked by the wooden balcony. The balcony furniture was broken and unusable, and there were cobwebs above the bed that gave the room a neglected feel. The bathroom was extremely small, to the point that toiletries had to be stored in the bedroom, and there were visible holes and marks on the walls. Noise was another issue, with very thin walls and constant traffic noise from the road. The outdoor areas were unusable due to overgrown weeds and stored building materials, and there was no dock as shown in the hotel photos. The outdoor spa was closed due to the building works, and although indoor spa facilities were offered instead, guests had to walk through the hotel in swimwear as the changing rooms were also closed. The robes provided did not fit properly (I am a UK"

"The amazing reception ladies allowed me to check in early which was greatly appreciated"

"Clean room. Staff very helpful and friendly. Breakfast was excellent, highly recommend."

"I stayed here for 1 night as I had an early morning flight. The hotel is in a good location, 5 minute walk from the train station and around 10-15 from Terminal 2. Check-in was good and the manager Steph was lovely. The staff I spoke to in the restaurant were friendly and helpful. The food was also good, but expensive. The room was clean and comfy. However, the hand and body lotion had run out in the shower. Thankfully, I was able to use the other one in the bathroom. I notified the staff member working reception when I was left at approximately 2:30-2:45am but he didn't seem to care and said that housekeeping check these things. They clearly didn't check my room. Despite the issue with the amenities running out in the shower and the receptionist having an indifferent attitude, I would stay at Tribe again."

"Always a warm welcome and a pleasure to stay here"

"Unfortunately we left at 4.45 am so was unable to indulge in breakfast, room was spotless and had everything we needed and more, the staff were a credit to your company, would definitely recommend to friends and will be back again "

"It was fine other than the check in. The woman on reception was very rude - before I even had chance to say anything she barked, 'What's your surname?'. As I'd just booked and she couldn't imemdiately find the reservation she was clearly annoyed. Left a very sour taste. The woman on reception when I checked out (who I've dealt with before and think is South African) was as friendly as ever. "