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Reviews of Pointe Plaza Hotel

3 out of 5
Pointe Plaza Hotel
2 Franklin Ave, Brooklyn, NY

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 1002 reviews" "
Rating 8 - Good. 359 out of 1002 reviews" "
Rating 6 - Okay. 182 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the atmosphere of the neighborhood
Stayed 2 nights in May 2024

4/10 Poor

Maxine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is not as described. The rooms are not sound proof - we constantly heard the tv in the room next door. The gym is closed. Breakfast is only some days of the week, during a very short time window, and sometimes didn't get delivered on the days it was supposed to be on. The rooms have a kitchen, but not a single utensil, plate, bowl, pot or pan - completely useless! And the 24 hour business centre is just some chairs in the lobby area. The housekeeper and most of the front desk staff were friendly, and it was clean, but most of the description is misleading.
Stayed 6 nights in Apr 2024

8/10 Good

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Muhammad, Crofton

Disliked: Staff & service, property conditions & facilities
Customer service guy was very rude and unprofessional
Stayed 1 night in May 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base location for a cycling tour of Brooklyn and environs, close to shared bike paths to enjoy the sites and sounds of Brooklyn, Williamsburg, DUMBO and Manahattan.
Stayed 4 nights in Apr 2024

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Taurina

👍
Stayed 1 night in Apr 2024

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Eliyahu

Stayed 4 nights in Apr 2024

8/10 Good

Everett

Liked: Staff & service, property conditions & facilities
Staff was amazing. Room had kitchen with no utensils which was odd, had to get paper plates in utensils from breakfast area. Room was clean bed were nice. Area around the hotel was a little dirty.
Stayed 4 nights in Mar 2024

6/10 Okay

Jevonie, Bronx

Disliked: Amenities
Could have really used a microwave oven in my room, or at least one at the lobby if there were such available.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, quaint hotel with a lot of charm but not the newest upgrades. The hotel was very clean and the staff were friendly. Parking is very limited and cost.
Stayed 1 night in Mar 2024

10/10 Excellent

Gyorgy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 4 nights in Mar 2024

6/10 Okay

Sharon

Liked: Cleanliness
A good percentage of the limited tv stations did not have sound others were fuzzy.
Stayed 2 nights in Mar 2024

10/10 Excellent

jacqueline

Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Pointe Plaza was an enjoyable experience. The hotel staff were helpful and professional. I appreciated the complimentary breakfast and luggafe hold.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and handily situated - less than 10 minutes walk from G Train.
Stayed 5 nights in Mar 2024

8/10 Good

Diane, andover

Liked: Staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024

8/10 Good

ENOCH

Stayed 2 nights in Nov 2023

10/10 Excellent

Pavel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay convenient location
Stayed 2 nights in Jan 2024

2/10 Terrible

Samara Alexandra

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My stay was an extreme disappointment. The location is about 20min to the nearest subway. There are also no restaurants in the vicinity. In terms of the room itself, the hot water tap is extremely hot there is no medium temperature. The staff didn’t put extra toilet paper in the room. The towels are washed in detergent that made me extremely itchy. The property was a total rip off. Pillows are also uncomfortable. Stay away is my advice.
Stayed 4 nights in Dec 2023

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Neal

Travelled with partner
Liked: Cleanliness, staff & service
Affordable, easily walkable from public transit, short distance from dining and music in Williamsburg. The staff was friendly. The elevator needed some maintenance.
Stayed 1 night in Dec 2023
Response from sal on 3 Jan 2024
thanks for the beautiful review

10/10 Excellent

John

Stayed 4 nights in Nov 2023
Response from Sal on 3 Jan 2024
Thanks for the nice review!

4/10 Poor

Lindsey

Stayed 2 nights in Dec 2023

10/10 Excellent

Allyson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very spacious and clean. staff was accommodating with early checkin and parking
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel
Great hotel! Situated in a very safe neighbourhood in Brooklyn with basic amenities minutes away. Subway into Manhattan is a 15 minute walk away, bus to Downtown Brooklyn is outside or you can walk 15 minutes to Clinton Hill / Forte Green where you will find lots of great restaurants, pubs and bars. The room was a great size and we even had a view of the Manhattan skyline! The bed was the comfiest bed ever and the towels were changed daily as well as them providing toiletries. The breakfast bagel was a nice touch, especially as you can take it to go. The staff were helpful and even leant us a socket adapter for our stay as we thought there would have been USB charging points so didn’t bring one - completely our fault and quickly fixed by the friendly staff!
Stayed 5 nights in Nov 2023
Response from S.K on 8 Dec 2023
Thanks So much for the nice review!

10/10 Excellent

Mordechi

Stayed 1 night in Dec 2023
Response from Saul Klein on 8 Dec 2023
Thanks so muchAppreciate your nice review!

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, the staff were super friendly and the rooms were cleaned daily. Overall a fantastic experience. The subway is about 13minute walk away but the upside of being outside of Manhattan is that its nice and quiet at night.
Stayed 8 nights in Nov 2023
Response from SK, GM on 8 Dec 2023
Hope to see you again!Thanks Much!

4/10 Poor

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Awkwardly designed room. Little or no supplies in room, including no glass or paper cups, no coffee maker. The breakfast served on the bottom floor was spartan; just coffee & juice and a plain bagel with cream, cheese
Stayed 1 night in Nov 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Caroline

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have no complaints at all. for what I paid for the accommodation I was very happy.
Stayed 1 night in Oct 2023
Response from Sal on 3 Jan 2024
thanks so much for staying with us!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Very basic. Breakfast was prepared to my specifications, though choices were limited. Certainly a reasonable place to stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Kelly

Stayed 3 nights in Oct 2023

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and very close to public transportation. Friendly staff, comfortable beds, clean suite, large grocery store across the street. Would recommend and stay there again.
Stayed 6 nights in Oct 2023

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Maggie

Stayed 1 night in Oct 2023

6/10 Okay

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Katrina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking situation is atrocious. Like 10 TV channels to choose from.. c’mon ! It’s noisy, but it’s Brooklyn.
Stayed 1 night in Sep 2023

6/10 Okay

Brandon

Disliked: Amenities, property conditions & facilities
Overall my trip was great so I don’t have anything bad to say
Stayed 2 nights in Sep 2023

10/10 Excellent

Skiag13

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room--good staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 2 nights in Jul 2023

6/10 Okay

Tarajee

Liked: Cleanliness
My stay at the hotel was ok. There were three issues. The first thing was in the bedroom there was only one outlet to charge my phone. The TV was only one side of the room which made it difficult see. Hotel initially told me check out would be 11am. However check out was 10am. This was a huge inconvenience
Stayed 1 night in Sep 2023

8/10 Good

Stephanie, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was great. It was spotlessly clean, well maintained, and hotel staff went so above and beyond. Its not glamorous but it’s a perfectly adequate hotel in a quiet, safe neighborhood. I had to trek a bit north to the non-Hasidic part of Williamsburg to find food and drink (I’m gluten free so no bagels for me!) but I was within walking distance of several transit stations and I felt extremely safe as a woman travelling alone at night. It was a very cool experience in such a unique neighborhood.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel, Very Clean and Comfy !
Stayed 1 night in Sep 2023

8/10 Good

Kyanna

Travelled with partner
Liked: Staff & service, property conditions & facilities
Rooms are very spacious!
Stayed 4 nights in Sep 2023

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this disheveled hotel
Hotel is in complete disrepair. My room was on the third floor but the elevators would not work correctly - it did this thing where you had to select another floor first and then would bring you to the third. It was confusing and annoying The fitness center of you want to call it that was tiny and dirty. The cardio machines were both broken. There were leftover popcorn and snacks from prior guests still in the cupboards I will not be back
Stayed 1 night in Sep 2023

2/10 Terrible

Susan

Stayed 1 night in Sep 2023