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In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Guest reviews

311 reviews
Guests rated this property 3.2/5 for cleanliness.

Popular amenities

Free WiFi
24/7 Front Desk


Explore the area

Popular LocationThe British Museum8 min drive
Popular LocationCamden Markets10 min drive
Popular LocationLeicester Square12 min drive
AirportLondon (LHR-Heathrow)49 min drive

Choose dates to view prices

  • Single Room, Ensuite

    3.6/5 guest room rating

    Room amenities

    • 8 sq m
    • Sleeps 1
    More detailsSingle Room, Ensuite
  • Economy Double Room, Ensuite

    Room amenities

    • 8 sq m
    • Sleeps 2
    More detailsEconomy Double Room, Ensuite
  • Standard Double Room, 1 Double Bed, Ensuite

    Room amenities

    • 6 sq m
    • Sleeps 2
    More detailsStandard Double Room, 1 Double Bed, Ensuite
  • Superior Double Room, Ensuite

    4/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsSuperior Double Room, Ensuite
  • Quadruple Room, Ensuite

    Room amenities

    • 15 sq m
    • Sleeps 4
    More detailsQuadruple Room, Ensuite
  • Family Room (5 people)

    Room amenities

    • 15 sq m
    • Sleeps 5
    More detailsFamily Room (5 people)
  • Two Bedroom Apartment

    5/5 guest room rating

    Room amenities

    • Sleeps 5
    More details Two Bedroom Apartment
  • Queen Room with Two Queen Beds- Ground Floor

    Room amenities

    • 15 sq m
    • Sleeps 4
    More detailsQueen Room with Two Queen Beds- Ground Floor

About this area


Located in London's London City Centre neighbourhood, The Excelsior Hotel is in the city centre and near a metro station. Madame Tussaud's Wax Museum and Buckingham Palace are cultural highlights, and travellers looking to shop may want to visit Camden Markets and Oxford Street. Looking to enjoy an event or a match while in town? See what's going on at O2 Arena.

Popular Location

What's nearby

  • The British Museum - 8 min drive
  • Oxford Street - 8 min drive
  • Camden Markets - 10 min drive
  • Leicester Square - 12 min drive
  • Piccadilly Circus - 13 min drive

Getting around

  • King's Cross St. Pancras Underground Station - 2 min walk
  • London King's Cross Station - 3 min walk
  • London (LHR-Heathrow) - 49 min drive


  • La Regina - 2 min walk
  • Indian Lounge - 3 min walk
  • Casa Tua - 3 min walk
  • The Betjeman Arms - 3 min walk
  • Casa Mamma - 3 min walk

About this property

The Excelsior Hotel

London hotel in London City Centre, near Oxford Street
This smoke-free hotel features concierge services, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include a porter/bellboy. All 28 rooms provide complimentary wireless Internet access, coffee/tea makers and TVs. Other amenities available to guests include hairdryers, safes and showers.
The Excelsior Hotel offers 28 forms of accommodation with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access. Bathrooms include a shower and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available


  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Hindi
  • Portuguese


  • Smoke-free property

Room amenities


  • Hairdryer
  • Shower


  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle


  • Desk
  • Iron/ironing board (on request)
  • Safe



Check-in between 2:30 PM and anytime
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

The check-in location differs from the property location; to check in, go to The Melville Hotel39 Argyle Square
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available

Property is also known as

Excelsior Hotel London
Excelsior London

Frequently asked questions

Can I cancel my reservation for free at The Excelsior Hotel and receive a full refund?
Yes, The Excelsior Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Excelsior Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
The Excelsior Hotel doesn't offer parking.
What time is check-in at The Excelsior Hotel?
Check-in is from 2:30 PM to anytime.
What time is check-out at The Excelsior Hotel?
Checkout is at 11 AM.
Where is The Excelsior Hotel located?
Located in London City Centre, this hotel is within 2 mi (3 km) of Oxford Street, Camden Markets and Madame Tussaud's Wax Museum. London Dungeon and Big Ben are also within 3 mi (5 km). King's Cross St. Pancras Underground Station and London King's Cross Station are within a 5-minute walk.

Guest reviews

Overall score and ratings for The Excelsior Hotel

Guest rating
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Staff & service, room comfort
  • Disliked: Cleanliness
Decent for the price...

Nice room but tired and there was dried blood on the bathroom floor but for the price can't really be too picky

Stayed 1 night in Jan 2020


  • Disliked: Cleanliness, property conditions & facilities

Great location very close to Kings Cross station. Check in was via the hospital next door and was easy enough. Overall hotel is tired and grubby - there were piles of dirty linen on each floor by the stairs when we arrived at 9pm.

Stayed 1 night in Jan 2020


  • Disliked: Staff & service, property conditions & facilities

Stayed 2 nights in Dec 2019


    This traveller didn’t leave comments with their review
    Stayed 1 night in Nov 2019


    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    It was a nightmare, there are bedbugs in the bedroom, kitchen doesn’t work, WiFi was impossible to connect, there was a leak in the bathroom, the staff solved using a can beneath, the third floor without elevator if you Bring luggage is an important issue. the hotel is very old the floor is really noisy and is lifting up

    Stayed 4 nights in Oct 2019