We were really grateful to get a lovely upgrade to a room with wonderful windows. Unfortunately, A huge group of people - 15? 20? carried on with incredibly loud music, people outside on the patio loud, screaming, below our room until 5:30 am despite multiple calls. I was able to see down on them- none wearing masks, using elevators..evidently the police came and shut it down, and other buildings complained as well. The front desk staff working at the time we checked out was apologetic and gracious and assured us the manager knew of the situation and would call. Why were so many people allowed to use one room? Why wasn’t action taken earlier when it was evidently clear that the occupants refused to cooperate when the first complaints started coming in? We requested a full refund and hope the manager will call tomorrow as promised.