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ibis Mackay

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Primary image
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of ibis Mackay

UNESCO Sustainable Travel Pledge

ibis Mackay

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740

Explore the area

  • AirportMackay, QLD (MKY)1 min drive
  • Popular LocationHarrup Park5 min drive
  • Popular LocationFar Beach7 min drive
  • Popular LocationIllawong Beach9 min drive

Choose dates to view prices

About this area

Mackay

Ibis Mackay is located in South Mackay, a neighbourhood in Mackay with great airport proximity. The area's natural beauty can be seen at Water Bird Habitat Conservation Area and Bakers Creek Conservation Park, while Mackay Enertainment and Convention Centre and Artspace Mackay are cultural highlights. Mackay Leisure Centre and Bluewater Lagoon are also worth visiting.
Visit our Mackay travel guideOpens in a new window
Map

What's nearby

  • Harrup Park - 5 min drive
  • Mackay Leisure Centre - 6 min drive
  • Far Beach - 7 min drive
  • Illawong Beach - 9 min drive
  • Town Beach - 10 min drive

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 1 min drive

Restaurants

  • Romeo & Juliet's Restaurant - 6 min drive
  • Vella's Fish Bar - 7 min drive
  • Ban-na - 7 min drive
  • Woodman's Axe - 7 min drive
  • Zambrero - 7 min drive

About this property

ibis Mackay

Eco-friendly Mackay hotel in South Mackay with free parking
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site.
Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: AUD 11-25 for adults and AUD 11-25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • TurBARlence

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

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South Mackay
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Guest rating 4+
Guest rating 4+
Family-friendly
Family-friendly
Hotel
Hotel
4 star
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Washer and dryer
Washer and dryer

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Breakfast fee: between AUD 11 and AUD 25 for adults, and AUD 11 and AUD 25 for children (approximately)
  • Late check-out fee: AUD 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 189 out of 346 reviews
5 - Excellent 55%
Rating 4 - Good. 129 out of 346 reviews
4 - Good 37%
Rating 3 - Okay. 15 out of 346 reviews
3 - Okay 4%
Rating 2 - Poor. 9 out of 346 reviews
2 - Poor 3%
Rating 1 - Terrible. 4 out of 346 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, easy access to airport and great meals: room service or restaurant downstairs.
Stayed 1 night in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy and clean
Stayed 1 night in Jun 2022

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service
Rooms very small and hotel hard to find
Stayed 1 night in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secure. Service friendly and helpful. Food quality was excellent
Stayed 1 night in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young lady at front desk was a delight. Very impressed with her customer service
Stayed 1 night in May 2022