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Quest Mackay on Gordon

Photo gallery for Quest Mackay on Gordon

Featured image
Outdoor pool
Outdoor pool
42-inch flat-screen TV with digital channels, TV, DVD player
42-inch flat-screen TV with digital channels, TV, DVD player

Overview of Quest Mackay on Gordon

Quest Mackay on Gordon

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
27 Gordon Street, Mackay, QLD, 4740

Explore the area

  • Popular LocationQueens Park Orchid House5 min walk
  • Popular LocationBluewater Lagoon17 min walk
  • Popular LocationCaneland Central18 min walk
  • AirportMackay, QLD (MKY)8 min drive

Choose dates to view prices

About this area

Mackay

Located in Mackay, Quest Mackay on Gordon is near the beach. Artspace Mackay and Mackay Enertainment and Convention Centre are cultural highlights, and some of the area's popular attractions include Queens Park Orchid House and Bluewater Lagoon. Mackay Leisure Centre and Mackay Regional Botanic Gardens are also worth visiting.

What's nearby

  • Queens Park Orchid House - 5 min walk
  • Artspace Mackay - 8 min walk
  • Mackay Enertainment and Convention Centre - 11 min walk
  • Bluewater Lagoon - 17 min walk
  • Caneland Central - 18 min walk

Restaurants

  • Oscars Bar and Grill - 3 min walk
  • The Paddock & Brew Company - 5 min walk
  • Burp.eat.drink - 5 min walk
  • Cool Mango Salad Bar - 6 min walk
  • Woodman's Axe - 6 min walk

Getting around

  • Mackay Station - 7 min drive
  • Mackay, QLD (MKY) - 8 min drive

About this property

Quest Mackay on Gordon

4.5-star luxury hotel near Queens Park Orchid House
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub and a coffee shop/café are on-site. All 115 rooms provide conveniences such as fridges and microwaves, plus in-room free WiFi and flat-screen TVs with digital channels. Other amenities available to guests include balconies, DVD players and hobs.
Quest Mackay on Gordon offers 115 forms of air-conditioned accommodation with DVD players and a safe. Rooms open to balconies. 42-inch Flat-screen televisions come with digital channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 5.00 per day)
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: AUD 10-25 per person
  • 1 restaurant and 1 coffee shop
  • 1 bar/lounge
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Spa services
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • DVD player
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Microwave
  • Fridge
  • Hob
  • Toaster

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Laundry detergent
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 25
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 5.0 per day

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Self-parking fee: AUD 5.00 per day
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Mackay Gordon
Mackay Quest
Quest Gordon Apartment Mackay
Quest Mackay
Quest Mackay Gordon
Quest Mackay Gordon Apartment
Quest Gordon
Quest Mackay on Gordon Hotel
Quest Mackay on Gordon Mackay
Quest Mackay on Gordon Hotel Mackay

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 143 out of 216 reviews
5 - Excellent 66%
Rating 4 - Good. 52 out of 216 reviews
4 - Good 24%
Rating 3 - Okay. 14 out of 216 reviews
3 - Okay 6%
Rating 2 - Poor. 6 out of 216 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 216 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly check in service. Just needs new towels.
Stayed 1 night in Jul 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Reached to the quest at Gordon at 8:10pm and when I pressed the button for lifts, There was a homeless man in it. That was Scary. Then I went into the apt. bedroom and bathroom were reasonably clean however the lounge area and it’s couches had big marks on carpet and couches. I didn’t I even sit on them.
Stayed 1 night in Jun 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being close to town and all the local restaurants.
Stayed 4 nights in May 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021