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"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Quiet little place. Not much nearby but just enough to get buy with out having a vehicle. "

"Family room was spacious for family of four. Decent breakfast. Parking was free. Only issue was with the automated check-in kiosk. It did not find our reservation. Had to call the support number to get the check-in code for the building and room since we arrived after hours. Their reception is not manned 24/7. "

"Tidy place and perfect location"

"Vintage hotel in a small, Black Forest village. Room was spacious, carpet was worn, could use some updating and TLC. Staff was great and breakfast was superb. Good parking. Location of the village is some distance from the motorways. "

"A wonderful hotel right at the foot of the viaduct. Good breakfast, private parking. We stayed one night to visit the Christmas market. Very convenient."

"Comfortable beds, spacious room, friendly reception and great breakfast! "

"This is a beautiful place. Gorgeous landscaping, plenty of places to sit or walk the trails. Very clean. We didn't like the shower in our room, and there were quite a few stairs to our elevator which was difficult with luggage. I really would have stayed longer if we could. The pool was nice and I had a good massage. "

"Good hotel, but limited dining options "