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ibis Mackay

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Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of ibis Mackay

UNESCO Sustainable Property

ibis Mackay

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740

Explore the area

  • AirportMackay, QLD (MKY)1 min drive
  • Popular LocationHarrup Park5 min drive
  • Popular LocationFar Beach7 min drive
  • Popular LocationIllawong Beach9 min drive

Choose dates to view prices

About this area

Mackay

Located in Mackay, ibis Mackay is in an area with great airport proximity. The area's natural beauty can be seen at Floodway Conservation Area and Water Bird Habitat Conservation Area, while Mackay Enertainment and Convention Centre and Artspace Mackay are cultural highlights. Mackay Leisure Centre and Bluewater Lagoon are also worth visiting.
Map

What's nearby

  • Harrup Park - 5 min drive
  • Mackay Leisure Centre - 6 min drive
  • Far Beach - 7 min drive
  • Town Beach - 7 min drive
  • Illawong Beach - 9 min drive

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 1 min drive

Restaurants

  • TurBARlence — 1 min walk
  • Romeo & Juliet's Restaurant - 6 min drive
  • Galleons Restaurant - 6 min drive
  • Vella's Fish Bar - 7 min drive
  • Austral Hotel - 7 min drive

About this property

ibis Mackay

Eco-friendly Mackay hotel in South Mackay with free parking
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/café, a snack bar/deli and a 24-hour business centre are on-site. All 152 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, LED TVs come with cable channels, and guests can also appreciate conveniences like fridges and coffee makers.
Ibis Mackay offers 152 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: AUD 11-25 for adults and AUD 11-25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 11 and AUD 25 for adults, and AUD 11 and AUD 25 for children (approximately)
  • Late check-out fee: AUD 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 154 out of 286 reviews
5 - Excellent 54%
Rating 4 - Good. 115 out of 286 reviews
4 - Good 40%
Rating 3 - Okay. 10 out of 286 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 286 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 286 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities
Write a review

2/5 Poor

Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable and amazing food. A very nice stay
Stayed 1 night in Jun 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient - next to the airport, but not noisy. Good facilities (gym, parking). Good $$. Would stay again.
Stayed 1 night in May 2021

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Good airport hotel in Mackay
Hotel room was clean and check in and check out staff were friendly. Had dinner at the bar/restaurant which was delicious. Bar/ restaurant stayed open late to serve recently arrived passengers from late flights. Only downside was being woken when cleaners came into our room at 7am and turned the light on - even though we had the do not disturb sign on the door and had obviously not checked out. They then proceeded to have a loud conversation outside our room.
Stayed 1 night in May 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021