Interior entrance

Reviews of The Russell Nashville

3.5 out of 5
The Russell Nashville
819 Russell St, Nashville, TN

Reviews

9.8

Exceptional

Rating 10 - Excellent. 442 out of 476 reviews" "
Rating 8 - Good. 26 out of 476 reviews" "
Rating 6 - Okay. 1 out of 476 reviews" "
Rating 4 - Poor. 2 out of 476 reviews" "
Rating 2 - Terrible. 5 out of 476 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing little hotel with a quaint atmosphere. The rooms were exceptionally clean and the extras in the room were a nice touch. I would highly recommend The Russell!
Stayed 1 night in May 2024

10/10 Excellent

Iva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Loved it!
Stayed 1 night in May 2024
Response from Russell Manager on 17 May 2024
Iva, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a concert and the Russell was the perfect base for us to land after a very busy travel day :-). Super clean hotel, and very quiet.
Stayed 1 night in May 2024
Response from Russell Manager on 17 May 2024
Holly, thank you for your kind review! We are so grateful that you chose The Gallatin for your stay! Thank you for the compliments regarding our clean and comfortable space. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Jackie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique experience. Very neat and clean, I will be back! And the mission, amazing!
Stayed 1 night in Apr 2024
Response from Russell Manager on 24 Apr 2024
Jackie, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you for the compliments regarding our unique space, clean rooms, and our amazing mission. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Blake

Stayed 3 nights in Apr 2024
Response from Russell Manager on 17 May 2024
Blake, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place far exceeded all expectations. It was one of the best hotels I have ever stayed in, and we wished we didn’t have to leave it. Want to come back and would highly recommend to anyone staying in Nashville.
Stayed 2 nights in Mar 2024
Response from Russell Manager on 2 Apr 2024
Jennifer, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool experience! Chuch turned into a boutique hotel. Loved it! When I first exited the interstate and approached the area, I was a little hesitant. Wasn’t sure it was such a safe area. But the area surrounding the hotel was very nice. The parking lot across the street was well lit. Cameras in place too. Traveling alone on this trip, I felt safe bringing my luggage across the street. Once inside, the layout and decor is very cool. My room was spacious. Loved the use of the church pew and stained glass windows. There were so many extras that made the stay even better. Also ideal… I had dinner at the butcher and bee, which is right down the street. It was a good stay!
Stayed 1 night in Mar 2024
Response from Russell Manager on 2 Apr 2024
Kristin, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you so much for all of the compliments regarding our beautifully repurposed building, spacious rooms, thoughtful amenities, and our excellent East Nashville location. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Zac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely stunning building
Stayed 1 night in Mar 2024
Response from Russell Manager on 2 Apr 2024
Zac, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 3 night stay. Great neighbourhood and close drive to everything else. Very clean room and prompt response from property with any questions we had.
Stayed 3 nights in Mar 2024
Response from Russell Manager on 26 Mar 2024
Ben, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you for the compliments regarding our clean space, great communication, and our amazing East Nashville location. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this reuse of an old church. Everything is top notch.
Stayed 1 night in Mar 2024
Response from Russell Manager on 26 Mar 2024
Stacey, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Pamela

Travelled with partner
Fabulous stay in the Tower Suite. Restaurants galore nearby.
Stayed 2 nights in Jan 2024
Response from Russell Manager on 29 Jan 2024
Pamela, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Christopher J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Russell Manager on 16 Jan 2024
Christopher, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Nicci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Russell Manager on 9 Feb 2024
Nicci, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friend recommended we stay at The Russell for our three-night holiday in town and it was a great choice. The shared space is top-notch, comfortable, and easy to navigate. Our room had a comfortable bed, was quiet at night, and roomy shower. We'd be happy to come back next time in Nashville.
Stayed 3 nights in Dec 2023
Response from Russell Manager on 1 Jan 2024
Matthew, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you so much for the kind words regarding our beautiful lobby, seamless check-in process, and comfortable beds. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Nicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED the unique room we stayed in. Parking was easy. Check in and check out was fast and easy. The staff was on top of communication. The bed and robes were so incredibly comfortable. I felt spoiled. 10/10 will go again.
Stayed 1 night in Dec 2023
Response from Russell Manager on 1 Jan 2024
Nicki, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you for the compliments regarding our unique space, complimentary parking, seamless check-in process, and our excellent communication. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I enjoyed our stay! We will definitely be back!
Stayed 2 nights in Nov 2023
Response from Russell Manager on 15 Nov 2023
Miranda, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023
Response from Russell Manager on 15 Nov 2023
Sandra, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so unique and felt high class. It was very welcoming.
Stayed 1 night in Nov 2023
Response from Russell Manager on 8 Nov 2023
Michelle, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Charissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Russell Manager on 2 Nov 2023
Charissa, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Russell Manager on 21 Nov 2023
Amber, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff on property but that is okay.
Stayed 1 night in Oct 2023
Response from Russell Manager on 2 Nov 2023
Paul, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the design and vibe. The ability to leave luggage locked and pick up extended our enjoyment of the city. The East Nashville restaurant/bar scene was an excellent contrast to the crazy SoBro mess. We liked that the owners support the community with the money we pay to stay.
Stayed 2 nights in Oct 2023
Response from Russell Manager on 23 Oct 2023
HI Richard! Thank you for choosing The Russell and for your amazing 5-star review. We work very hard to make sure The Russell is the best boutique hotel in Nashville, and we are so glad to hear that you thought so as well. We thank you for noticing our Rooms for Rooms program as we are very thankful for guests like you that give us the ability to give back to our community. We appreciate all the compliments you have paid us regarding our unique design, thoughtful amenities, and our excellent East Nashville location. We hope to host you again soon!

10/10 Excellent

Hunter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Russell Manager on 23 Oct 2023
Hunter, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautifully furnished and great vibe. Nice bedding and accessories plus champagne. Loved it!
Stayed 3 nights in Oct 2023
Response from Russell Manager on 23 Oct 2023
Erica, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you for the compliments regarding our beautifully repurposed building, comfortable beds, and our great atmosphere. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We strongly recommend staying here!
Stayed 2 nights in Oct 2023
Response from Russell Manager on 18 Oct 2023
Matthew, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Alistaire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Russell was a perfect place for a long getaway weekend! The location was unbeatable and was close to downtown Nashville and other hot spots. The hotel is very clean and the staff also made the effort to text me while I was there to make sure everything was okay. The next time we decide to take a trip here, this will be my first choice. Thank you again!!
Stayed 3 nights in Oct 2023
Response from Russell Manager on 18 Oct 2023
Hi Alistaire! We appreciate you choosing The Russell during your visit to Nashville. Thank you for all the compliments you have paid us regarding our clean space, amazing East Nashville location, and outstanding customer service! We have always prided ourselves on making sure our customers are taken care of promptly, kindly, and effectively and we are so pleased to see that being evident during your stay with us! We are thankful for guests like you that allow us to give back through our Rooms for Rooms program. Your stay has provided warm meals, beds, and showers to Nashville's homeless community through our Rooms for Rooms program. Come back soon!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Russell Manager on 12 Oct 2023
Caroline, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Gail, Santa Fe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely building and neighborhood. Pretty lobby and large room and bathroom. They were able to be reached by phone until 5, not after.
Stayed 1 night in Oct 2023
Response from Russell Manager on 2 Nov 2023
Gail, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you for the kind words regarding our beautifully repurposed building and our spacious rooms. Keep in mind for your future stays that we are always available via call or text! We do have a manager on call 24/7 for any guests needs. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

2/10 Terrible

JOE

Disliked: Property conditions & facilities
Area was not safe looking. I was afraid to leave my truck in the lot across the street, so I found another hotel with valet parking
Stayed 1 night in Oct 2023
Response from Russell Manager on 12 Oct 2023
Hi Joe. We appreciate you taking the time to share your feedback. We are sad to see such a low score from your review while we did not even get the chance to host you. We are in a great location in East Nashville that is situated right in the center of a wonderful historic neighborhood. We do not have any issues with safety and security at our property. As you can see from our nearly perfect reviews online, guests rave about our property and service. We would love to host you in the future to provide you the memorable experience that we strive to provide all of our guests, but we do understand that our property will not always be the perfect fit for everyone.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in a spot like this. Only place I wanna stay now. Loved it. Cheers!
Stayed 1 night in Oct 2023
Response from Russell Manager on 3 Oct 2023
Sarah, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

ALYSSA, Glen Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly uniques experience. In a quiet neighborhood. Beautiful, creative and well done. Had everything we needed and lots of little touches including a snack basket and plush robes. Loved the stain glass! Parking was easy with no trouble getting where we wanted to go.
Stayed 1 night in Sep 2023
Response from Russell Manager on 3 Oct 2023
Alyssa, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you so much for the compliments regarding our beautifully repurposed building, complimentary parking, and all of the thoughtful amenities provided. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch stay! Yummy snack basket on arrival. And even a bottle of sparkly. Great attention to detail. Their shampoo and conditioner were awesome.
Response from Russell Manager on 26 Sept 2023
Erin, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you for the compliments regarding our attention to detail and all of the thoughtful amenities provided. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

8/10 Good

Emily

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Russell Manager on 26 Sept 2023
Emily, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners have turned this former church into a beautiful place to stay. It is a gorgeous space and very modern. The reason I am only giving it 4 stars is because the space did have some quirks we didn't love. We booked a room with a skylight so that we could get some light, but the skylight looked into the roof of the building, not directly to outdoors so the room was quite dark, even with all the lights on. Also the space with the toilet has a door, but the shower didn't. Given there isn't a door for the restroom space at all, it made for a chilly shower. We lucked out with quiet neighbours so no noise issues at night, but we could hear conversions in other rooms quite clearly. There was a lovely welcome basket and even though there are no staff at the property they were easilu reached by text.
Stayed 2 nights in Sep 2023
Response from Russell Manager on 20 Sept 2023
Alison, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you so much for the kind words regarding our beautifully repurposed building, thoughtful amenities, and helpful staff. We appreciate you sharing all of your feedback! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Cordelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Russell Manager on 20 Sept 2023
Cordelia, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique and fun place to stay. Very close to Nashville nightlife but away from the noise of the downtown. Had a great night’s sleep in this quiet neighbourhood. Parking was really easy. Would definitely stay again.
Stayed 1 night in Sep 2023
Response from Russell Manager on 20 Sept 2023
Cindy, thank you for your kind review! We are so grateful that you chose The Russell for your stay! Thank you for the compliments regarding our unique space, complimentary parking, and excellent East Nashville location. We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Russell Manager on 5 Sept 2023
Christopher, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with an awesome mission
We loved The Russell. The hotel is beautiful and is in a lovely quiet neighborhood in East Nashville. The building was an old church that has been restored and converted in to 3 floors of rooms. It’s a family owed and operated business that gives a portion of the proceeds to the homeless ministry in Nashville. That alone is enough to sell me, but the rooms are so nice and very comfortable. It’s a short drive to downtown or an easy Uber ride. If available, I’ll be booking this hotel every trip to Nashville. The Photo Booth was an unexpected surprise and so much fun! Thank you guys for a wonderful stay!
Stayed 1 night in Aug 2023
Response from Russell Manager on 5 Sept 2023
Hi Beverly! Thank you for choosing The Russell and for your amazing 5-star review. We work very hard to make sure The Russell is the best boutique hotel in Nashville, and we are so glad to hear that you thought so as well. We thank you for noticing our Rooms for Rooms program as we are very thankful for guests like you that give us the ability to give back to our community. We appreciate all the compliments you have paid us regarding our beautifully restored building, comfortable rooms, and our amazing East Nashville location. We hope to host you again soon!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!! It was so worth the stay!
Loved our stay here. This boutique hotel is amazing not only for what it has to offer (comfort, quietness, cleanliness, location), but also for what it does for the local community (giving away a portion of each booking to the homeless community). It is beautiful how they have converted the church into a hotel, and the level of service was top-notch for having no staff member on the premises. The level of communication and thoughtfulness was outstanding, and everything about the stay from moment of check-in to check-out was smooth and superb. I cannot recommend this hotel enough to everyone. I will definitely stay here again the next time I am in Nashville.
Stayed 2 nights in Aug 2023
Response from Russell Manager on 29 Aug 2023
Thank you, Kevin, for taking the time to leave us a review. We are truly grateful for you choosing The Russell Hotel during your stay in Nashville. As one of the top ranked hotels in the city, we are committed to providing exceptional experiences for our guests, and we're delighted to see that you had a fantastic 5-star experience with us.Thank you so much for the kind words regarding our beautifully repurposed building, seamless check-in process, and our amazing East Nashville location. eagerly look forward to hosting you again in the future. Moreover, we'd like to highlight that your stay at The Russell Hotel not only enriched your own experience but also made a positive impact on the underserved communities in Nashville. At Mission Hotels, we prioritize giving back to our community by donating the majority of our profits to non-profit partners. By choosing to stay with us, you directly contributed to helping those who need it most in our community. For more information, please check out our giving back section of our website. The program is called Rooms for Rooms and we are thankful for guests like you that allow us to help so many.We appreciate your support and can't wait to welcome you back soon.

10/10 Excellent

Yasmin, Chesrerfield

Travelled with family
Liked: Amenities, property conditions & facilities
A beautiful boutique hotel in a lovely neighborhood.
Stayed 3 nights in Aug 2023
Response from Russell Manager on 22 Aug 2023
Yasmin, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique, historic stay
Really cool space with stained glass and exposed brick and beam. Room was somewhat cozy, but well appointed and functional.
Stayed 1 night in Aug 2023
Response from The Russell Hotel Management on 16 Aug 2023
Thank you so much for taking the time to share your recent experience with us. We are so pleased you enjoyed your time with us. We are thankful for guests like you that allow us to give back through our Rooms for Rooms program. Your stay has provided warm meals, beds, and showers to Nashville's homeless community through our Rooms for Rooms program. Come back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Russell Hotel Management on 15 Aug 2023
Thank you so much for the great review. We are thrilled you enjoyed your time with us! We are thankful for guests like you that allow us to give back through our Rooms for Rooms program. Your stay has provided warm meals, beds, and showers to Nashville's homeless community through our Rooms for Rooms program. Come back soon!

2/10 Terrible

Warren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Aug 2023
Response from The Russell on 14 Aug 2023
Hi Warren! We are so sorry you did not enjoy your experience at The Russell! We are very surprised to see this as we are not sure what happened. Please email us and let us know what went wrong during your stay so we can work to resolve the issue right away! You will see from our other reviews online that we work very hard to ensure all of our guests have a 5 star experience, and want to do all that we can to improve yours! We hope you feel better about your stay knowing that the majority of the profit from your reservation will be donated to local homeless ministries here in Nashville! By staying with us, you helped multiple people in need! We could not do this without guests like yourself so thank you for choosing to be a part of our mission.

10/10 Excellent

Devon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Definitely staying here again! I’ll be recommending it to friends and family too!
Stayed 1 night in Aug 2023
Response from The Russell Hotel Management on 15 Aug 2023
Thank you so much for taking the time to share your recent experience with us. We are so pleased you enjoyed your time with us. We are excited to welcome you back in the future and, in the meantime, we wish you nothing but continued success and happiness. See you soon!

10/10 Excellent

Bobbi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Russell Manager on 9 Aug 2023
Bobbi, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so unique and very cool. It functions as a great home base to tour all of the greater Nashville area. Though you will unlikely lounge too long at the property itself, it is very comfortable while there. Don’t underestimate East Nashville as it has so much to visit and it’s a very short straight shot drive to downtown. We would actually walk, but that may not be for everyone… stayed in two different rooms now and both were so cool. Don’t worry about not having an in person desk help, there is constant communication throughout your stay. Though we’ve not had any problem in two visits, I’m confident one would be corrected quickly if one arose.
Stayed 2 nights in Jul 2023
Response from Russell Manager on 1 Aug 2023
David, thank you for your kind review! We appreciate you choosing The Gallatin for your stay! Thank you for all the compliments you paid us regarding our unique space, great communication, and excellent East Nashville location. We are glad you have enjoyed your stay and we hope that you will be able to book a longer one in the future! We also appreciate you helping us through our Room and Room program. Your stay has provided warm meals, beds and showers to Nashville's homeless community. We are thankful for guests like you that allow us to give back! Come back soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is an incredible inspiration! The thoughtfulness included in guest hospitality and convenience mixed with the community connection and support is unprecedented. I’m in love with everything this place is and what it stands for. Thank you!
Stayed 1 night in Jul 2023
Response from Russell Manager on 1 Aug 2023
Hi Lisa! Thank you for choosing The Russell and for your amazing 5-star review. We work very hard to make sure The Russell is the best boutique hotel in Nashville, and we are so glad to hear that you thought so as well. We thank you for noticing our Rooms for Rooms program as we are very thankful for guests like you that give us the ability to give back to our community. We appreciate all the compliments you have paid us regarding our thoughtful design and outstanding customer service! We hope to host you again soon!

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute we pulled in we loved the area around Russell. The parking lot was so close and never full so we could easily come and go. There were bars, coffee shops, restaurants and shopping all within 10 minutes of walking. We ended up staying in East Nashville more than downtown with how nice the area was. The hotel was clean and quiet. The rooms were nice sized and the beds were amazing. We will be back!
Stayed 3 nights in Jul 2023
Response from Russell Manager on 25 July 2023
Caitlin, we cannot thank you enough for choosing The Russell for your stay in Nashville. Thanks for the awesome 5 star review. We work very hard to make sure that The Russell is the best boutique hotel in Nashville. We really appreciate your kind words about our spacious rooms, comfortable beds, and our amazing East Nashville location. We love serving our guests and want to make sure everyone of them has a 5 star experience. By the way, feel even better about your stay knowing that you provided warm meals, showers and beds to Nashville's homeless community because you stayed with us. We are thankful for guests like you that allow us to give back through our Rooms for Rooms program. Come back soon!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing! It’s super clean and it honestly gives you very different vibes than your typical hotel! Will definitely be stay here again! My wife loved the charm of it too!
Stayed 1 night in Jul 2023
Response from Russell Manager on 25 July 2023
Jonathan, thank you for your kind review! We are so grateful that you chose The Russell for your stay! We hope you will consider us your home away from home when in Nashville! Can't wait to have you back on your next trip to town. By the way, feel even better about your stay knowing that you provided warm meals, beds and showers to Nashville's homeless community through our Rooms for Rooms program. We are so thankful for guests like you that allow us to give back!

10/10 Excellent

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute place! Incorporating all the little details from the past such as the stained glass, exposed beams, church pews etc adds so much to the ambiance. It is so charming and a perfect place for a romantic getaway!
Stayed 1 night in Jul 2023
Response from Russell Manager on 25 July 2023
Wow! What an amazing review Brian. We cannot thank you enough for choosing The Russell for your stay in Nashville. Thank you for the compliments regarding our attention to detail and beautifully repurposed building. We work very hard to make sure that The Russell is the best boutique in Nashville. We really appreciate you saying, "It is so charming and a perfect place for a romantic getaway!" We cannot wait to have you back and cannot thank you enough for your glowing review. You truly made our day. By the way, feel even better about your stay knowing that you provided warm showers, meals, and beds to Nashville's homeless community because you stayed with us. We are thankful for guests like you that allow us to give back through our Rooms for Rooms program. Come back soon!