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Element New York Times Square West

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1 bedroom, pillow-top beds, in-room safe, desk
1 bedroom, pillow-top beds, in-room safe, desk
1 bedroom, pillow-top beds, in-room safe, desk
1 bedroom, pillow-top beds, in-room safe, desk

Overview of Element New York Times Square West

Element New York Times Square West

3.0 star property

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Air conditioning
  • Kitchen
  • Gym
Map
311 West 39th Street, New York, NY, 10018

Explore the area

  • Popular LocationTimes Square4 min walk
  • Popular LocationBroadway10 min walk
  • Popular LocationEmpire State Building14 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)46 min drive

Choose dates to view prices

About this area

New York

Located in Manhattan neighbourhood, Element New York Times Square West is connected to the convention centre. Port Imperial Ferry Terminal and South Street Seaport are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Chelsea Piers and Central Park Zoo. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or MetLife Stadium. Guests love the hotel's convenience for public transportation: 34 St. - Penn Station is 6 minutes on foot and Times Sq. - 42 St. Station is 6 minutes.
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Map

What's nearby

  • Times Square - 4 min walk
  • Madison Square Garden - 8 min walk
  • Broadway - 10 min walk
  • Bryant Park - 11 min walk
  • Empire State Building - 14 min walk

Getting around

  • 34 St. - Penn Station - 6 min walk
  • Penn Station - 8 min walk
  • John F. Kennedy International Airport (JFK) - 46 min drive

Restaurants

  • Beer Authority - 2 min walk
  • Piccolo Cafe - 2 min walk
  • Dean & DeLuca - 2 min walk
  • Snack EOS - 2 min walk
  • Casa Nonna - 3 min walk

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in Manhattan, walk to Times Square
A fitness centre, a snack bar/deli and a business centre are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Element New York Times Square West offers 411 air-conditioned accommodations with DVD players and a safe. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Off-site parking within 0.40 mi (USD 65 per day)

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–9:00 AM

Things to do

  • Fitness centre

Family friendly

  • DVD player
  • Free cots/infant beds
  • Full-sized fridge
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms - 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchenette
  • Microwave
  • Fridge
  • Hob

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

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Business-friendly
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Guest rating 3.5+
Guest rating 3.5+
3 star
3 star
Washer and dryer
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Air conditioned
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Hotel
Hotel

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50, per accommodation, per stay, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Off site parking fee: USD 65 per day (0.40 mi away)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West
Element York Times Square West
Element New York Times Square West Hotel
Element New York Times Square West New York
Element New York Times Square West Hotel New York

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 383 out of 970 reviews
5 - Excellent 39%
Rating 4 - Good. 325 out of 970 reviews
4 - Good 34%
Rating 3 - Okay. 134 out of 970 reviews
3 - Okay 14%
Rating 2 - Poor. 58 out of 970 reviews
2 - Poor 6%
Rating 1 - Terrible. 70 out of 970 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

3.7/5

Eco-friendliness
Write a review

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked hotel staff numerous times about shower handle and water pressure and they took copious notes but did little to nothing and if you like Luke warm water you will be very happy….sarcasm. My fourth and last time staying there. Not happy. Elevators sometimes would stop on our floor and sometimes not and packed like sardines. Buffet breakfast was hit or miss. Staff at front desk seemed to “pass the buck” on all issues.
Stayed 7 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet location. The breakfast was great with a good selection. Staff was great!
Stayed 2 nights in Jun 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No hot water. Staff very slow at the counter. Room was big for New York.
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with family
Liked: Staff & service, amenities
They need improve the room cleaning. Elevator is an issue during the morning
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Floor was very sticky not cleaned. They didn’t had any USB connection to charge
Stayed 4 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Este hotel esta bien centralizado en Times Square. El plues del hotel es la accesibilidad a los trenes y a los sitios de comer. También incluye desayuno por lo que puedes comenzar el día sin mucho ajoro. Al igual que te incluye enseres (nevera, estufa, utensilios) por si quieres prepararte algo rápido en tu habitación. Lo único que no me gusto es que si el hotel esta muy lleno, tienes que esperar buen rato por los ascensores, debes de tomarlo en cuenta si haces reservaciones. Fuera de esto, todo lo demáas estuvo bien. Servicio del personal es bueno.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is as very friendly and the gentleman handling the luggage very helpful
Stayed 1 night in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A good choice for a weekend in NYC
Stayed 4 nights in May 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is fine but not great. Feels like an airport hotel, if you know what I mean. Extremely basic and too many guests. They DO NOT do daily housekeeping nor clean your room, which in my opinion is unacceptable. They do not warn you of this, you are there just expecting it. Very thin towels and walls, you can hear everything.
Stayed 2 nights in May 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and location
Stayed 1 night in Apr 2022