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"Staff was courteous and helpful and the hotel was beautiful and clean!!"

"Very clean, very helpful staff"

"More English speaker will be great!"

"Simple yet sufficiently comfort. Room temperature is good. Very clean."

"JAL City worked great for a quick stay when we had an overnight layover at Haneda. Free shuttles, nice staff, and clean modern."

"Was a very pleasant stay"

"Great staff, specially Ms Tsering. Very clean with all the details needed in a room. "

"Staff was very friendly, the room was clean, and it was in a good area close to the station."

"I booked a room here for two nights, staying just one. We had a late night flight, so this gave us a comfy place to hang out and wait (HIGHLY recommend doing this!!). Customer service here is exceptional. The amenities are many and make you feel welcome and right at home. It’s walking distance to restaurants, a shrine, and even Costco. 7/11 is right around the corner. The shuttle from the airport didn’t work out timing wise for us, so we hopped in a taxi…under $8 and well worth not having to deal with a bus. The staff cares about food allergies and was the most attentive I’ve ever seen on the matter. How refreshing! They prepared a list of what I couldn’t have at breakfast, making my decisions easy (and there is so much that I still had plenty and was full before even getting to try everything)."