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Oaks Mackay Rivermarque Hotel

Photo gallery for Oaks Mackay Rivermarque Hotel

Featured image
Beach
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Oaks Mackay Rivermarque Hotel

Oaks Mackay Rivermarque Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Sheets and towels washed at 60°C
55-63 River Street, Mackay, QLD, 4740

Explore the area

  • Popular LocationBluewater Lagoon3 min walk
  • Popular LocationCaneland Central4 min walk
  • Popular LocationQueens Park Orchid House18 min walk
  • AirportMackay, QLD (MKY)7 min drive

Choose dates to view prices

About this area

Mackay

Oaks Mackay Rivermarque Hotel is located in Mackay. Artspace Mackay and Mackay Enertainment and Convention Centre are cultural highlights, and some of the area's activities can be experienced at Mackay Leisure Centre and Mackay Marina Village & Shipyard. Bluewater Lagoon and Queens Park Orchid House are also worth visiting. Guests love the hotel's quiet location.

What's nearby

  • Bluewater Lagoon - 3 min walk
  • Caneland Central - 4 min walk
  • Artspace Mackay - 7 min walk
  • Jubilee Park - 9 min walk
  • Queens Park Orchid House - 18 min walk

Restaurants

  • Malaysia House - 4 min walk
  • Bing's Nomiya - 4 min walk
  • Ban-na - 4 min walk
  • Roshni - 5 min walk
  • Spice N Flavor - 5 min walk

Getting around

  • Mackay Station - 6 min drive
  • Mackay, QLD (MKY) - 7 min drive

About this property

Oaks Mackay Rivermarque Hotel

4-star hotel with fitness centre and coffee shop/café
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a spa tub are on-site. All 73 rooms offer free WiFi, room service and flat-screen TVs with cable channels. Hairdryers, showers and phones are among the other amenities that guests will find. Change of towels is available on request
Oaks Mackay Rivermarque Hotel offers 73 forms of air-conditioned accommodation with a hairdryer and free toiletries. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (AUD 5.00 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee weekdays 6:30 AM–8:30 AM: AUD 20-30 for adults and AUD 10-15 for children
  • 1 restaurant and 1 coffee shop
  • 1 bar/lounge
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Hot tub

Family friendly

  • Cots/infant beds (surcharge)
  • Outdoor pool

Conveniences

  • Lift

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Front desk (limited hours)
  • Tour/ticket assistance

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

More

  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express checkout

Special check-in instructions

The front desk is open daily from 6 AM - 10:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 49.0 per day.
Cots (infant beds) are available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 20 and AUD 30 for adults, and AUD 10 and AUD 15 for children (approximately)
  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Secured self-parking fee: AUD 5.00 per day
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Parking height restrictions apply

Property is also known as

Oaks Rivermarque
Oaks Rivermarque Aparthotel
Oaks Rivermarque Aparthotel Mackay
Oaks Rivermarque Mackay
Rivermarque
Oaks Rivermarque
Oaks Mackay Rivermarque
Oaks Rivermarque Mackay
Oaks Mackay Rivermarque Hotel Hotel
Oaks Mackay Rivermarque Hotel Mackay
Oaks Mackay Rivermarque Hotel Hotel Mackay

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 175 out of 405 reviews
5 - Excellent 43%
Rating 4 - Good. 134 out of 405 reviews
4 - Good 33%
Rating 3 - Okay. 54 out of 405 reviews
3 - Okay 13%
Rating 2 - Poor. 27 out of 405 reviews
2 - Poor 7%
Rating 1 - Terrible. 15 out of 405 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and modern.
Stayed 2 nights in Oct 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the fact you can walk to restaurants. I would prefer the bed not to be made with a doonah. I was too hot. We dont use aircon. Just a little thing.
Stayed 1 night in Aug 2021

2/5 Poor

Disliked: Staff & service
Never stay at Oaks in Mackay
We arrived only to be told that they didn't have our booking. Luckily I had printed out the confirmation and still they couldn't find it. After 20 frustrating minutes while the staff tried to figure things out, we were told that there had neem a major water leak and we were redirected to another Oaks apartment hotel. This one was not very clean. All in all, very disappointing
Stayed 1 night in Jul 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021