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"Came back to my room on the Wed evening, to find feces sitting in the toilet, and the room smelling. I flushed it down, reported to reception, who just said, Yes, we have a plumbing problem. No offer of changing rooms etc. Next morning, woke up to stinking room, and more feces in the toilet. Checked out a day early because of this, advised reception, who simply said, OK. "

"Really lovely hotel. Staff were super helpful, spa was great and breakfast was delicious. "

"Quick stop-off, but it was a nicer room with resort like amenities."

"Breakfast was plentiful and good quality. Staff are fabulous at this hotel and I keep coming back. Disappointing at the change in dinner menu. If you don't like Indian food you'll need to eat out "

"Great breakfast. Amazing building"

"Hotel clean and tidy.Location perfect for exploring Salisbury, staff very friendly, breakfast very good and restaurant food reasonably priced, fresh and tasty. Hotel looking a bit tired and in need of some love and attention regarding decor, some carpets, etc. Lovely to sit outside on the river bank with a drink in hand or if the weather not favourable in the restaurant looking out "

"I had a very large quiet room at the side of the building on the first floor. Number 9. The bed was wonderful , comfortable with good pillows. The building itself is an historical gem. The furnishings and renovated bathroom are top notch. Breakfast was included, There could be a bit more choice but adequate. Location for the Cathedral opposite couldn’t be more perfect. A great team at The Chapter house. Thank you . "

"Room was small but clean. Most staff were friendly and helpful. Breakfast was fine."

"Really enjoyable stay. I didn't realise they had no restuarant for the evening, however they do offer a shuttle service in to the town centre which will drop & collect you at a time that suits you"