Dolphin Heads Resort

Photo gallery for Dolphin Heads Resort

Primary image
On the beach, white sand, beach volleyball
On the beach, white sand, beach volleyball
On the beach, white sand, beach volleyball
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Overview of Dolphin Heads Resort

Dolphin Heads Resort

3.5 star property

3.7/5 Good

Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing
Map
6 Beach Road, Dolphin Heads, QLD, 4740

Explore the area

  • Popular LocationEimeo Beach4 min walk
  • Popular LocationBucasia Beach3 min drive
  • Popular LocationHibiscus Shopping Centre7 min drive
  • AirportMackay, QLD (MKY)27 min drive

Choose dates to view prices

About this area

Mackay

Located on the beach, Dolphin Heads Resort is in Dolphin Heads, a neighbourhood in Mackay. Bluewater Lagoon and Queens Park Orchid House are local attractions and those in the mood for shopping can visit Northern Beaches Central Shopping Centre and Hibiscus Shopping Centre. Mackay Regional Botanic Gardens and Mackay Leisure Centre are also worth visiting. Make sure you don't miss outdoor adventures like horse riding, ecotours and rock climbing, or hop on a bike for hire nearby and take a self-guided tour around Mackay.

What's nearby

  • Eimeo Beach - 4 min walk
  • Blacks Beach Park - 16 min walk
  • Bucasia Beach - 3 min drive
  • Northern Beaches Central Shopping Centre - 6 min drive
  • Hibiscus Shopping Centre - 7 min drive

Getting around

  • Mackay Station - 21 min drive
  • Mackay, QLD (MKY) - 27 min drive

Restaurants

  • Blacks Beach Tavern - 3 min drive
  • Woodman's Axe Espresso - 6 min drive
  • Saffron Lounge - 6 min drive
  • Pizza Capers - 6 min drive
  • Northern Beaches Bowls Club - 6 min drive

About this property

Dolphin Heads Resort

Beachside hotel to enjoy 2 outdoor swimming pools and a white sand beach
At Dolphin Heads Resort, relax by one of the 2 outdoor swimming pools or spend the day at the beach where you can enjoy volleyball. Housekeeping is available on request.
Dolphin Heads Resort offers 50 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and complimentary bottles of water. Rooms open to patios. Each accommodation is individually furnished and decorated. Fridges, microwaves and coffee/tea makers are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. Flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee weekends 9:00 AM–11:30 AM: AUD 5-22 for adults and AUD 5-12 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Salt Restaurant/Bar

Things to do

  • 2 outdoor pools
  • Access to nearby health club
  • Beach volleyball
  • Children's pool
  • Private picnics
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Cots/infant beds (surcharge)
  • DVD player
  • Laundry facilities
  • Microwave
  • Pool gate
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • No lifts

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space (1076 square feet)
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave
  • Fridge

Outdoor space

  • Patio

More

  • Access via exterior corridors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Guests will receive lockbox information
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night.
Cots (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Optional extras

  • Breakfast fee: between AUD 5 and AUD 22 for adults, and AUD 5 and AUD 12 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Dolphin Heads Resort
Dolphin Heads Resort Hotel
Dolphin Heads Resort Dolphin Heads
Dolphin Heads Resort Hotel Dolphin Heads

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 82 out of 354 reviews
5 - Excellent 23%
Rating 4 - Good. 147 out of 354 reviews
4 - Good 42%
Rating 3 - Okay. 78 out of 354 reviews
3 - Okay 22%
Rating 2 - Poor. 37 out of 354 reviews
2 - Poor 10%
Rating 1 - Terrible. 10 out of 354 reviews
1 - Terrible 3%

3.4/5

Cleanliness

3.7/5

Staff & service

3.4/5

Amenities

3.3/5

Property conditions & facilities

3.3/5

Eco-friendliness

3/5 Okay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean views that’s all
Stayed 2 nights in Aug 2022

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at Dolphin Heads and largely the staff were lovely and friendly until the final morning of our stay when we attempted to get breakfast as it was Mother’s Day they were fully booked so we asked if we could get breakfast to take back to our rooms and we’re also told no and when asked what our breakfast option was as resort guests was told ‘go to McDonalds’ this was by the Manager of the restaurant. We were staying at the resort for a wedding and no one had a car having come from interstate and staying at the resort so we didn’t need one. On discussing with the resort manager she was so lovely and arranged a table for us with the restaurant. The rest of our time had been so great this was just unfortunate that the restaurant manager and the male staff member managing the bookings had limited people skills or problem solving skills.
Stayed 2 nights in May 2022

5/5 Excellent

Stayed 1 night in Apr 2022

4/5 Good

Stayed 1 night in Mar 2022

1/5 Terrible

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Paid for room. Checked in. We didn’t have any food or water with us and when my 20 week pregnant wife went to the bar to grab a drink of water she was turned away very abruptly and very rudely because she didn’t have her vaccination status. So we packed up and left the premises. We’ve been staying at dolphin head for years and will never ever return because of this one incidence not will I recommend this venue from now on.
Stayed 1 night in Dec 2021