Ngọc Hà Hotels, Hanoi

"Our experience at the hotel was outstanding! Both the staff and service was exceptionally good. Right from check-in to check-out, the team was incredibly helpful, kind and accommodating to ensure we had a wonderful stay and enjoyed our vacation. The breakfast was super delicious, the rooms were clean and tidy and the atmosphere was very welcoming! Cindy and the entire team at the reception were incredible and assisted us with a lot of care and attention to detail. We look forward to returning when we are back in Hanoi! "

"Breakfast was excellent Very helpful "

"I always come back here "

"The staff were extremely helpful and friendly. The room was spacious and clean, if not dated. Good AC and breakfast."

"Our first time stay but i love this place a lot. Very convenient, Nice staff. Will come back again."

"​We stayed at Hotel du Lac Signature for one night before traveling to Sapa, and it was absolutely perfect. Every detail—from the prime location and pristine rooms to the delicious breakfast and relaxing spa—exceeded our expectations. ​The staff were incredibly kind, but special thanks must go to the Guest Manager, Rose. Her exceptional service was truly commendable and made our stay stand out. Honestly, the service level here felt even superior to the 5-star Hotel de la Coupole we visited in Sapa. ​My spouse and I are already planning a return trip to Hanoi just to stay here again. Highly recommended!"

"Great location, and amazing staff! This was our first stop in Vietnam and it was a great welcome. A shout out to Jenna, who helped us book all of our activities and allowed us to have a great experience. Great location onside of old quarter. Highly recommend."

"The Oriental Jade is a beautiful boutique hotel. While we there only one night, our experience was quite memorable. We checked in late and headed to the rooftop bar for a late night snack and a nightcap. The views of Hanoi and the lake were amazing. The grilled chicken skewers were very tasty and the cocktails were too. We needed to leave early morning so the staff made arrangements for us to get early access (15 minutes) for breakfast. Due to a scheduling snafu with a tour operator, we were not able to be picked up at the hotel and told to walk 5 minutes with our heavy luggage to a meeting point. Harry, the bellman, insisted that he help us and walked our large suitcases and us to the meeting point which was about 600 meters away. That is service!! Our only regret is that we didn’t have more time there, so we will definitely book at this hotel on our next visit to Hanoi."

"Everything was fine overall, except there was construction noise at night behind the hotel. The staff kindly upgraded us to a quieter, superior room. Make sure to request a room that does not face the construction area."