Ngọc Hà Hotels, Hanoi

"Great"

"Sam at the front desk/reception is exceptional in customer service. "

" We really enjoyed our stay in this hotel and would highly recommend it. Not only is location perfect and the value for money excellent, but the staff here are truly wonderful. They really could not do enough for us during our stay and helped us with every little query, even setting up grab on our phones! We accidentally misread our flight time on the morning we were checking out and they swiftly helped us reschedule our taxi and make our flight on time. There are loads of wonderful restaurants around and it is the ideal location for day trips (most tours will collect you from the lobby). If you’re looking for somewhere to stay in Hanoi, this is the place!"

"Super nice and kind staff. Available to support you for everything you need whenever you need. They know how to make guests welcoming!! "

"Everything about this hotel is fabulous."

"位置非常好,步行五分钟即可到达湖边,附近的餐馆和夜市。 工作人员都是一流的,尤其是经理吉米。 他帮助指导我们寻找当地最好的餐馆和景点。 非常适合家庭和独行者。"

"先月、友人と私はここに泊まり、快適に過ごしました。ホテルは旧市街の中心部に位置しており、レストラン、バー、カフェ、文化的名所などが多数あります。私たちが泊まった部屋は広く、クイーンサイズのベッドが2台あり、窓もありました。ベッドは少し硬めでしたが、それでもぐっすり休むことができる快適さでした。部屋のエアコンはよく効きましたが、エレベーターは少し温かめでした。無料の朝食も美味しかったです。 こちらの宿泊施設やカスタマーサービスには本当に感謝しています。私たちは信頼できる会社の往復送迎付きのハロン湾クルーズを探していたのですが、ホテルのジェニーとジミーが、ハロン湾や他の目的地へのさまざまなパッケージプランを提案してくれました。空港からホテルまでのタクシーも含まれていました。本当に感謝しています。"

"Great service and a spectacular breakfast buffet"

"I recently stayed at the hotel for 4 nights, and I had an incredibly pleasant experience. From the moment I arrived, the staff was extremely welcoming and friendly. They helped us with our bags all the way to the room and presented us with a welcome drink and refreshing towels. The breakfast options were varied and delicious, with something for every taste. The location is convenient. It's central to many major attractions with great dining options nearby. Overall, I couldn’t have asked for a better experience. "