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"Really pleasant stay. Clean, helpful staff and great location "

"The exterior, lobby and restaurant are clean and welcoming. That ends when you step off the elevator. The halls are dark, dirty with torn soiled carpet, and desperately need renovation. The room is dirty, depressing, dark and old. The bed was extremely uncomfortable. Clearly a mattress from 10-15 years ago. Linen was clean. The bathroom has not been touched in decades. Black mold on tiles in the tub/ shower. Shower curtain very dirty along the bottom. There are few electrical outlets. We had to move furniture to access one outlet to charge our phones. The ironing board is rusty and the pad soiled. We used the laundry room. At 9 pm we were drying our clothes and the “night manager” came and insisted we remove our wet clothes from the dryer so he could lock the door. We asked for 20-30 minutes and he refused. Told us to take the wet clothes to our room and come back at 9 am to dry them! We were delayed leaving in the morning so we could dry our clothes. Certainly, trying to accommodate guests using common sense is not part of the hotel policy. We would not stay here again. "

"Great location close to cataract gorge with on site parking."

"We had a family weekend stay for our first trip to Tassie. I really liked how quirky this accommodation looked and it didnt disappoint. Old brick building, beautiful beams, gorgeous door in keeping with its older style. We were in the section by reception and noise was not an issue (I'd been a little concerned by some other reviews). There's a bend in the road that some boy-racers seem to like flying along, but we didn't notice any excessive noise. Bathroom a decent size, clean, daily housekeeping. About 15min walk to the marina and the main part of town, so well located. Walking distance to catarct gorge. Easy parking on site. Definitely go to the Penny Royal Adventure area onsite. We had a great time rock climbing, doing the rope bridges and zip lining. Would return if we ever go back to Launceston."

"Quiet and close to CBD and dining options"

"Clean room, helpful staff. Very comfortable stay!"

"Very clean apartment, everything we needed was there. Comfortable bed. Kind and helpful front desk staff. "

"Location, staff and cleanliness "

"Overall, the new extension building housing the 4th floor rooms is a good place for business travel. The staffs are super helpful and friendly. Close to city, CBD area and main arterial roads. The rooms are tidy and since it is rather new comparing to the old wing, not much of smell or dampness, apart from some left over aroma from room service delivery in the elevator and hallway. The room number 405 which I stayed during the weekdays might be left for external bookings like expedia as it placed at the end of corridor right next to utility room and aircon machine housing unit which generates a contant noice 24-7 which seeps inside the room. Not sure who was the engineer who passed the unit as he might not know that accepted night time db level is 45. They need serious sound proofing and sound insulation in that room. "