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Reviews of W South Beach

5 out of 5
W South Beach
2201 Collins Avenue, Miami Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 750 out of 1006 reviews" "
Rating 8 - Good. 129 out of 1006 reviews" "
Rating 6 - Okay. 46 out of 1006 reviews" "
Rating 4 - Poor. 39 out of 1006 reviews" "
Rating 2 - Terrible. 42 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service
Service was amazing
Stayed 4 nights in May 2024
Response from W South Beach Management on 23 May 2024
Thank you for staying at the W South Beach! Your feedback is appreciated. Please visit us again soon.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from W South Beach Management on 23 May 2024
Thank you for staying at the W South Beach. Your feedback is appreciated. Please visit us again soon.

6/10 Okay

Tracy

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from W South Beach Management on 23 May 2024
Thank you for staying at the W South Beach. Your feedback is appreciated. I am disappointed that we did not meet your expectation. My hope is that you give us another chance. Please visit us again soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from W South Beach Management on 23 May 2024
Thank you for staying at the W South Beach. Your feedback is appreciated. Please visit us again soon.

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend for any occasion
Stayed 3 nights in May 2024
Response from W South Beach Management on 23 May 2024
Thank you for staying at the W South Beach. Your feedback is appreciated. We appreciate your recommendation. Please visit us again soon.

10/10 Excellent

Kjersten

Stayed 2 nights in Mar 2024
Response from W South Beach Management on 19 May 2024
Thank you for staying with us at W South Beach! Your feedback is appreciated. Please visit us again soon!

6/10 Okay

Kimberly Lyn

Travelled with family
Liked: Staff & service
Disliked: Amenities
We thought the service was very good especially concierge, beach and pool staff. Things we really appreciated was the car service to drop off at dinner and free coffee in the morning. However, cleanliness was not up to par for this level of a hotel and did not meet my expectation.Green velvet chair in our room had white bleach stains, makeup stains, and a coffee spill down the back of the chair. Hair on the floor that wasn’t ours. Furniture around the property was worn and tired and carpet stains in halls. We did appreciate you accommodating early check in, but room was directly over a roof so disappointing.
Stayed 3 nights in May 2024
Response from W South Beach Management on 16 May 2024
Hello Kimberly, Your feedback is appreciated. I am happy that you were able to enjoy the house car, beach and pool staff. Your feedback will be shared with appropriate leadership to ensure these issues are addressed.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from W South Beach Management on 14 May 2024
Thank you for booking with W South Beach. Your feedback is appreciated and will be shared with the team. Please visit us again soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice pool and amazing room
Stayed 4 nights in May 2024
Response from Rita Timoteo on 14 May 2024
Dear Peter, I hope you are well. Thank you so much for the feedback. We hope we can welcome you back!

10/10 Excellent

Anustup

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, ease of beach access and the service was absolutely wonderful. Food at the restaurant hotel was average, but everything else was amazing!
Stayed 3 nights in Apr 2024
Response from W South Beach Management on 12 May 2024
Thank you for staying at W South Beach! Your feedback is appreciated. We are so happy that your stay was amazing. Please visit us again soon.

10/10 Excellent

Davorka Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Superb experience with exceptional staff service. Beautiful quiet room with balcony was a nice treat and worth the extra spend. Pool service was top notch. Food was amazing. Five stars all around. Thank you!
Stayed 3 nights in May 2024
Response from Alexandra Santos on 12 May 2024
Hello Dav! Thank you so much for your feedback! We thank you for choosing to stay at the W South Beach, we hope to see you again soon.

10/10 Excellent

Allison

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful stay at the W! Everything was top notch and we will definitely go back!
Stayed 3 nights in Apr 2024
Response from German on 9 May 2024
Thank you for choosing W South Beach! Your feedback is appreciated and will be shared with the team. Please visit again soon!

8/10 Good

Ambar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good. We enjoyed being able to be of walking distance to a lot of the shops and beach. The staff was very pleasant!
Stayed 3 nights in Apr 2024
Response from W South Beach Management on 7 May 2024
Thank you for choosing W South Beach! I am delighted that you had a pleasant stay. Please visit again soon!

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were excellent
Stayed 4 nights in Apr 2024
Response from W South Beach Management on 28 Apr 2024
Thank you for choosing W South Beach! Your feedback is appreciated and will be shared with the team. Please visit us again soon.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from W South Beach Management on 28 Apr 2024
Thank you for choosing W South Beach! Your feedback is appreciated and will be shared with the team. Please visit us again soon.

4/10 Poor

desmond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Got charged after already paying in advance with Expedia , 2.5k taken on checkin from my account, took many phone calls to sort out , if that was someone’s only holiday money they would be in trouble , very dismissive about it
Stayed 4 nights in Apr 2024
Response from W South Beach Management on 28 Apr 2024
Thank you for your detailed feedback. We appreciate you! My sincere apologies for the delay in rectifying your issue.

10/10 Excellent

Payal

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool area! Partially shaded, lots of trees and plants, and vibe hits the right balance. We traveled with our elementary school aged kids, and it was relaxed enough for them but not overrun by kids and family needs. Saw plenty of couples and groups of adults friends who seemed to be having a good time and not bothered by the relatively low number of kids. Service is attentive but relaxed. We have stayed at many of the bigger hotels on south beach, and this one had the best balance of all factors.
Stayed 4 nights in Apr 2024
Response from W South Beach Management on 25 Apr 2024
Hi Payal! Thank you for your choosing W South Beach. Thank you for the positive feedback. It will be shared with the team. Please visit us again soon!

10/10 Excellent

Arkadi

Travelled with partner
Liked: Amenities
Very nice hotel !
Stayed 4 nights in Apr 2024
Response from W South Beach Management on 25 Apr 2024
Thank you for staying at the W South Beach! Your feedback is appreciated. Please visit us again soon.

10/10 Excellent

Lori

Travelled with partner
Liked: Amenities
Beautiful views, excellent service
Stayed 4 nights in Apr 2024
Response from Leidy Garofalo on 18 Apr 2024
Dear Lori, I hope you are well. Thank you so much for your kind review. We hope we can welcome you back!

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Cool vibe. Relaxing but still energized.
Stayed 2 nights in Apr 2024
Response from Rita Timoteo on 15 Apr 2024
Dear Kathy,I hope you are well. Thank you so much for your kind review.We hope we can welcome you back!

10/10 Excellent

Reyes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond customer service from all employees, great quality of the facilities and super clean room
Stayed 4 nights in Mar 2024
Response from W South Beach on 11 Apr 2024
Thank you so much for staying with us! We truly appreciate your feedback, and hope to see you again.

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch as always
Stayed 3 nights in Mar 2024
Response from Leidy Garofalo on 9 Apr 2024
Thank you for staying with us at W South Beach! Your feedback is appreciated. Please visit us again soon!

10/10 Excellent

Aper

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 4 nights in Apr 2024
Response from Rita Timoteo on 6 Apr 2024
Hello Aper,Thank you so much for your candid feedback. We hope we can welcome you back!

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and amazing staff
Stayed 4 nights in Mar 2024
Response from W South Beach Management on 2 Apr 2024
Thank you for staying with us at W South Beach! Your feedback is appreciated. Please visit again soon!

4/10 Poor

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with my stay. Starting with my check in did not receive good customer service from the time of check in. Also, I thought housekeeping came very late in the day which frustrated me. Also, the room was not very clean, the carpet was left dirty and there was trash left from prior guests. Considering the considerable amount of money spent on this hotel I expected a cleaner room, better customer service from staff. I think you get what you pay for and I definitely did not get what I paid for.
Stayed 3 nights in Mar 2024
Response from Rita Timoteo on 1 Apr 2024
Hello Sean, Thank you for your feedback. My most sincere apologies for the inconveniences you experienced at the property. We would love to welcome you back so we can turn around the experience for you.Your feedback will most certainly be reviewed with our team to ensure we can fully investigate and address the issues mentioned with housekeeping.

10/10 Excellent

Willard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in virtually every way. I have stayed at a number of W Hotels around the country, and this one is at the top. A wonderful experience.
Stayed 3 nights in Mar 2024
Response from Rita Timoteo on 1 Apr 2024
Hello Willard, Thank you for your feedback. We hope we can welcome you back at our property!

8/10 Good

Amy, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very crowded and there is construction going on the North side. I think all things considered the hotel did their best to manage these challenges. The staff was very helpful. Special thanks to Tyler by the pool and Rebecca at the front desk. The food at the pool was not amazing and drinks were expensive which is to be expected. We traveled with our two daughters 9 & 12 and enjoyed our visit.
Stayed 5 nights in Mar 2024
Response from Rita Timoteo on 1 Apr 2024
Hello Amy, Thank you for your feedback. My apologies for the inconveniences you experienced. We are really happy our staff managed to turn around your stay.We hope we can welcome you back at our property!

10/10 Excellent

Morgan

Stayed 6 nights in Mar 2024
Response from Leidy Garofalo on 18 Apr 2024
Dear Morgan,I hope you are well. Thank you so much for your kind review. We hope we can welcome you back!

4/10 Poor

Ying

Travelled with group
Liked: Amenities
Disliked: Staff & service
I had three nights stay during my spring break in W south beach. It's not a satisfied stay overall. The first night, I was waked up by construction noise at 9AM. However, I did not be notified about the construction situation. I don't know why W offered the guests a room right below the construction room. After my complained, my room got changed to the 7th floor(I was on the 5th), the room is similar location as my previous room. The new rooms seem not fully prepared before my move. There are cigarettes on the balcony. I'm allergic to dust mites. I have some symptoms after I stay in the new room…. The second night was peaceful. However!!!!!!!!!! The third night, I was waked up by the construction noise again........... I don't know what to say, anyone get my feeling? My 4 days vacation.... was waked up and struggled by the noise for 2 stays........ The room service was so so too. My order got forgotten by the staffs twice... (I got my food after I contacted them which is 2 hours late than scheduled)..... W hotel is not a cheap hotel, I wonder why the service was so poor. It not worth the money I spent.
Stayed 3 nights in Mar 2024
Response from Rita Timoteo on 28 Mar 2024
Hello Ying, I am so sorry to hear about the shortfalls you experienced when staying with us. I will be reaching out directly to you to ensure our property can recover from the inconveniences you experienced.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
🤘
Stayed 2 nights in Mar 2024
Response from Welcome Office Manager on 25 Mar 2024
Hi There Bryan,Thank you for your feedback! We hope to welcome you back soon!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for giving us very nice room on a higher floor. Everyone was super nice! But please run some promotions on price sometimes so we can come more often :)
Stayed 3 nights in Mar 2024
Response from Leidy Garofalo on 24 Mar 2024
Thank you for staying with us at W South Beach! We are so happy you had a great stay! Please visit us again soon.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay, No complaints.
Stayed 2 nights in Mar 2024
Response from W South Beach Management on 23 Mar 2024
Thank you for staying with us at W South Beach! We are so happy you had a great stay! Please visit us again soon.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Really great hotel, great staff. The only comment I would make is to wash the room floors after every stay and vacuum instead of using that sticky roller as it doesn't pick up everything. Cleaning staff was very nice.
Stayed 4 nights in Mar 2024
Response from Rita Timoteo on 20 Mar 2024
Dear Julia, Thank you so much for staying with us. We appreciate the candid feedback and will be passed to our housekeeping management. Hopefully, we can welcome you back in the future!

2/10 Terrible

Azneve

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Rita Timoteo on 20 Mar 2024
Dear Azneve, My most sincere apologies for the inconvenience caused to you. We most certainly appreciate your feedback and would love to have the opportunity to welcome you back so we can turn around the experience for you.Kind Regards,

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Welcome Office Manager on 18 Mar 2024
Hi There Laura,Thank you for choosing W South Beach for your most recent escape in Miami! We are pleased to hear you had an enjoyable stay with us.We hope to welcome you back soon!

10/10 Excellent

Donald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good except the wifi
Stayed 9 nights in Feb 2024
Response from W South Beach Management on 14 Mar 2024
Thank you for your feedback related to the WIFI. Thank you for staying at W South Beach. Your review will be shared with the team. Please visit us again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Welcome Office Manager on 13 Mar 2024
Hi There Karen,Thank you for your feedback!We hope to welcome you back soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay! Santi Perdomo, the Director of Guest Services is the very best on the planet!
Stayed 5 nights in Mar 2024
Response from Welcome Office Manager on 11 Mar 2024
Hi There John,Thank you for your feedback!We hope to welcome you back soon!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and beach access. Great ocean view from room. Bad construction noise. Bad showers need upgrades.
Stayed 6 nights in Mar 2024
Response from Welcome Office Manager on 9 Mar 2024
Hi William,Thank you for the feedback!We hope to welcome you back soon!

8/10 Good

Mercedes

Stayed 5 nights in Feb 2024
Response from Rita Timoteo on 1 Apr 2024
Hello Mercedes, Thank you for your feedback. We hope we can welcome you back at our property!

10/10 Excellent

armine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property front desk manager Rita very nice and knowledgeable.Thanks ❤️❤️😘😘😘
Stayed 5 nights in Mar 2024
Response from Rita Timoteo on 9 Mar 2024
Hello Armine, I truly appreciate your feedback and we hope we can welcome you back!

10/10 Excellent

Alyssa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service is spectacular. We wlll definitely stay here again
Stayed 4 nights in Feb 2024
Response from Manager, W South Beach on 6 Mar 2024
Thank you for your feedback and for choosing W South Beach. Your feedback is appreciated and will be shared with the team. Please visit again soon.

10/10 Excellent

DOUGLAS JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rachael, Director of Welcome on 5 Mar 2024
Hello Douglas! Thank you for staying at W South Beach. Your feedback is appreciated.

10/10 Excellent

tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Service was amazing!!! Staff was beyond great. Same with our Punta D Minta stay
Stayed 3 nights in Feb 2024
Response from W South Beach Management on 6 Mar 2024
Thank you for choosing W South Beach! Your feedback about the staff service is appreciated. Please visit again soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and grounds located right on the beach. Rooms were stunning, pool and beach set up were both excellent. Restaurant and var options were great. Only negative was a gentleman at the front desk with a serious attitude who was very rude . He is the reason I gave the staff a lower score.
Stayed 3 nights in Feb 2024
Response from W South Beach Management on 6 Mar 2024
Thank you for choosing W South Beach. Your candid feedback is greatly appreciated. Please visit again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Rita Timoteo on 2 Mar 2024
Dear Kimberly, I hope you are well. Thank you for the great feedback! We hope to welcome you back.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The rooms are beautifully decorated. Mine had a nice view. Breakfast buffet is delicious. Enjoyed a massage at the spa. Comfiest beach loungers I have ever experienced. I would definitely return here.
Stayed 3 nights in Feb 2024
Response from Rachael, Director of Welcome on 28 Feb 2024
Thank you for staying at W South Beach! Your feedback is appreciated. I am so happy you enjoyed our amenities. Please visit us again soon!

4/10 Poor

Dominique

Liked: Cleanliness
Response from Rita Timoteo on 29 Feb 2024
Dear Dominique, We are sorry to hear that you did not have a good stay at our property. We will be more than happy to welcome you back and ensure we can turn around any issues that you might have experience at property. Kind Regards,

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! An absolutely amazing hotel. Thanks
Stayed 1 night in Feb 2024
Response from Rachael, Director of Welcome on 28 Feb 2024
Thank you for staying at W South Beach! Your feedback is appreciated. Please visit us again soon!

10/10 Excellent

Maria

Stayed 7 nights in Feb 2024
Response from Rita Timoteo on 20 Mar 2024
Dear Maria, Thank you so much for the feedback. We hope we can welcome you in the future!