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"Kept up most of the night with the room across me slamming their doors and constantly knocking what seemed every 5 minutes, I heard other people complaining about it to them and when I had enough I called reception to ask for another room, they had none with a double bed and said they would talk to the room making the noises in 5 minutes. About an hour had gone by before someone from reception knocked on their door and said multiple rooms have complained about the noise, after he went back to reception, the noise carried on. "

"I got given a room key for a room that was already taken. Opened the door and there was someone’s belongings all over the bed. I was on edge once I got given a new room thinking the same thing would happen to me. I was not told to pay for parking after entering my reg plate in on the system last night when arriving, then when I left in the morning I asked again about it and they said ‘no they obviously just forgot to charge you, you should be ok’’ so if I hadn’t have checked this morning with the parking company, I would have got a fine. Awful awful customer service. "

"Very good"

"Manager needs to be changed."

"We visited the Chilworth Manor Hotel for our mini moon after we got married. The receptionist was very rude and abrupt when we arrived to pay before our wedding (before we got married) and made us feel unwelcome from the get go. We had booked an executive room which isn’t the cheapest room in the property and we were placed in a dark and dingy room with dark patches and holes on the netted curtain (room 6) clearly not the mini moon we expected however as we arrived at 1 am we were unable to switch rooms. Sadly we will not be staying again and has left a very sour taste after what was the best days of our lives. "

"The room was clean apart from some mould in the corner of the bath which was a bit unsightly, also the furniture was quite tatty and in need of replacing or even just given a coat or two of paint. Considering the price I paid and the fact that I was only there for 1 night it wasn't an issue but thought it was very strange that the wardrobe had 2 security boxes but no hanging rail or hangers!!"

"Receptionist on arrival was very friendly & helpful. The room was just what was needed, clean with a large comfortable bed. Bathroom had a large walk in shower. Hotel was very quiet at night & we slept well. We didn’t use the bar or restaurant so can’t comment. Excellent location & the car parking was very useful. A pleasant stay & would return. "

"Front desk person was very friendly, informative and helpful. However, when we arrived at the pool it was unfortunately very unclean with brown scum around the water level line, someone had even scrawled in writing in the oily residue. Horrible smell around the poolside and the water so murky you couldn't see to the bottom. Room was OK, bed comfortable enough. We didn't book for dinner and got turned away, which was disappointing. Breakfast OK. "

"Staff at check in were great. Car park was very full because there's a public gym at the hotel. Hotel rooms are weird - there's only a window in the bathroom. No fresh air available in the actual hotel room. Air con system is rubbish. Room was dusty throughout. Terrible night's sleep because there was a thumping noise coming from above my room - it sounded as if we were directly under the gym and there was always someone throwing weights at all hours. Not a good experience. "