4/10 Poor
It's the
Travelled with family
21 June 2024
Disliked: Amenities
Check in was fine, most were kind but if you have a problem you get zero help. Our toilet wouldn’t stop flushing. We called six times in our five day stay. The guy came after the third call jiggled the toilet and said it is fine. Left and it started running yet again. Called three more times and they never came back though they said it’s on the list. They offered to switch our room on our last night but to little too late. Our door didn't close without brut force they had no refrigerators available, breakfast is not breakfast but corn muffins and coffee with string cheese (not what was advertised) and to top it all off on the third call it rang 14 times when a woman answered very abruptly then proceeded to yell at me telling me she said she’d get somebody there. When I asked are you mad at me, she replied I said I’d get somebody there. The mngr told me they would remove my daily hotel fees (not nightly room charges) of $300 then when the problem persisted after it was supposedly fixed (jiggled) I was told they would remove the $300. What did they remove the first time? Then when leaving the hotel a man was stuck in the elevator screaming to be let out. So personally you can tell me words all you want but actions speak louder. Will not stay again and cannot refer positively.
It's the
Stayed 5 nights in Jun 2024