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"This hotel has now become a Premier Inn. We booked in March to stay at the Holiday Inn Express. We received an email from Premier Inn saying they would honour our booking. This was not quite the case and we are still waiting to hear from Premier Inn. Having paid in full through Expedia, was told at reception on booking in that we haven't paid so a credit card was presented and payment taken (again) from that. When we checked out, I had the email confirmation from Expedia which stated it had been...

"Lovely warm welcome and a great place to spend New Year’s Eve. This was our second trip to The Marine Troon and each time we have been really impressed by the team throughout the hotel, the rooms and the most impressive setting. It’s hard to believe you’re only 30mins or so from Glasgow "

"Elegant small hotel set in a beautiful castle setting with two 5 star restaurants on-site surrounded by beautiful gardens for strolling."

"Great hotel, lovely staff"

"First time at the western house hotel and was very impressed. First impressions are important and the member of staff at reception was welcoming and super efficient..she sorted out dinner for us and went over and above to ensure a great stay. Room was spacious and clean. Huge bathroom! Breakfast was amazing and fantastic value.. Would definitely recommend..."

"Stunning hotel, lovely food and very reasonably priced. Will definitely stay again."