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"The beach is practically inaccesible, stairs go down right to the water, no beach to walk/stay, the room had the bathroom door loose on the top so you needed to push it up in order to close it, for my 7 year old daughter this was impossible because of the door weight, so she needed help everytime she needed to use the restroom, buildings are old and need maintenance, but all in all it was a good place, at nights, it is so calm that you can enjoy the sea sound and moonlight like no other place in...

"The breakfast buffet it was amazing and delicious, and the staff very friendly and give us excellent service, I will definitely get back because of them and the fantastic breakfast buffet. "

"Beautiful Hotel, clean, frendly people, The Mexican Restaurant the food is the best in quality and flavor. No need to go eat out side the hotel unless you want to experience the city."

"That's a fantastic set of details! You've provided the **pillars of a truly excellent hotel experience**: service, dining, and convenience. The true heart of this hotel is the incredible staff. They were **super attentive** without being intrusive, anticipating our needs before we even had to ask. The **valet service was particularly excellent**—always prompt, professional, and greeting us with a smile, which made coming and going seamless. It's clear that the entire team takes pride in...

"Comfortable, clean and spacious rooms in a great location."

"Would recommend anytime ... staff was super helpful, hotel was clean / beautifully decorated, well located, and the rooms were very comfortable. Suggestion : Provide glasses (for drinks)"

"Great place, wonderful pool area and great morning brunch."

"The staff were great, especially the front desk. Hotel was very clean. 10 minute walk to the main plaza. The complimentary breakfast was basic but allowed for an early start"

"The hotel has an antique style , it is very nice and clean . The beds are confortable and with a/c in each room. I feel this hotel in in the center of the old downtown and the modern colonial downtown. The staff is great, taxis I needed they could schedule it for me on time . Also safe environment. I do recommend this hotel. Nice experience."

"The building is pretty and the staff was very helpful. "

"Just a few blocks from downtown, safe. Cute little place. "

"Outdoor restaurant area is very aesthetic and lovely. Hotel is near to convenience stores, pharmacies, restaurants etc"

"It’s in a great location, accesible to all the nice spots in Merida."

"The room was large and clean. The staff were there to answer our questions and were very friendly. The pool was refreshing. We enjoyed having a herbal tea in the lobby on our first evening. The only negative point is that the rooms on the street side are extremely noisy. There's a lot of traffic on the street below, and the windows don't provide sufficient sound insulation. We asked for a change of room and were offered a reasonable solution which unfortunately didn't suit our needs. "