Munro Hotels, Niagara Falls

"Very comfortable and just 10 minute walk to the Falls."

"Very nice hotel. We got water park passes fo"

"There was a bad smell in the hallways and room smelled like chlorine/bleach. No closet, no coffee machine, room with ice machine smelled like urine etc. Only reason I rated it poor was because we were only there for one night and were hardly in the room but to sleep."

"Way too expensive place to visit."

"Clean room "

"Nice clean rooms in a convenient location. Staff was very friendly."

"The front desk guy was amazing. Don’t recall his name. He did our checkin. The best person I have ever found at checkin counter. Hotel experience will be awesome if all staffs were like him. "

"They staff seems clueless. Co travelers had confirmed reservations and when the went to check in at midnight - their rooms were no longer available and they had to find another hotel. I also called the front desk to confirm if the water was complementary and they said it it and then promptly charged me for it - when I tried to rectify that - they were completely unconcerned. When you call the front desk they transfer you to a number that has a voicemail that says call the front desk!! Circular indeed"

"The Staff was great ! House keeping was courteous. The Restaurant staff and service at Milestones was great! Location was fantastic. View was AMAZING! Amanda at front desk was EXCELLENT for recommending an upgrade and noticing our anniversary celebration! Early check in and taking care of our special day was what I say “ Going Above and Beyond!” Thank you!"