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The Metropolitan Hotel

3.0 star property
Travelers savor regional cuisine at the hotel restaurant and challenge friends to billiards, with entertainment options waiting just beyond the front door.

Choose dates to view prices

The Metropolitan Hotel offers a lively setting where guests relax with a game of billiards or venture to nearby attractions. The on-site restaurant serves satisfying meals, while practical amenities include self parking and an ATM for added convenience.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Room service
The current price is AU$120
includes taxes & fees
15 Mar - 16 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment

1 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dining table
TV
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Private bathroom
Microwave
Electric kettle
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for 2 Bedroom Aparment

2 Bedroom Aparment

2 Bedroom Aparment

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dining table
TV
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
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About the area

City Centre, a neighbourhood in Mackay, is home to The Metropolitan Hotel. Artspace Mackay and Greenmount Homestead are cultural highlights, and some of the area's attractions include Ken Burgess Orchid House and Bluewater Lagoon. Looking to enjoy an event or a game while in town? See what's happening at Great Barrier Reef Arena or Mackay Basketball Stadium. Visit our Mackay travel guide
Map
17 Gordon Street, Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre
    15 min walk - 1.3 km
  • Jubilee Park
    15 min walk - 1.3 km
  • Bluewater Lagoon
    17 min walk - 1.4 km
  • Caneland Central
    17 min walk - 1.4 km
  • Harrup Park
    5 min drive - 2.2 km

Getting around

  • Mackay Station
    10 min drive
  • Mackay, QLD (MKY)
    8 min drive

Restaurants

  • McDonald's
    11 min walk
  • Mojos
    8 min walk
  • Zambrero
    7 min walk
  • Metropolitan Hotel
    1 min walk
  • Woodman's Axe
    7 min walk

About this property

The Metropolitan Hotel

Hotel located in City Centre
The Metropolitan Hotel provides amenities, such as a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • A billiards/pool table, a banquet hall and a vending machine
  • ATM/banking services
Room features
All guest rooms at The Metropolitan Hotel feature comforts, such as air conditioning, as well as
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with digital channels
  • Wardrobes/cupboards, fridges and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Metropolitan

Things to do

  • Billiards/pool table

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • ATM
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have any lifts

Property is also known as

Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay

Frequently asked questions

Is The Metropolitan Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Metropolitan Hotel?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at The Metropolitan Hotel on 15 Mar 2026 start from AU$120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Metropolitan Hotel?

Self-parking is free at this property.

What time is check-in at The Metropolitan Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at The Metropolitan Hotel?

Checkout is at 10 AM. Late checkout is available for a fee.

Where is The Metropolitan Hotel located?

Located in City Centre, this hotel is within a 15-minute walk of Artspace Mackay, Ken Burgess Orchid House and Mackay Enertainment and Convention Centre. Jubilee Park and Bluewater Lagoon are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Metropolitan Hotel Reviews

7.8

Good

7.6

Cleanliness

7.0

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 28 out of 107 reviews
Rating 8 - Good. 46 out of 107 reviews
Rating 6 - Okay. 23 out of 107 reviews
Rating 4 - Poor. 8 out of 107 reviews
Rating 2 - Terrible. 2 out of 107 reviews

Reviews

10/10 Excellent

Jonard

Liked: Cleanliness, amenities, property conditions & facilities
Property very nice and very accommodate staff.
Stayed 6 nights in Jun 2025

8/10 Good

Shakira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & friendly staff. Rooms were clean
Stayed 4 nights in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2025

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Heathers communication was great especially Friday being a public holiday, great instructions on how to get the key. Room great and clean, beds comfortable as well
Stayed 1 night in Apr 2025

10/10 Excellent

Jolenta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, completely renovated rooms. Fantastic hot showers. Crisp sheets. Great dining options downstairs in hotel. Close to everything in the city centre. Great price. Would return here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff great stay
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at a pub.
Stayed 1 night in May 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,convenient to shops
Stayed 2 nights in Nov 2024

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything but it was a bit noisy and it is understandable. Will be back
Stayed 3 nights in Mar 2025

6/10 Okay

Katharina

Liked: Cleanliness, staff & service
Nettes Personal. Keine Zimmerreinigung. Belüftung der Küche sehr laut.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Would be ideal for a smoker..

Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Staff were friendly. Close to facilities.

It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.

8/10 Good

Len, Brisbane

Liked: Cleanliness, staff & service, room comfort

Good country pub in the middle of Mackay.

It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities

Centre of town, excellent value..

As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..

4/10 Poor

george, cairns queensland

Disliked: Staff & service, property conditions & facilities

Service leaves a lot to be desired

Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served the purpose for the type of accommodation required

8/10 Good

Len, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location to Center of town, short walk t

I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.

8/10 Good

Axelle, Lisieux

Liked: Staff & service, property conditions & facilities, room comfort

Estada de una noche

Lugar correcto para passar una noche! Justo encima de una sala de juegos y de un bar. No ruidos molestos y jn equipo simpatico

8/10 Good

Alan & Mary, Glenden

Liked: Cleanliness, staff & service

Good position, great food.

We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Razoável e econômico.

O hotel é anexo a um bar/restaurante e uma espécie de Cassino, que por aqui eles chamam de 'Pokies' e tem vários caça-níqueis. O check-in é feito no bar, inclusive, demoramos a entender que o hotel era ali mesmo. Para nós foi satisfatório, localização central e tarifa econômica. O quarto tinha uma boa cama e um bom banheiro. TV a cabo, geladeira (frigobar) e microondas. Atendeu nossas expectativas. É bem razoável.

8/10 Good

Stu, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic room close to the CBD

Basic room that was good value for the money. Comfortable mattress, clean linen, spotless shower and vanity sink. Stayed a couple of days and the room was serviced every day. Easy check in through the bar area. You can check out early despite what other reviews indicate.

8/10 Good

Len

Liked: Cleanliness, staff & service, room comfort

Close to cbd and great meals.

A good old pub Accom with excellent meals and friendly staff. Very well priced overall.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Centrally located close to everything..

Excellent value, meals were tasty and inexpensive,clean and tidy and accessible to most facilities...i'll be back!

4/10 Poor

Illy, QLD

Disliked: Staff & service, property conditions & facilities, room comfort

You get what you pay for.

Very cheap accommodation, but it shows. Room was tidy enough, however stains on sheets/carpet. Most lights didn't work (including fire escape) and tv remote had no batteries. It's okay if you're just looking for somewhere to sleep.

8/10 Good

Mike, Townsville

Liked: Staff & service, room comfort

Quiet and friendly

Just passing through great service and very convenient location.