Luxury Hotels & Resorts in Lucerne from AU$88

"The room was clean and comfortable. The front desk staff was lovely. It was nice that the breakfast had some hot items (scrambled eggs, sausage)."

"Excellent throughout"

" We have stay at this property a couple of times with no problems. However not this stay. This time we got our room as we specifically asked the clerk at the front desk about getting a room close to the hot tub. So she did give us a room on the first floor close to the hot tub. Well we got into the room and that is the LOWEST bed I have ever sleep in. I told my husband it’s pretty sad when your couch is higher than the bed. Well we went down to the hot tub and we were the only ones there. My husband turn on the jets and I stepped in and told my husband if I say it’s luke warm that would be really hot. It was the coldest HOT tub I have ever been in. My husband went back to the room and I went to the front desk. I got there and mentioned it to the front desk clerk (that we checked in with) and told her about the cold hot tub and she said”it’s a work in progress” then I ask if all the beds are as low as the one in our room. She explained no it doesn’t have a box spring, the one that was there got ruined and they never replaced it and I don’t know why they keep renting it out” she did change us rooms. I just find it amazing that when we told her we want a room close to the hot tub she could have said the hot tub isn’t working and knowing the room did have a box spring she still put us in that room. Like I said previous stays have been fine but not this time and we have two more trips to Ft Collins CO for medical reason and rethinking our future stay at Courtyard by Marriott."

"Breakfast was great"

"bathroom sink was cracked and plunger was disconnected. Smoke alarm battery died in middle of night."

"The first time I stayed here everything went well. Nothing to complain about. Now the second time I tried to stay at this hotel. I booked on hotels dot com like I always do. When I arrived at the hotel I was told I could not check in. The young person at the front desk told me I had to wait until the morning shift to arrive (which wasn’t for another couple hours) because morning shift was the one who “dealt with these kind of things” well seeings as all I wanted to do was check in early basically because I had reserved the room on my way to Colorado but it was after midnight when I reserved it. I asked about early check in fee and was met with no clean rooms as the response. Well it was wee hours of the morning. No where to go and I didn’t feel like sleeping in my vehicle so I went down the road to another hotel and was able to pay an early check in fee and get a room. Couldn’t get a refund even though I made multiple attempts to contact the hotel through hotels dot com message thing where they connected me to the hotel. So I was out the $90 some dollars I had paid to this hotel. Over the next few months I’ll be traveling back & forth to Ft Collins. However I won’t be staying at this hotel again."

"Not much for breakfast. "

"The definition of a sketchy hotel. Old, dirty and unsafe. Car alarms going off ALL night. Lots of unhoused individuals with erratic behavior. Believe the other bad reviews and don’t do it."