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"The main hotel is characterful and pleasant. I found my room in one of the newer blocks to be noisy, more so when a table tennis table was erected under my window. The spa was disappointing, particularly when compared to a MacDonald Spa I am a previous member of. The pool and steam room are shedding tiles in large patches, some lying loose in the bottom of the pool. The Spa had no hot water for showering which rather spoiled my spa day. All staff were pleasant and helpful."

"Booked late in the day as Wife needed to be at QE Hospital for 7am. Easy walk from university station, though not well signed, even when you are standing outside it. Receptionist was nice, smiley and efficient. Room was basic but comfortable. Bed was great. Shower was great. Only there one night but on that night the hotel seemed very peaceful. Just a gentle buzz in the public areas. Restaurant wasn't so good. They forgot my drink, gave the wife a dirty glass, some of the food was nice some was diabolical. Chicken schnitzel, I’m looking at you. Overall very good.would stay again."

"Lovely venue 1st time staying and will definitely be back"

"Clean room very convenient for NEC"

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"Really good standard of cleanliness, cosy and very quiet room but the outstanding feature was how lovely,helpful and friendly the staff were. Close to New street railway station and Bullring for shopping. I would certainly recommend it"

"The hotel is old and tired. The directional signage is confusing. Dinner is an awful buffet reminiscent of 70s school dinners. I was advised to not have breakfast. Staff roll their eyes, or, if you enquire about a vegetarian option, quiz you on if you really are a vegetarian. If you aren't, then they tell you the veggie option should have been preordered! They do not check their messages either so if you do message the hotel, no action will be taken."

"Amazing spacious room"

"The perfect stay the night before a flight from BHX, although its super close too to NEC and resorts world. Rooms are clean and if you ask they can try to get you room with a runway view. Fully reccomend if you want to take the stress out of flying as you can wake up, cross the rosd and you are in the temrinal. Staff are pleasant and their are good options for both the bar menu and room servicwe."