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"Very helpful staff ,they help get there with directions and very knowledgeable to help out "

"The resort is amazing, we enjoyed Palomino Island and the main pools immensely. Overall we had an awesome trip, but it wasn’t without a few “not so great” moments. Check in wasn’t great, we had booked 2 queens and were placed in a King. The gentleman at the front desk was insistent I booked a king until I showed my email confirmation showing we booked 2 queens. He was very short with me and was not friendly. I’m also used to some directions to the room, he quickly brushed me off and told me to go find a bellhop. The funicular had broken down twice over two consecutive days and the timing with the last shuttle from Palomino island the water park closing created a very long wait time. Normally when both were running the wait wasn’t too bad at all. I highly recommend making dinner reservations before your arrival, especially if traveling during a busy time like spring break. I had made reservations, but saw numerous people trying to get a table and turned away. We also had attempted to call the concierge at various times and the calls were not answered. We had to go to the concierge desk for questions or help. Concierge desk was extremely helpful though in getting an earlier shuttle to the airport when our flight was canceled and we had to get on an earlier flight. All in all. Wonderful trip and experience for the most part. Be prepared to wait in lines. Highly recommend if you can tolerate some wait times."

"Overall, it was a good place to stay due to its great location. Our room's wiring was strange, and breakfast was chaotic. Needing a room key to access the outside patio to eat breakfast (not enough tables/room inside) is ridiculous and hard to do."

"I wanted to love this resort - who doesn't when on vacation? There were just too many little things that added up. First, know that the beach here is not recommended for swimming. Bad rip tides and currents mean that it's really a pool resort, not a beach resort, and they'll let you know this upon check-in. I really appreciate the staff letting us know the water is dangerous, 1000%, but I also wish I'd known this prior to arrival, as I am a beach person and expected a swimming beach at a resort that has Beach in it's name. The pools are very nice and we didn't have much trouble getting chairs near the pool. I will say that people do the annoying and selfish thing of reserving chairs with a towel hours before ever showing up at the pool (happened every day that we were there) and the hotel staff didn't do anything about this. I appreciate resorts that stop this behavior by just grabbing the stuff early so that others don't follow that behavior. The staff was really lovely, though. Always very helpful and attentive. They were truly the best part of the resort. The rooms need updating, the patios/balconys look like something from a cheap apartment complex. Corroded materials and cheap chairs - not resort like at all. There was not much to do at this resort, either. We tried to go play pickleball one day (there's a decent resort fee that you'll have to pay on check out) and they charged us $25/hour per person! So $100 for a court for an hour. When we return to PR it won't be here"

"Nicely decorated and clean. However we found the no closet in the room. Parking is limited unless you go across the street."

"Beautiful property with attentive staff. Easy and enjoyable for family travel."

"Towards the end my ac was not working in one room but 5 stars and i would book again "

"Amazing pools, room and food. Beautiful resort"

"The AC was the best of any we had in Puerto Rico - not too warm, not too cold. The neighborhood was not touristy but it was safe and services were available. The room was nice. The bed was comfy but the sofa bed was really hard. So close to the airport. Convenient. If we have an early flight we would stay again."