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Reviews of The Urban Hotel Lusaka

3 out of 5
The Urban Hotel Lusaka
35 Lake Rd, Lusaka, Lusaka Province

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 13 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

DETRIC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average.. Room a bit small stayed in double room.. perfect for 1 person to sleep and go..
Stayed 1 night in Mar 2024

10/10 Excellent

Penney

Liked: Cleanliness, staff & service, property conditions & facilities
It is a newer hotel. Felt safe. They have a bank and 🏧 on the second floor with a guard.
Stayed 1 night in Feb 2024
Response from CC on 9 Mar 2024
Thank you for your feedback and great to know you felt safe with your stay with us. We are hoping to host you on your next visit.

8/10 Good

Bazak

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location
Stayed 2 nights in Jan 2024
Response from CC on 19 Jan 2024
Dear Bazak , thank you for your valued feedback. We appericate and look forward to welcoming you again

6/10 Okay

Samuel Andreas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sitembile on 14 Jan 2024
Dear Samuel Andreas,Thank you for your feedback!RegardsSitembile KayumbaOperations Manager

8/10 Good

Chilu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sitembile on 14 Jan 2024
Dear Chilu,Thank you!RegardsSitembile KayumbaOperations Manager

8/10 Good

Chewe

Business traveller
Liked: Cleanliness, staff & service
Beautiful place. Wonderful ambiance. Great hospitality
Stayed 1 night in Jan 2024
Response from Sitembile on 14 Jan 2024
Dear Chewe,The Urban Hotel Lusaka understands how important it is to create beautiful atmospheres for our guests. Thank you for your support. We look forward to hosting you again soon.RegardsSitembile KayumbaOperations Manager

10/10 Excellent

sylvester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in Dec 2023
Response from Sitembile on 14 Jan 2024
Dear Sylvester,Thank you for your time.RegardsSitembile KayumbaOperations Manager

2/10 Terrible

Emery

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sitembile on 27 Dec 2023
Dear Emery,Your scores are important to us as they help us grow.We would appreciate it if you could contact us on 076 0 900500 to give us more details regarding your stay with us.Thank you for your time.RegardsSitembile KayumbaOperations Manager

8/10 Good

Berry, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
The members of staff are friendly and respectful. The facility is clean and cosy
Stayed 1 night in Nov 2023
Response from Sitembile on 14 Jan 2024
Dear Berry,Thank you for your feedback.The Urban Hotel Lusaka endeavors to offer great experiences hence we are delighted to receive your encouraging words.Thank you!RegardsSitembile KayumbaOperations Manager.

10/10 Excellent

Chip

Highly Recommend
Fantastic hotel conveniently located at Crossroads. Room was great and the included breakfast buffet is top notch.
Stayed 2 nights in Nov 2023

8/10 Good

Odd Eirik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service!
Stayed 1 night in Nov 2023

10/10 Excellent

Clement

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Chewe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Refreshing. It's my third time staying here. My first two times, I had challenges checking in because I used Expedia and seemed like reservation wouldn't show on their system. This time around it was smooth sailing. Staff were available and very helpful. Ambiance was amazing and I got real value for my money. I enjoyed the stay!
Stayed 2 nights in Oct 2023
Response from Sitembile on 27 Dec 2023
Dear Chewe,Thank you for your support and choosing The Urban Hotel Lusaka as a destination for your stay.Compliments of the season.Have a prosperous 2024.RegardsSitembile KayumbaOperations Manager

8/10 Good

Chewe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually face challenges checking in when I book via Expedia. But i was gladly and smoothly checked in this time around. Without any hustle Food was great, room was clean, shower was powerful. I enjoyed my stay
Stayed 2 nights in Aug 2023
Response from Sitembile on 27 Dec 2023
Dear Chewe,We are so delighted that you took the time to give us your feedback.The Front Office team were pleased to know that your check in experience was smooth.Thank you again for the encouraging words.Compliments of the season.RegardsSitembile KayumbaOperations Manager

2/10 Terrible

Tumisang

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing
Arrived at 14:10 and my room was not ready due to a few late check-outs. Room was arranged quickly but only had 1 towel and 2 pillows. Wifi was on and off but no communication was made. At some point wifi, TV and phone were not working. Room has no booklet to show important numbers, had to go to reception every time I needed something. Wanted to order room service but was told to go to restaurant to order then ask them to bring it to my room- room service means being serviced from room. At 6:30 on Tuesday morning, 4th July there was a false smoke alarm, went downstairs only to realise it was a mistake, no communication nor apology. Ordered the fillet at the restaurant and it was extremely salty; also took forever to arrive. I think the hotel is just a pretty face and doesn’t deliver on the basics.
Stayed 3 nights in Jun 2023
Response from Sitembile on 5 July 2023
Dear Mr. Tumisang,Thank you for taking the time out of your busy schedule to give us feedback regarding your stay. Your feedback is an essential part of our growth.Please accept our apologies for the inconsistent service you received during your stay.Our welcome letter offers essential number for the hotel. The false fire alarm did not come from the hotel but the bank close to the hotel and a power cut that affected our communication system was rectified after a hour we acknowledge that our team should have given clear communication regarding this. Extra pillows are offered to our guests upon request. Once again my team and I apologise for the inconvenience caused and would like to assure you that your concerns will be addressed. Our team will also contact you directly.Kind regardsSitembile KayumbaOperations Manager

10/10 Excellent

Janvier

Liked: Cleanliness, property conditions & facilities
The property would do better by having a gym
Stayed 1 night in Jun 2023
Response from MMM on 7 June 2023
Thank you for your response. We are planning to put up one in due course.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Apr 2023
Response from MMM on 24 May 2023
Thank you for your feedback.

8/10 Good

Berry, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from MMM on 8 May 2023
Thank you for your feedback. We appreciate it.

8/10 Good

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 9 nights in Mar 2023
Response from MMM on 30 Mar 2023
Dear Sydney, Thank you for your review - we hope to have you stay with us again.

10/10 Excellent

Gilbert, Lusaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming Staff, Neat clean rooms,Nice Breakfast, Good Location.
Stayed 1 night in Feb 2023
Response from MMM on 6 Feb 2023
Thank you so much for staying with us. We appreciate your feedback. We hope you visit us again soon.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the restaurant, my room, tye amenities are top notch! Fabulous experience
Response from MMM on 6 Feb 2023
Thank you so much for your review. We hope you visit us sometime soon in the future, we are happy that you had a fabulous service.

10/10 Excellent

Tobias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was recently built making it clean
Response from Sitembile on 23 Dec 2022
Dear Tobias,We appreciate your feedback.Please be rest assured we will ensure the hotel standards are consistent.Thank you for staying with us and we look forward to hosting you again soon.Best regardsSitembileSitembile KayumbaOperations Manager

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great location for me as it is close to work. Very comfortable room and lobby. I had à la carte dinner at the restaurant and really enjoyed the food. Hallway can be a bit noisy (no carpet to absorb the noises).and breakfast buffet (normally opened at 6:30am) wasn't fully displayed until almost 7am.
Stayed 1 night in Nov 2022
Response from MMM on 13 Nov 2022
Thank you so much for your feedback. We highly appreciate it.

8/10 Good

Chewe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from MMM on 13 Nov 2022
Thank you for your review

10/10 Excellent

Yuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 4 nights in Feb 2024
Response from CC on 9 Mar 2024
Dear Yuma thank you for your feedback. We hope to host you soon.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Gøril Elisabeth

Stayed 1 night in Feb 2023
Response from MMM on 30 Mar 2023
Dear Elisabeth, Thank you for your feedback - we hope to have you stay with us again soon.