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Reviews of Seasons Airport Hotel

3 out of 5
Seasons Airport Hotel
Embakasi Rd, Nairobi

Reviews

5.4
Rating 10 - Excellent. 0 out of 31 reviews" "
Rating 8 - Good. 10 out of 31 reviews" "
Rating 6 - Okay. 10 out of 31 reviews" "
Rating 4 - Poor. 4 out of 31 reviews" "
Rating 2 - Terrible. 7 out of 31 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Osvaldo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I´ve stayed in this hotel 3 times before this one, and what I can say is that the level has gone very down. There are too many mosquitoes, is hard to find someone at the reception, and they only accept cash for room payments. Hot water is not always available
Stayed 7 nights in Sep 2023
Response from JK on 9 Oct 2023
Dear Guest,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Was exactly what I was looking for. Affordable, close to the airport, quiet to get a peaceful sleep and internet was fast enough to FaceTime or watch Netflix. I even got a pedicure at a nearby shop. Free American breakfast and they offer lunch and dinner too but I didn’t try. The neighbourhood around the property was cultural and interesting to learn how some lower income locals really live and I met some friendly people. Would stay again. Cons: Towels and curtains had holes.

6/10 Okay

Carlton Muchabaiwa

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
- There was no hot water in the shower. - The restaurant food was average. - The hotel is located in a very densely populated area that is not very near to the airport. However - Service was excellent and the staff were polite and helpful.
Stayed 1 night in Jul 2022

2/10 Terrible

Mulalo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Yoh!!! Worst Experience Ever!!!
This place should be closed down. First of all, it isn't near the airport. It is in a very dingy area. There was no hot water. Mosquitoes in the room and I was given bug repellent as the solution. Mosquito nets broken. There is a club next door. Music and noise until 3am. No hot water? Insane. No tea and coffee amenities in the room. The linen was clean, the staff extremely kind, well trained but they are working under horrible conditions. Oh there was no airport transfer as stated. I had to pay for my own taxi. The hotel doesn't look like it does on the pics
Stayed 1 night in Jul 2022

8/10 Good

jeremias

Stayed 1 night in Jun 2022

2/10 Terrible

Francis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So many mosquitoes at the hotel
Stayed 1 night in May 2022
Response from Hotel Management on 18 May 2022
We are happy for taking your time to give us the feedback about your stay at our hotel. Our goal is to ensure that the customers get the best services that are as per their needs. We look forward to hosting you some other time.

6/10 Okay

Mabrouk Khalid

Stayed 1 night in Apr 2022
Response from Hotel Management on 18 May 2022
We are happy for taking your time to give us the feedback about your stay at our hotel. Our goal is to ensure that the customers get the best services that are as per their needs. We look forward to hosting you some other time.

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed reaction about hotels
Started off terrible TV not working no WIFI no lift breakfast not very good staff excellent especially receiptioionist name joy went out her way to help me make my stay comfortable will use again
Stayed 4 nights in Apr 2022

6/10 Okay

Frederick, London

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The receptionist and staff was very friendly but lack of knowledge of touristic information such as asking where to dine or shop or spend quality time but they were trying with whatever they knew and had to get help from outsider The area was crap The facility was bad no fan no air conditioning The bathroom and toilet some part was broken
Stayed 1 night in Mar 2022

6/10 Okay

Caroline

Disliked: Cleanliness
Stayed 1 night in Feb 2022

6/10 Okay

Amin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Its convinient for people who won't stay for long. I didnt sleep cause of the noise at the club
Stayed 1 night in Jan 2022

2/10 Terrible

George

Disliked: Staff & service, property conditions & facilities
Stay away from this hotel.
The employees were good and helpful. The management of the hotel was however poor. We found partially used toilet paper and when it was used up and we asked for another, we got another partially used one. At night there was no water in the toilet and when we asked the front desk about it we were told that it will be turned on. It never happened until the next morning. The hotel is located in a seedy neighborhood, with many bars and blaring music until the late night hours.
Stayed 1 night in Dec 2021

8/10 Good

Kesia Makeba

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable, perfect for my 1 night layover in Nairobi
Stayed 1 night in Aug 2021
Response from JK on 25 Aug 2021
Hi Kesia, it was our pleasure hosting you. we look forward to your next stay with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
No hot water to back and weather temp was 19 degrees
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from RW on 4 Nov 2019
We are happy for taking your time to give us the feedback about your stay at our hotel.Our goal is to ensure that the customers get the best services that are as per their needs.We look forward to hosting you some other time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from RW on 4 Nov 2019
We are happy for taking your time to give us the feedback about your stay at our hotel.Our goal is to ensure that the customers get the best services that are as per their needs.We look forward to hosting you some other time.

6/10 Okay

Michael

Travelled with family
Stayed 1 night in Sep 2019
Response from RW on 4 Nov 2019
We are happy for taking your time to give us the feedback about your stay at our hotel.Our goal is to ensure that the customers get the best services that are as per their needs.We look forward to hosting you some other time.

4/10 Poor

raquel

Disappointed
I was quoted $15for a airport pick up. Once I got to the hotel I asked if I can pay with card and they refused. So I had $20 on me and then asked for change even if it will be in KS and the desk lady made up a big storywhy I can't get change. Long story short I had to pay $20 for an airport pick which is ridiculous. The sheets were dirty and the pillow case. Thank goodness I brought my own blanket and pillow so I could have a good night rest. There was no hot water in the room.
Stayed 1 night in Jul 2019
Response from RW on 10 Sept 2019
Hello Raquel, Thank you very much for the feedback.We apologize for the experience that you got at our hotel.However, we will ensure that this is looked into so that it can not be experienced again by future guests.Once again, we apologize.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from RW on 28 May 2019
We appreciate your feedback and we look forward to ensuring that you get the services as per your expectations.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Kartha on 26 Apr 2019
Thank you very much for your review, we look forward to giving you an incredible stay on your next visit.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Kartha on 26 Apr 2019
It was a pleasure hosting you and we look forward to seeing you again.

8/10 Good

Robert, new york, us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad hotel for the price. The room was clean and had character. Wifi was solid. The staff were attentive and kind. It is a bit noisy--bars stay open until late and play loud music. The shower could been re-grouted in places. The restaurant is mediocre. But overall I was pleased. I would consider staying there again.
Stayed 2 nights in Jan 2019
Response from KF on 6 Feb 2019
Thank you very much for taking the time to review our property. It's always heartwarming to hear that our client was treated well. We'll work on a few things to meet ll our guests needs.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Avoid If You Can
This hotel is not near the airport, especially when you factor in Nairobi traffic. The hotel rooms especially bathroom were filthy. Modest room is one thing...dirt is quite another. The only positive was that their restaurant serves great food!
Stayed 1 night in Jan 2019
Response from kf on 6 Feb 2019
Thank you very much for taking the time to review our property. It's always heartwarming to hear that our cooking was appreciated. We'll work towards making sure the rooms are clean and comfortable. We wish to host you next time.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from KF on 6 Feb 2019
Thank you for your feedback. We look forward to hosting you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with downtown neighborhood when you stroll out. Friendly staff and creative Chefs.
Stayed 1 night in Dec 2018

6/10 Okay

Afokoghene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from FK on 24 Sept 2018
Thank you for your feedback. We hope to host you again in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Generally clean and nice staff but just not a good hotel.
Stayed 1 night in Sep 2018
Response from FK on 24 Sept 2018
Thank you for your feedback. We are doing our best to make sure that this will be a good Hotel for all our guests.

8/10 Good

Xiaodong

Convenient
Very close to the Airport
Stayed 1 night in Aug 2018
Response from FK on 24 Sept 2018
Thank you for your feedback.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from RW on 4 Nov 2019
We are happy for taking your time to give us the feedback about your stay at our hotel.Our goal is to ensure that the customers get the best services that are as per their needs.We look forward to hosting you some other time.