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"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"good quality for the price"

"When checking in, the front desk informed me that they moved my reservation to the express hotel down the street. They offered me free breakfast, which I later found was free to begin with. The front desk lady said my room was upgraded at the express hotel. When I got to the express room, it was twin beds for my wife and I and the space was too small for us and two bags. The TV didn’t work either, not that I wanted to watch a German show, but just adds to the drama. The front desk lady said they messaged me but that was a lie too. I was sent an email only saying “we look forward to your stay.” I would not recommend staying at this place. I’ve been to Tutt several times and would go to Truebe instead. "

"For the price you pay, it’s not bad. The decor may need an update, but the pictures online are true to form. My only real gripe was the plastic mattress protector on the obviously new mattress- you’ll wake up in a pool of sweat in the middle of the night. Nevertheless, I still give my overall experience 5 stars because of the hotel’s staff. They went above and beyond to help me from restaurant reservations, what points of interest to see, and even printed several documents I needed for me. At the end of the day, a hotel is really just a fungible service - a bed to sleep in. The difference is service. I would definitely recommend. "

"A wonderful hotel right at the foot of the viaduct. Good breakfast, private parking. We stayed one night to visit the Christmas market. Very convenient."

"I stumbled upon Sombea during a trip through Southern Germany, and I highly recommend this hotel to anyone staying in the area. The staff is helpful, the rooms are clean and comfortable, and the restaurant is delicious. If I find that my travels take be back to the Schwarzwald, I will be staying at Sombea again."

"They took advantage of my illness and acted inhumanely. On the day of arrival at the hotel, I had food poisoning and vomited in the bathroom. At checkout, they charged me €900 for cleaning the bathroom. It was horrific and inhumane – even though the room was cleaned and we stayed there for a whole week, they claimed they would have to close it in order to clean it. Liars, exploiters, and inhumane."

"We had a wonderfully relaxing stop. Well positioned for the train station and for exploring the area on the train. The room was very comfortable and clean, the pool area very inviting and the breakfast had a good variety. The family run establishment would do everything they could to make the stay more comfortable if you asked them. Not the hotel’s fault - but note that although it looks like there are lots of establishments around for dinner they don’t necessarily follow the hours you see on the internet. The hotel did have to help us out one night when all the restaurants had closed early since they were not so busy. I would recommend going out early to eat."

"It's a nice hotel with good sized rooms. We were pleasantly surprised to see a small refrigerator and microwave in the rooms, with table, chairs, sofa at no extra cost. The couple who manages this hotel are very friendly as well. It will be nice if they provide the proper tea cups in the rooms, instead of the plastic ones. But overall we were happy with the experience."