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The Towers at Lotte New York Palace

Photo gallery for The Towers at Lotte New York Palace

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Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
42-inch plasma TV with cable channels, video game console, DVD player
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The Towers at Lotte New York Palace

The Towers at Lotte New York Palace

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
455 Madison Avenue, New York, NY, 10022

Explore the area

  • Popular LocationCentral Park10 min walk
  • Popular LocationTimes Square11 min walk
  • Popular LocationBroadway14 min walk
  • AirportNew York, NY (LGA-LaGuardia)26 min drive

Choose dates to view prices

About this area

New York

Located in New York's Midtown neighbourhood, The Towers at Lotte New York Palace is in the city centre and near a metro station. Port Imperial Ferry Terminal and American Dream are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Central Park Zoo and Madame Tussauds Wax Museum. Travelling with kids? Make time for American Museum of Natural History, or head to an event or a match at Madison Square Garden. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Rockefeller Center - 5 min walk
  • Museum of Modern Art - 6 min walk
  • Central Park - 10 min walk
  • Times Square - 11 min walk
  • Broadway - 14 min walk

Getting around

  • 51 St. Station - 6 min walk
  • Grand Central - 42 St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 26 min drive

Restaurants

  • Isadora's Cafe - 2 min walk
  • FIG & OLIVE - 3 min walk
  • La Grenouille - 3 min walk
  • Hatsuhana - 3 min walk
  • Bill's Bar & Burger - 3 min walk

About this property

The Towers at Lotte New York Palace

Family-friendly New York hotel in Midtown, walk to 5th Avenue
This smoke-free hotel features 5 bars/lounges, a health club and self parking. Free WiFi in public areas and a free area shuttle are also provided. Additionally, spa services, 24-hour room service and a business centre are on-site. All 176 rooms provide free WiFi and free wired Internet, plasma TVs with cable channels, and conveniences such as fridges and dishwashers. Guests will also find pillowtop beds, iPod docking stations and 24-hour room service.
The Towers at Lotte New York Palace offers 176 forms of air-conditioned accommodation with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 42-inch Plasma televisions come with premium cable channels, video game consoles and pay-per-view films. Fridges and minibars are provided. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. Microwaves, in-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 65 per day)
  • Free local area shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:30 AM on weekdays and 7 AM–11:30 AM on weekends: USD 16-26 per person
  • 5 bars/lounges
  • 24-hour room service

Things to do

  • Health club
  • Shopping
  • Spa services

Family friendly

  • DVD player
  • Free area shuttle
  • In-room childcare (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch plasma TV
  • TV channels
  • DVD player
  • iPod dock
  • Films for purchase
  • Premium channels
  • Video game console

Food and drink

  • Dishwasher
  • Microwave (on request)
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from May 1 2021 to December 31 2021 (dates subject to change):
  • Bar/Lounge(s)
The property will be renovating from 11 May 2021 to 31 August 2021 (completion date subject to change). The following areas are affected:
  • Lift
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per stay.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 16 and USD 26 per person (approximately)
  • Self-parking fee: USD 65 per day
  • Rollaway bed fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 306 out of 409 reviews
5 - Excellent 75%
Rating 4 - Good. 68 out of 409 reviews
4 - Good 17%
Rating 3 - Okay. 25 out of 409 reviews
3 - Okay 6%
Rating 2 - Poor. 9 out of 409 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 409 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness
I love this hotel. But it was quite inconvenient that the elevators were under construction so instead of 3, we had to use one with significant delays. Also, the lady in the concierge was least helpful when requested tickets to a local event and suggested a broker with a fee that was double the tickets' price. We were able to secure them directly and at their regular price.
Stayed 3 nights in Jul 2021

3/5 Okay

Liked: Cleanliness, staff & service
Didn’t like elevator. Didn’t like that there was no coffee in room. Didn’t like that their was no brochure explaining room service and other services. Place overpriced.
Stayed 2 nights in May 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing staying here... one of my absolute favorite hotels. Delivers consistently
Stayed 2 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2021