Full-sized fridge, microwave, oven, stovetop
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Reviews of Rafaela Guest House

2.5 out of 5
Rafaela Guest House
Rafaela 35, Málaga, Malaga

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 5 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay.
Good communication, straight forward instructions to gain entry and spotlessly clean. I got the impression the owners cared about their visitors. Little extra touches like the helpful noticeboard and the cake left for anyone to eat were much appreciated . I would definitely stay again.
Stayed 1 night in Sep 2023
Response from Jorge on 18 Dec 2023
Thanks Thomas, of course we work every single day to offer all the best we can to our guests. Your comment is much appreciated.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
AWFUL service-do NOT stay! cannot use toilet
AWFUL service-do NOT stay! cannot use toilet AWFUL owner, asked to leave while I was in the toilet in the morning. I got a delayed flight so unfortunately got there late so did not realise checkout was 11am (there was NO sign in the motel of the checkout time! Not 11am, not 12pm). He was waiting outside the toilet to follow me into the room to pack-up immediately. Also, hallway was noisy late night and people talking loudly at 4am with echoes. Couple having sex next door-can hear loudly (they think they are the only ones in the motel!). Couples please get somewhere more PRIVATE - other guests can hear you! Cannot sleep.
Stayed 1 night in Sep 2023
Response from Jorge on 27 Sept 2023
Me gustaría expresar mi decepción con el comportamiento de este huésped que se hospedó en nuestra casa compartida, que no es un hostel. Esta persona llegó a las 21hs, según nuestro sistema de cámaras, y se quedó solo unas horas, pero fueron suficientes para demostrar su falta de respeto. Esta persona no respetó la hora de salida, que es a las 11am, y cuando fui a avisarle que debía desocupar la habitación para los próximos huéspedes, me respondió con gritos e insultos desde el baño. Intenté explicarle que estaba incumpliendo las normas de mi alojamiento, pero siguió gritando y queriendo imponer su voluntad. Ante esta situación, le pedí que se fuera de mi casa inmediatamente por su mala educación y su abuso de las instalaciones. Es una pena que haya personas así, que no saben convivir ni respetar a los demás. Afortunadamente son muy pocas y la mayoría de nuestros huéspedes son amables y cordiales

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very well maintained residence
I was very impressed by how nice the place was. The kitchen, common baths and living area/salon were all very nice. The place also had three pleasant outdoor seating areas for guests to enjoy. The kitchen was very well equipped. The residence is made up of five private rooms, with guests sharing the common areas. Four of the rooms shared two bathrooms, so at least one bathroom was always available to use. My room, the furthest from the street, faced a quiet internal courtyard. The room also had a steel rolldown window blind that kept out possible noise. I had a good sleep each night. The residence is some distance from the tourist sites. However the neighborhood was very pleasant, with restaurants within easy walking distance. There's also a large grocery a few blocks away. It was nice to actually stay in a local neighborhood, away from the hoards of tourists.
Stayed 3 nights in Nov 2021
Response from Jorge on 6 Nov 2021
Many thanks Michel, is really a pleasure to have a guest that spend time to explain to others how the way works.

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

min, 日本

Travelled with family
Liked: Amenities
Disliked: Staff & service
レセプションのオープン時間が12:00〜15:00は短すぎると思いました。勝手が分からない外国人には不安でたまりませんでした。 他に泊まっていたゲストさんに色々と教えてもらい、利用方法が分かりました。 キッチンとリビングはとても広いわけではないけど良かったと思います。
Stayed 1 night in Feb 2020
Response from Jorge on 20 Feb 2020
Thanks by your review

8/10 Good

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Jorge on 11 June 2019
Thanks Simon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Imødekommende, når jeg havde lejlighed til kontakt.
Stayed 1 night in Nov 2018

10/10 Excellent

José Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Jorge on 3 Nov 2018
Muchas gracias y esperamos que regreses. Hasta pronto

8/10 Good

Bjoern Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2018
Response from Jorge on 6 Oct 2018
Thanks Olaf to you and your wife, we've been glad to host you, unfortunately I couldn't meet you at your departure, hope would come again in the future. Kind regards, Jorge