COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Lanai Riverside Apartments

Photo gallery for Lanai Riverside Apartments

Featured image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
1 bedroom, individually decorated, individually furnished

Overview of Lanai Riverside Apartments

Lanai Riverside Apartments

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Washer

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
20 River Street, Mackay, QLD, 4740

Explore the area

  • Popular LocationBluewater Lagoon2 min walk
  • Popular LocationCaneland Central3 min walk
  • Popular LocationQueens Park Orchid House19 min walk
  • AirportMackay, QLD (MKY)11 min drive

Choose dates to view prices

Apartment, 3 Bedrooms

5/5 guest room rating
  • 158 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

Apartment, 1 Bedroom

4.5/5 guest room rating
  • 97 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Studio Apartment

5/5 guest room rating
  • 110 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment, 2 Bedrooms

4/5 guest room rating
  • 120 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

About this area

Mackay

Located in Mackay, Lanai Riverside Apartments is connected to a shopping centre. Artspace Mackay and Mackay Enertainment and Convention Centre are cultural highlights, and some of the area's attractions include Bluewater Lagoon and Queens Park Orchid House. Mackay Leisure Centre and Mackay Regional Botanic Gardens are also worth visiting. Guests appreciate the property's central location.

What's nearby

  • Bluewater Lagoon - 2 min walk
  • Caneland Central - 3 min walk
  • Artspace Mackay - 9 min walk
  • Jubilee Park - 9 min walk
  • Queens Park Orchid House - 19 min walk

Getting around

  • Mackay Station - 7 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • Tropical Phoenix Garden — 1 min walk
  • Marque Bar & Grill — 1 min walk
  • Malaysia House - 4 min walk
  • Bing's Nomiya - 4 min walk
  • Ban-na - 5 min walk

About this property

Lanai Riverside Apartments

Luxury aparthotel connected to a shopping centre in Mackay with free parking
A restaurant, an outdoor pool and a fitness centre are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a conference centre and conference space. Each apartment provides a kitchen with a fridge, a hob, a microwave and a dishwasher. For a bit of entertainment, an LCD TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a living room. Housekeeping is available on request.
Lanai Riverside Apartments offers 36 forms of accommodation which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include complimentary toiletries and hairdryers.

This Mackay aparthotel provides complimentary wireless Internet access. 48-inch LCD televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
This information is provided by our partners.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas
  • Sauna

Internet

  • Free WiFi

Parking and transport

  • Free extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • Free off-site parking

Family friendly

  • Cots (infant beds): AUD 15.0 per night

Kitchen

  • Fridge (full size)
  • Hob
  • Microwave
  • Dishwasher
  • Toaster
  • Cleaning supplies
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • 1 restaurant
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Towels provided
  • Free toiletries
  • Hairdryer

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 48-inch LCD TV with digital service

Outdoor areas

  • Furnished balcony
  • Terrace
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference centre (172 square feet of space)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Housekeeping (on request)
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Luggage storage
  • Restaurant dining guide
  • Wedding services

Location highlights

  • Connected to a shopping centre
  • On the river
  • On the waterfront
  • Near the boardwalk
  • Near the airport
  • In the business district
  • In the shopping district
  • In the city centre

Things to do

  • Fitness centre

Safety features

  • Security system
  • Smoke detector

General

  • 36 rooms
  • 11 floors
  • 1 building
  • Built in 2009
  • Individually decorated

Where to eat

  • Tropical Phoenix Garden – Restaurant with a bar. Serves lunch and dinner daily.
  • Marque Bar & Grill – Serves breakfast, lunch and dinner daily.
  • Lets Do Greek – Restaurant with a bar. Serves lunch and dinner daily.

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 6:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 6:00 PM) and Saturday - Sunday (10:00 AM - 4:00 PM)
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 15.0 per night

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: AUD 50 (subject to availability)
  • Cleaning/housekeeping/linen fee: AUD 100 every 2 days, varies per unit size
  • Crib (infant bed) fee: AUD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Lanai Riverside Apartments Mackay
Lanai Riverside Apartments
Lanai Riverside Mackay
Lanai Riverside
Lanai Riverside Apartments Mackay
Lanai Riverside Apartments Aparthotel
Lanai Riverside Apartments Aparthotel Mackay

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 170 out of 293 reviews
5 - Excellent 58%
Rating 4 - Good. 85 out of 293 reviews
4 - Good 29%
Rating 3 - Okay. 23 out of 293 reviews
3 - Okay 8%
Rating 2 - Poor. 13 out of 293 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 293 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.5/5

Amenities

4.2/5

Property conditions & facilities

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately the room we were first allocated had only been superficially cleaned (toothpaste still on the vanity and furnishings smelt of vomit and body odour). The property swiftly moved us into another room, but unfortunately the fuse in the spa bath was blown and unable to be repaired during our stay. The heater in the pool was also broken, so there was no "heated pool" available during our stay either. Very disappointing for our once/year family holiday.
Stayed 3 nights in Jul 2021

4/5 Good

Stayed 2 nights in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with family
Clean and close to everything
Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was close to everything in town, it had a washing machine and dryer in the apartment which is really convenient.
Stayed 1 night in Apr 2021