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Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe

Guest reviews

4.4/5 Excellent
591 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Map

Explore the area

Popular LocationNatural History Museum3 min walk
Popular LocationVictoria and Albert Museum4 min walk
Popular LocationImperial College London6 min walk
AirportLondon (LHR-Heathrow)30 min drive

Choose dates to view prices

  • Superior Double Room

    Room amenities

    • 22 sq m
    • Sleeps 2
    More detailsSuperior Double Room
  • Deluxe Double Room

    Room amenities

    • 23 sq m
    • Sleeps 2
    More detailsDeluxe Double Room
  • Deluxe Triple Room

    Room amenities

    • 23 sq m
    • Sleeps 3
    More detailsDeluxe Triple Room
  • Executive Double Room

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsExecutive Double Room
  • Junior Suite

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 2
    More detailsJunior Suite
  • King Suite

    Room amenities

    • 102 sq m
    • Sleeps 3
    More detailsKing Suite
  • The Mews Suite

    Room amenities

    • 57 sq m
    • City view
    • Sleeps 3
    More detailsThe Mews Suite

About this area

London

Located in London's London City Centre neighbourhood, The Pelham London - Starhotels Collezione is in the historical district and near the airport. Victoria and Albert Museum and Natural History Museum are cultural highlights, and travellers looking to shop may want to visit Harrods. Consider Piccadilly Theatre for a night out, and don't miss London Eye if you're travelling with kids. Our guests appreciate the hotel's convenience for public transport: South Kensington Underground Station is just steps away and Gloucester Road Underground Station is 9 minutes by foot.

Map
Popular Location

What's nearby

  • Natural History Museum - 3 min walk
  • Victoria and Albert Museum - 4 min walk
  • Imperial College London - 6 min walk
  • Royal Albert Hall - 11 min walk
  • Harrods - 12 min walk

Getting around

  • South Kensington Underground Station - 1 min walk
  • Kensington (Olympia) Station - 4 min drive
  • London (LHR-Heathrow) - 30 min drive

Restaurants

  • La Trattoria — 1 min walk

About this property

The Pelham London - Starhotels Collezione

Family-friendly London hotel in London City Centre, walk to Natural History Museum
A restaurant, 2 bars/lounges and a 24-hour fitness centre are available at this smoke-free hotel. Other amenities include a coffee shop/café, 24-hour room service and a business centre. All 52 soundproofed rooms feature free WiFi and 24-hour room service. Comforts include Frette Italian sheets and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
The Pelham London - Starhotels Collezione offers 52 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in March 2016.

Recreational amenities at the hotel include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas
Contactless check-in and check-out

Safety measures

Individually wrapped food options available for breakfast and through room service
Hand sanitiser provided
Masks and gloves available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • No on-site parking available
  • Street parking

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: GBP 24 for adults and GBP 12 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space (570 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 36-inch flat-screen TV
  • TV channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 24 for adults and GBP 12 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast and through room service.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pelham Hotel London
Pelham Hotel
Pelham London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel London
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham – Starhotels Collezione London
The Pelham Hotel

Frequently asked questions

Can I cancel my reservation for free at The Pelham London - Starhotels Collezione and receive a full refund?
Yes, The Pelham London - Starhotels Collezione offers free cancellation on select room rates, because flexibility matters! Please refer to The Pelham London - Starhotels Collezione cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
This property doesn't offer parking.
What time is check-in at this hotel?
Check-in is from 3:00 PM to midnight.
What time is check-out at The Pelham London - Starhotels Collezione ?
Checkout is at 11 AM.
Where is this hotel located?
This family-friendly London hotel is located near the airport, within a 5-minute walk of Natural History Museum and Victoria and Albert Museum. Imperial College London and Harrods are also within 15 minutes. South Kensington Underground Station is only a 2-minute walk and Gloucester Road Underground Station is 9 minutes.

Guest reviews

Overall score and ratings for The Pelham London - Starhotels Collezione

4.4
Excellent
5 - Excellent
338
4 - Good
195
3 - Okay
42
2 - Mediocre
11
1 - Poor
5
4.7
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a very charming hotel. The staff is very friendly. Close to a lot of great shops and restaurants

Stayed 3 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Mar 2020

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 2 nights in Mar 2020

      3/5

      • Liked: Cleanliness, staff & service
      Reasonable, but dated.

      While the lobby and bar area of the hotel were really quite swish, the rooms and overall decor of the hotel was tired and dated. The rooms were of reasonable size, but nothing in comparison to competing hotels in the area.

      Stayed 4 nights in Mar 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
      Wonderful location

      The location of the hotel is perfect. There is an Underground station right across the street. The Natural History Museum was a block away. The hotel itself is an older building. It has plenty of charm but also some evidence of moisture damage to the woodwork in the bathroom. The room was fine, everything that was needed was there. The concierge tried to be helpful but seemed inexperienced. Staff was friendly and helpful.

      Stayed 3 nights in Feb 2020