Charming hotel in need of a bit of updating. The hotel building is beautiful but the service and amenities don't quite live up to expectation. Staff were very friendly and helpful, including late checkout and taking care of our bags for the day. We had an ok room - booked the 'superior' which is essentially the basic room, usually get offered an upgrade with Expedia VIP but not here. We wouldn't have minded too much as it's better than your usual basic room, but the previous guest had (we think) been sick in the room and although the carpet had been cleaned there was a bit of a smell - informed reception but nothing was done. The in room breakfast was excellent but breakfast in the Garden Restaurant seemed lacking, service was quite slow and the hot food a bit basic for the price. Only afternoon tea served after lunchtime, no snacks or drinks available which was a shame as the atrium is a beautiful space to sit in and the Central Restaurant was closed at time of visit. The pool area is in desperate need of refurbishment, we patiently waited for our 30 min slot and paid for swim caps but were disappointed. The pool is a bit too cold, the jacuzzi and sauna need replacing and there is no steam room. Although we enjoyed our stay, at £330 per night (Expedia rate) we expected more and on balance I think we would give it a miss until some changes are made.
