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"Traditional pub easy parking behind hotel"

"Don’t rely on the availability of car parking or electricity! We’d picked this hotel because it had car parking at only a £5 charge, however there are not enough spaces for the number of rooms and we had to park on the street (which felt unsafe and cost £15.20 to park overnight, so £10.20 more than we expected to pay) and had we known this we would have stayed elsewhere. But the biggest issue was that our room didn’t have electricity! The lights in the bedroom wouldn’t switch on, so we only had the bathroom light to see by (so left it on all night to find our way. We also had to wedge the suitcase by the bathroom door to be able to use that light to find things!) and were unable to charge our phones. This caused a lot of anxiety being unsure if our phone batteries would last long enough for our 5am alarm and also to show our ferry tickets. We were able to have showers but I couldn’t wash my hair due to being unable to use a hairdryer or straighteners afterwards (which I know is not vital, but did mean I felt gross/self-conscious all of the first day of my holiday). We called reception to report the lack of light/power but they weren’t bothered - they said it’d have to wait until tomorrow when maintenance were in (so with it being a 1 night stay, that would obviously be after we had checked out!) and were unwilling to let us change rooms (it may have been fully booked and thus impossible, but they didn’t say) and didn’t even apologise!"

"Very charming place surround by beautiful nature "

"Convenient location on Gunwharf Quays. Staff were very nice and very helpful. A shame the aircon is not working. I understand it needs repair and there is a dispute berween the hotel and Gunwharf about who is responsible for the repair. There was a some noise from nearby bars or club 'til late. Also other guests were a bit noisy returning late to their rooms. The bed was comfortable, apart from the room temperature issues! The window was locked shut so no fresh air ventilation. "

"The view was lovely and the apartment was spacious, well equipped and comfortable. The bed sheets and pillows unfortunately let the sleep down. They smelt disgusting, like bleach. The bed was full of little bits and wasn’t very clean. Other than bad sleep, it was a nice stay. "

"The hotel was lovely staff very helpful a receptionist called Kelly was very helpful. Lovely bar very relaxing all staff were very good. "

"The corridors, room and swimming pool / sauna areas were terrible. No warnings that the property was undergoing refurbishment. Guest services were rude invading personal space. Communication was poor. Sauna switched off and wasn't advised it takes 15 minutes to heat up."

"Friendly helpful staff."

"Staff very helpful. The hotel has limited parking spaces. There are electric car chargers, but can be taken up by none ev cars due to limited parking. Large Tesco next door with ev charging. Room was clean, on the verge of becoming shabby. "