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"The staff was nice but not front desk! "

"The person who helped us with our luggage at the front his name Oswaldo was Great very respectful, friendly."

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"Nap"

"Absolutely loved this hotel. It’s so classy and historic, couldn’t have picked a nicer stay. Definitely rebooking on my next trip to Guadalajara."

"Very clean place staff was hopeful bartender 10/10 I didn’t get her name but she very nice welcoming front desk staff not too much I had to ask and tell about my VIP Access most places tells you have access to this and this . I had to ask front desk about parking this was my first time staying at the hotel never been here before I would appreciate if they direct you to everything am assuming that there job But beside me asking all the questions everything els was perfectly fine I was happy with the stay"

"The hotel was kept clean and was in a perfect location of downtown Guadalajara. "

"My stay was unfortunately impacted by several service issues. Upon arrival, the front desk was unable to locate my reservation, resulting in a delay of approximately 40 minutes before I could access a room. When I was finally given a room and entered, I discovered it had not been properly serviced—the bed was unmade and there were dirty towels left in the bathroom sink. After contacting the front desk, I was relocated; however, the replacement room was of noticeably lower quality than what I had originally reserved. Additionally, on my second night, I left the “cleaning requested” sign on my door. When I returned late that evening, around 10:00 p.m., housekeeping was only then arriving to service the room, which was not ideal. Overall, while I had hoped for a more comfortable and seamless experience, these issues significantly affected my stay."

"It was such a wonderful experience to have everything we wanted and didn’t know we needed, LIVE MUSIC, a few steps away. Great brother/sister trip."