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Reviews of Premium Tower Suites

3.5 out of 5
Premium Tower Suites
Avenida Espa¤a 948, Mendoza, Mendoza Province

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 6 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Samia

Liked: Cleanliness, staff & service, room comfort
Two good sized rooms with AC. Staff very helpfull.Maintenace required on bathroom fittings
Stayed 6 nights in Jan 2020
Response from Front desk Manager on 22 Jan 2020
Dear Guest, Thank you very much for your comments about your stay in Premium Tower Suites Mendoza. We are very happy that our hotel service lived up to your expectations. In relation to your comments on the maintenance, they will be sent to the person in charge of the sector. Thank you Best Regards Pablo Casetti

4/10 Poor

Andy, Buenos Aires

Business traveller, Travelled with partner
Disliked: Amenities
The building is not to old but there is no maintenance
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is presented well, comfortable, restaurant is amazing. Gym very outdated.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location Great breakfast Needs some upkeep Not the best use of space (large living room while the beds barely fit the room)
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, and great breakfast.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The reception staff were unable to arrange taxis for me, they simply just ignore your request. My taxi to the vineyards arrived 1 hour late. After 30 minutes wait in the lobby the lady who arranged this simply clocked off home leaving me there waiting. I raised this with the other receptionist who then had to book the tour for me! Because I was so delayed the second out of a 2 vineyard tour was closed by the time we got there. I had to argue with the taxi driver and say I’m not paying the price of a 2 vineyard tour to get him to detour to another vineyard, that fortunately opened the gates past closing time to let me in on a rushed tour. My taxi to the airport was a failure too. After waiting 20 minutes in the lobby I asked if it was still on the way. The receptionist said it ‘couldn’t find me so left’, which I struggle to believe. After he phoned one turned up in 5 minutes... I don’t understand what kind of customer service training you give your receptionists, it’s awful. Tourists in Mendoza want to visit the vineyards and get to the airport. How can such simple tasks fail so badly?!
Stayed 3 nights in Sep 2019

4/10 Poor

Luis, Santiago. Chile

Business traveller
Bathroom's lack of maintenance. They did not allow us a 12pm check out after several nights there
Stayed 1 night in Sep 2019

8/10 Good

josh, Florida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Private garage parking, very narrow spots but the security guards that are working are very nice and willing to pull your car in for you. Mendoza is a prominent Spanish only area but a few staff speak decent English. The gym was a bit outdated but they had a good variety of stuff. The rooms are nice and I’m sure a very nice for that area. We had the suite with 2 bedrooms. The big room had a queen which was composed of two beds out together which was very uncomfortable. They had blow dryer but no iron (no biggie). Amazing Mountain View’s from room and breakfast area. Overall I would stay there again along with other bigger brand hotels in the area.
Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaniness, gym available, parking for the car. Staff were helpful. This hotel is convenient, everything was acsisible to restaurants, stores, etc. Breakfast was varied and good.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020

4/10 Poor

Cecilia

Travelled with family
Disliked: Staff & service
Wir wurden regelrecht aus dem Hotel geschmissen, weil wir Touristen waren wegen dem Virus. Man wurde Sehr diskriminierend behandelt weil wir deutsche und chilenen sind. Und das mit 2 Kindern. Niewieder. Die Hygiene gerade bei öffentlichen Toilette wie oben im Restaurant war grauenvoll. Weder Papier in den Toiletten noch Seife für die Hände. Die Toilette voll mit Kot und Urin. OBWOHL wir auf deren Wunsch das Hotel verlassen sollten habe ich die Nacht nicht zurück erstattet bekommen.
Stayed 2 nights in Mar 2020

8/10 Good

Oswaldo, Guatemala

Travelled with family
Liked: Cleanliness
El servicio en general, recepción y restaurante puede mejorar
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Antonio César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
El telefono no fuciona. Los acensores son MUYYYYYYYYY lentos,
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación cerca del centro. Atención excelente.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito dos funcionários da recepção. Das camareiras tb.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Habiéndolo conocido previamente, al llegar uno nota un claro deterioro y falta de mantenimiento en sus instalaciones. Duchas con revestimientos partidos o despegados (habitación 302), unos de los baños estaba tapado, no evacuaba. Las 2 camas individuales no tenían cubre almohadas. Las alfombras de los pasillos en espacios comunes, sucias. Una lástima.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempres predispuestos ante cualquier duda o inquietud..
Stayed 7 nights in Jul 2019

8/10 Good

CARLA A C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo custo beneficio
hotel bem localizado, de fácil acesso, apartamento grande e espaçoso, boa limpeza, sem nada excepcional. Confortável. Tudo que solicitamos foi atendido. As vezes, os funcionários se mostraram secos e pouco gentis, mas educados.
Stayed 5 nights in Mar 2019

8/10 Good

JULIO

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Its perfect location, premises, service and the area at the terrace, from which you have a beautiful view of the city
Stayed 2 nights in May 2019

6/10 Okay

André Gustavo

Liked: Staff & service, room comfort
Localização. Tem potencial para ser bem melhor
Primeiramente, cumpre destacar que o Hotel é bem localizado, próximo aos principais pontos de interesse no centro. Distante, em média, de uma caminhada de 15 min no máximo. Staff da recepção muito atencioso. Em relação ao quarto, trata-se de um apartamento grande e confortável. A limpeza de um modo geral foi "ok", mas todo dia as camareiras retiravam o piso do banheiro e não colocavam outro no lugar, obrigando a ter que ligar na recepção e solicitar um limpo, pois é um item indispensável, considerando que não tem box no banheiro (banheira com cortina) e molha todo o chão. Uma coisa péssima é que a água quente do chuveiro é aquecida por "caldeira" e acaba em 10/15 minutos, demorando 40 minutos para ter água quente novamente. É impossível 3 pessoas tomarem banho na sequência (duas pessoas a segunda já vai ficar com água fria no final do banho). Café da manhã básico, honesto, sem variedade, porém gostoso. Não utilizei as demais instalações do hotel. Um ponto negativo, que especificamente ocorreu comigo, foi que tive um problema com a fechadura da porta do quarto e nos 5 dias que fiquei hospedado não consertaram e para acessar o quarto era necessário que um funcionário abrisse a porta com a chave mestra. Nada que nos atrapalhasse demasiadamente, considerando que ficávamos fora o dia inteiro e acessávamos o quarto umas duas vezes no dia, mas faltou um pouco de empenho para resolver o problema.
Stayed 4 nights in Apr 2019

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Premium Tower on 26 Mar 2019
Muchas gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conforto para família e amigos
Tudo muito bom. Acomodação com bastante espaço e pessoal atencioso. O prédio não é moderno, mas tudo funciona muito bem.
Stayed 2 nights in Mar 2019
Response from Premium Tower on 26 Mar 2019
Muchas gracias

8/10 Good

Gabriel F

Liked: Staff & service, room comfort
Bom hotel!
Hotel muito bem localizado e com uma excelente vista no restaurante, onde ocorre o café da manhã. Quartos muito grandes, em formao de flat, com cozinha, sala, banheiro e pequena varanda. De um modo geral está antigo e mal conservado. No nosso apartamento havia muito mau cheiro dos encanamentos, o que não foi resolvido durante a estadia. Os atendentes em sua grande maioria são simpáticos.
Stayed 4 nights in Mar 2019
Response from Premium Tower on 26 Mar 2019
Muchas gracias

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018
Response from Premium Tower Suites on 14 Feb 2019
Gracias por elegirnos

8/10 Good

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Eduardo

Ótima opção de hotel no centro de Mendoza
Hotel antigo, porém bem conservado. Possui uma área para café da manhã e janta com vista panorâmica que é maravilhosa. Hotel confortável e pessoas bem atenciosas. Infra estrutura de banheiros e quartos digna de um hotel 4 estrelas. Somente o estacionamento que é um apertado e demanda um pouco de atenção nas manobras. No restante o hotel é bem localizado e ótimo serviço. Café na manhã nota 10! Maravilhoso.
Stayed 3 nights in Sep 2018