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"Nice place"

"From the day we arrived they failed to provide us with basic comforts like sheets, towels and soap. The next day our shower door malfunctioned and we had to request a fix. We realize the second day that the TV didn’t operate properly and had no capabilities for streaming services. The maintenance man told his it had been previously reported as broken but the manager didn’t care. The A/C would not stay on. The next day the power went out. They gave us a credit for the restaurant but when we tried to use it, we were told they had closed early. Too slow to keep open that evening. The next day the ice machines were all out of ice. When we complained about all the problem they just said, oh sorry? Horrible customer service. "

"Family and I make this our go to for visiting Santa Cruz."

"This is always a great stay!"

"Check in was easy. Room was clean and quiet"

"We had a great stay at Paradox."

"The rooms were very spacious, clean and great location! I am a hotel snob and this is a hotel I would definitely recommend and stay at again and again "

"Easy access from the freeway and very quiet with private parking."

"Quite, warm customer service, and great breakfast"