8/10 Good
Andrew
11 Dec 2025
Liked: Cleanliness, staff & service, amenities
Andrew
Stayed 2 nights in Dec 2025
Citysteps Hotels Newcastle West
2.0 star property
Choose dates to view prices
Photo gallery for Citysteps Hotels Newcastle West
Room options
Available filters for rooms
Showing 9 of 9 rooms
View all photos for Standard Double Room
Standard Double Room
8.08.0 out of 10
Very good
3 reviews
(3 reviews)
Highlights
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
- 11 sq m
- 1 bedroom
- Sleeps 2
- 1 Double Bed
View all photos for Standard Double Room-Shared
Standard Double Room-Shared
Highlights
Heating
Flat-screen TV
Digital channels
Daily housekeeping
- 11 sq m
- Sleeps 2
- 1 Double Bed
View all photos for Standard Double Studio
Standard Double Studio
Highlights
Heating
Flat-screen TV
Private bathroom
Digital channels
Daily housekeeping
- 11 sq m
- Sleeps 2
- 1 Double Bed
View all photos for Standard Quad Room
Standard Quad Room
Highlights
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
- 11 sq m
- 1 bedroom
- Sleeps 4
- 2 Double Beds
View all photos for Standard Quad Room-Shared
Standard Quad Room-Shared
Highlights
Heating
Flat-screen TV
Digital channels
Daily housekeeping
- 11 sq m
- Sleeps 4
- 2 Double Beds
View all photos for Standard Single Room-Shared
Standard Single Room-Shared
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Heating
Flat-screen TV
Digital channels
Daily housekeeping
- 11 sq m
- Sleeps 1
- 1 Single Bed
View all photos for Standard Triple Room
Standard Triple Room
8.08.0 out of 10
Very good
1 review
(1 review)
Highlights
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
- 11 sq m
- 1 bedroom
- Sleeps 3
- 3 Single Beds
View all photos for Standard Twin Room-Shared
Standard Twin Room-Shared
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Heating
Flat-screen TV
Digital channels
Daily housekeeping
- 11 sq m
- Sleeps 2
- 2 Single Beds
View all photos for Standard family of 5 room
Standard family of 5 room
Highlights
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Digital channels
Daily housekeeping
- 11 sq m
- 1 bedroom
- Sleeps 5
- 5 Single Beds
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About the area
Located in Elswick, a neighbourhood in Newcastle-upon-Tyne, Citysteps Hotels Newcastle West is near a train station. St. James' Park and Bigg Market are local landmarks, and some of the area's attractions include Newcastle-upon-Tyne Discovery Museum and Great North Museum-Hancock. Looking to enjoy an event or a game while in town? See what's happening at Utilita Arena Newcastle or Gateshead International Stadium. Visit our Newcastle-upon-Tyne travel guide
157 Elswick Rd, Newcastle-upon-Tyne, England, NE4 6SQ
What's nearby
Leazes Park14 min walk - 1.2 km
St. James' Park17 min walk - 1.5 km
Chinatown17 min walk - 1.5 km
University of Newcastle-upon-Tyne5 min drive - 2.3 km- Utilita Arena Newcastle18 min walk - 1.5 km
Getting around
- Monument Station3 min drive
- Manors Station5 min drive
- Newcastle (NCL-Newcastle Intl.)20 min drive
Restaurants
- Komal Curry House11 min walk
- Greggs8 min walk
- Moulin Rouge14 min walk
- Fattoush8 min walk
- Persian Bite11 min walk
About this property
Citysteps Hotels Newcastle West
Hotel near St. James' Park
Close to Quayside, Citysteps Hotels Newcastle West has plenty to offer. Stay connected with free in-room WiFi.
Other perks at this hotel include:
- Smoke-free property
Room features
All guest rooms at Citysteps Hotels Newcastle West offer amenities, such as free WiFi.
More conveniences in all rooms include:
- Showers and shampoo
- 32-inch flat-screen TVs with digital channels
- Heating and daily housekeeping
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi
Parking and transport
- No on-site parking available
Conveniences
- Limited-hour front desk
Guest services
- Change of towels on request
- Housekeeping (daily)
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Upper floors accessible by stairs only
More
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Shampoo
- Shower
- Slippers
- Soap
- Toilet paper
- Towels provided
Entertainment
- 32-inch flat-screen TV with digital channels
More
- Heating
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
We should mention
This property does not have any lifts
Property is also known as
Citysteps Newcastle West Hotel
Citysteps Newcastle West Newcastle-upon-Tyne
Citysteps Newcastle West Hotel Newcastle-upon-Tyne
Frequently asked questions
Is Citysteps Hotels Newcastle West pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Citysteps Hotels Newcastle West?
As of 12 Mar 2026, prices found for a 1-night stay for 2 adults at Citysteps Hotels Newcastle West on 15 Mar 2026 start from AU$81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Citysteps Hotels Newcastle West?
This hotel doesn't offer parking.
What time is check-in at Citysteps Hotels Newcastle West?
Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Citysteps Hotels Newcastle West?
Checkout is at 11:00 AM.
Where is Citysteps Hotels Newcastle West located?
Located in Elswick, this hotel is within 1 mi (2 km) of Mill Volvo Tyne Theatre and St. James' Park. Newcastle-upon-Tyne Discovery Museum and Chinatown are also within 1 mile (2 km). St James Station is 20 minutes by foot and Central Station is 23 minutes.
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Reviews
Citysteps Hotels Newcastle West Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.4
Amenities
9.6
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 21 out of 40 reviews
10 - Excellent
21
Rating 8 - Good. 13 out of 40 reviews
8 - Good
13
Rating 6 - Okay. 2 out of 40 reviews
6 - Okay
2
Rating 4 - Poor. 2 out of 40 reviews
4 - Poor
2
Rating 2 - Terrible. 2 out of 40 reviews
2 - Terrible
2
Reviews
10/10 Excellent
Shadrach E.
14 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff and good amenities
Shadrach E.
Stayed 1 night in Sep 2025
10/10 Excellent
Mario
18 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good shops nearby
Mario
Stayed 3 nights in Oct 2025
10/10 Excellent
Brooke
12 June 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time, got upgraded and the rooms were lush very clean and big. Would definitely stay again, thank you!
Brooke
Stayed 1 night in Jun 2025
10/10 Excellent
kayleigh
18 July 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff were lovley so helpful and very acomodating
kayleigh
Stayed 4 nights in Jul 2025
10/10 Excellent
Ana
10 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, not too far from city center. Clean. Quiet. Friendly staff.
Ana
Stayed 1 night in Oct 2025
10/10 Excellent
Daniel
10 Dec 2025
Liked: Cleanliness, staff & service
For the price absolutely amazing. Me and wife had a concert at utiliia arena and needed somewhere to stay. The city steps may look rundown but for the price it was completely worth it. The room was clean for £40 the price for both of us we had no complaints.
Daniel
Stayed 1 night in Dec 2025
8/10 Good
Olivier
6 July 2025
Liked: Cleanliness, staff & service
Very clean. Could use a bit more storage (hooks and shelves), especially in the bathroom.
Olivier
Stayed 3 nights in Jun 2025
10/10 Excellent
Sean
12 Oct 2025
Liked: Cleanliness, staff & service
Recommended if you want somewhere to stay for the night. Clean. Friendly staff. 25 min walk from main city centre/arena’s ect. Quiet area. Only bad thing for me was a room for 4 people and there was just 1 plug socket. 4 of us having to take turns to charge phone. Need more , not really ideal in 2025…
Sean
Stayed 1 night in Oct 2025
10/10 Excellent
Olusegun
14 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities
Room spotlessly clean. Staffs very professional and friendly
Olusegun
Stayed 2 nights in Feb 2026
10/10 Excellent
Sean
7 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities
Room very clean. Beds are 10/10. Pillows great. Spacious. Staff friendly and helpful. Nice little shop downstairs with very reasonable prices, don’t over charge.
2nd time I’ve stayed here in 3 months.
Thanks again for a brilliant stay.
Sean
Stayed 1 night in Feb 2026
8/10 Good
Ella
29 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Plugs were not in a convenient place which meant the lamps on the bedside tables weren't actually plugged into anything and we had to charge our phones across the room. In terms of price it was very reasonable and the facilities were kept very clean.
Ella
Stayed 1 night in Nov 2025
10/10 Excellent
David
27 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Really fresh, clean room at fantastic value. Friendly staff. Just over a mile walk out of city centre - not the nicest area, but overall value is tremendous. Room was very clean.
David
Stayed 1 night in Nov 2025
8/10 Good
Paul
1 Nov 2025
Liked: Cleanliness, staff & service, amenities
Room clean easy access to centre for local transport.
Paul
Stayed 1 night in Oct 2025
10/10 Excellent
edward
16 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, will recommend to anyone
edward
Stayed 1 night in May 2025
10/10 Excellent
Shadrach E.
3 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time at Citysteps and I really enjoyed my stay. Great customer service experience. I look forward to my next stay at the hotel ❤️
Shadrach E.
Stayed 1 night in Aug 2025
2/10 Terrible
John
12 July 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room nice staff
The woman was very nice showing us the room however the room itself was dirty
John
Stayed 1 night in Jul 2025
8/10 Good
Steve
9 Mar 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveller who uses reasonable priced accommodation on a regular bases this is a new venue for me in Newcastle and was not disappointed.
Less than a 25 min walk from the train station, it does everything on the tin.
Room was small and effective, no noise so a decent couple of nights sleep.
Plus point for football fans, it's a short hop and a jump to St James Park too.
Finally, I will say that the staff were first class in every aspect
So for a midweek stop-off this was absolutely ideal.
Steve
Stayed 2 nights in Feb 2026
10/10 Excellent
Anup
4 Dec 2025
Liked: Cleanliness, staff & service, amenities
yes
Anup
Stayed 1 night in Dec 2025
8/10 Good
Eduard
24 Nov 2025
Liked: Cleanliness
Kamer is gedateerd maar prima schoon verblijf voor dit geld. Personeel is zeer behulpzaam en vriendelijk.
Eduard
Stayed 3 nights in Nov 2025
10/10 Excellent
Kurtis
2 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities
class
Kurtis
Stayed 1 night in Nov 2025
10/10 Excellent
George
2 Nov 2025
Liked: Cleanliness, staff & service, amenities
Really useful little hotel! So convenient and clean! Lovely staff
George
Stayed 1 night in Oct 2025
6/10 Okay
chris
17 Dec 2025
chris
Stayed 1 night in Dec 2025
4/10 Poor
Karen
12 Dec 2025
Karen
Stayed 3 nights in Dec 2025
4/10 Poor
Sharon
7 Dec 2025
Sharon
Stayed 1 night in Dec 2025