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The Chapter Hotels - J Hyde Park

2.0 star property
Hotel with a 24-hour front desk, 4-minute walk to Kensington Gardens

Choose dates to view prices

Close to Kensington Palace and Kensington Gardens, The Chapter Hotels - J Hyde Park has plenty to offer. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Free WiFi
The current price is AU$199
includes taxes & fees
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Premium Twin Room, Ensuite (Deluxe)

Premium Twin Room, Ensuite (Deluxe)

Premium Twin Room, Ensuite (Deluxe)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Heating
Private bathroom
Hairdryer
Air-conditioning
Heating
Premium bedding
Hair dryer
Private bathroom
Coffee/tea maker
  • 7 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double Room, Ensuite (Deluxe)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Premium Double Room, Ensuite (Deluxe)

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Heating
Premium bedding
Private bathroom
Hairdryer
Air-conditioning
Heating
Premium bedding
Hair dryer
Private bathroom
Coffee/tea maker
  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Quadruple Room, Ensuite (Deluxe)

Premium Quadruple Room, Ensuite (Deluxe)

Premium Quadruple Room, Ensuite (Deluxe)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Heating
Premium bedding
Private bathroom
Hairdryer
Air-conditioning
Heating
Premium bedding
Hair dryer
Private bathroom
Coffee/tea maker
  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Triple Room, Ensuite (Deluxe)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Premium Triple Room, Ensuite (Deluxe)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Heating
Premium bedding
Private bathroom
Hairdryer
Air-conditioning
Heating
Premium bedding
Hair dryer
Private bathroom
Coffee/tea maker
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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includes taxes & fees
16 Nov - 17 Nov
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About the area

Map
26 Prince's Square, London, England, W2 4NJ

What's nearby

  • Kensington Gardens - 5 min walk - 0.4 km
  • Kensington High Street - 15 min walk - 1.3 km
  • Hyde Park - 16 min walk - 1.4 km
  • Marble Arch - 8 min drive - 2.6 km
  • Oxford Street - 10 min drive - 3.6 km

Getting around

  • Bayswater Underground Station - 4 min walk
  • London (QQP-Paddington Train Station) - 17 min walk
  • London (LCY-London City) - 68 min drive

Restaurants

  • ‪Prince Alfred - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪Hafez - ‬3 min walk
  • ‪The Phoenix Pub - ‬2 min walk
  • ‪Four Seasons - ‬4 min walk

About this property

The Chapter Hotels - J Hyde Park

Hotel near Kensington High Street
Close to Kensington Palace and Kensington Gardens, The Chapter Hotels - J Hyde Park has plenty to offer. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • A 24-hour front desk and smoke-free property
Room features
All guest rooms at The Chapter Hotels - J Hyde Park offer amenities, such as free WiFi.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Heating and limited housekeeping

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  • Air conditioning
  • Housekeeping
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includes taxes & fees
16 Nov - 17 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts

Property is also known as

The J Hyde Park
The Chapter Hotels J Hyde Park
The Chapter Hotels - J Hyde Park Hotel
The Chapter Hotels - J Hyde Park London
The Chapter Hotels - J Hyde Park Hotel London

Frequently asked questions

Is The Chapter Hotels - J Hyde Park pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Chapter Hotels - J Hyde Park?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at The Chapter Hotels - J Hyde Park on 16 Nov 2025 start from AU$199.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Chapter Hotels - J Hyde Park?

This property doesn't offer parking.

What time is check-in at The Chapter Hotels - J Hyde Park?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Chapter Hotels - J Hyde Park?

Checkout is at 11:00 AM.

Where is The Chapter Hotels - J Hyde Park located?

Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens and Kensington Palace. Kensington High Street and Hyde Park are also within 1 mile (2 km). Bayswater Underground Station is only a 4-minute walk and Queensway Underground Station is 7 minutes.

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The Chapter Hotels - J Hyde Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 81 reviews
Rating 8 - Good. 19 out of 81 reviews
Rating 6 - Okay. 15 out of 81 reviews
Rating 4 - Poor. 7 out of 81 reviews
Rating 2 - Terrible. 5 out of 81 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Josielyn

Liked: Amenities
It was very good place new renovation, WiFi excellent!.. easy to navigate.
Stayed 3 nights in Aug 2025

8/10 Good

Folana

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice for the price
Stayed 2 nights in Aug 2025

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close to underground stations.
Stayed 3 nights in Sep 2025

10/10 Excellent

Shumei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 3 nights in Jul 2025

4/10 Poor

Suvienska

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ok, we needed to wait for someone to help us, the guy who checked us in was nice, came quickly once he answered the Ring doorbell. Fire alarm went off in the middle of the night, when someone came to ‘check’ he said it was due to rain.. Noisy rooms, you can hear everything, doors opening and closing, all in all, the ‘less’ good reviews are true!
Stayed 5 nights in Sep 2025

6/10 Okay

Vernon

Disliked: Staff & service, property conditions & facilities
The room was very small and in the basement. Couldn't get the TV to work. Had to wait for someone to come to check us in. Most of the staff spoke very limited English.
Stayed 1 night in Aug 2025

8/10 Good

Jamie

Liked: Cleanliness
Disliked: Property conditions & facilities
Property was fresh, modern, small rooms admittedly and main light did not work this was reported but never sorted during my stay and no apology or discount offered
Stayed 2 nights in Jul 2025

2/10 Terrible

Sue

Disliked: Amenities
I would not recommend this hotel. There were doors banging and slamming all throughout the night. I’ve never had such a poor night’s sleep in any hotel. I overheard a couple complaining at 4.30am and the staff member saying “he only works there”. No one on reception when I checked out so I was unable to raise the issue with them myself. May have been different on another floor but they clearly know that guests staying on the ground floor between reception and the front door are going to get very little sleep.
Stayed 1 night in Jun 2025

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities
Staff member on front desk was quite rude on arrival, however was able to accommodate us changing rooms as we did not want to stay right by the entrance on the ground floor in a room on its own, which i don’t believe should be a room, however said ‘only because you checked in earlier than the next person’. Room was small however had no issues and was a pleasant stay overall.
Stayed 2 nights in Oct 2025

4/10 Poor

Nancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff had to go look for toilet paper for our room. There were no hooks in the bathroom to put our things nor in the shower. We were not advised there was no window. And there was a running water sound outside of the blocked door of our room. Otherwise staff was very pleasant. Good location.
Stayed 4 nights in Oct 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely phenomenal for its price. I couldn’t believe how large my room was and how amazing the bathroom was. It looks a little shabby when you first walk in, but when you get to your room, you can see how they have modernized everything. Sadly, the company doesn’t employ extra cleaners so the poor receptionist have to do everything so bear with them if you arrive and there is no one on the front desk. They will definitely come if you just shout out for them. They let me check in early and they held my cases at reception on my checkout. The gentleman on reception were more than gracious and helpful to a single woman that I was alone. The rooms were so so quiet and warm and the TV was exceptional. The beds are super comfortable and just around the corner. You are within everything the best restaurants and cafés and a 10 minute tube ride to the center of London. I have stayed in more star hotels in worse condition than this one so for safety and quiet this is the one. Just be patient with a lack of stuff sadly, but everything else is phenomenal and the staff that are there are wonderful.
Stayed 2 nights in Oct 2025

6/10 Okay

Katrin

Liked: Staff & service, amenities, property conditions & facilities
Das Zimmer war bei Ankunft sauber. Das Bad ist neu und bisher eines der schönsten, die wir in London hatten (fahren seit 18 Jahren nach London). Wir hatten auf Wunsch ein Zimmer im oberen Stock (70 Stufen 😅). Die jungen Männer am Empfang waren nett und hilfsbereit. Was ich aber zuerst für einen Textfehler hielt, war dann doch so. Keine Reinigung des Zimmers während unseres Aufenthalts! Für drei Nächte okay, aber länger hätte ich es ohne Reinigung auch nicht haben wollen. Die Abfallkörbe waren voll, das Toilettenpapier fast verbraucht. Wir hatten auch jede nur 1 Badetuch bekommen. Zudem war das Fenster kaputt und im Bad ging das Rollo zwar runter, aber nicht wieder hoch. Am zweiten Tag haben wir demonstrativ mit unserem Schild "Please make up the room" in die Flurkamera gewedelt. Da wir uns gedacht haben, es kommt niemand in den vierten Stock, um zu gucken, ob das Schild an der Türklinke hängt. Wir sind aber gleich davon ausgegangen, dass auch das ignoriert wird, und so war es dann auch. Das war in den 18 Jahren die erste Unterkunft, wo keinerlei Putzpersonal zu sehen war. Wie und wann dort die Zimmer gereinigt werden bei Gästewechsel – keine Ahnung! Für uns kommt diese Unterkunft leider nicht mehr in Frage.
Stayed 3 nights in Sep 2025

8/10 Good

Chris

Liked: Cleanliness
Basic hotel but good area
Stayed 5 nights in Sep 2025

8/10 Good

Elisa

Liked: Cleanliness, property conditions & facilities
Camera pulita ma nel seminterrato
Stayed 2 nights in Sep 2025

6/10 Okay

Stacey

Liked: Cleanliness, staff & service
The front desk staff was lovely but rarely at the front desk because they also seem to do all the cleaning. We were on the 5th floor and getting up all the stairs was quite difficult as the stairs are narrow. Room was fine (beds were really comfy) but it’s smaller than a dorm. Bathroom was large and modern. It’s very quaint and the area is great.
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was recently refurbished and looked good.Nice Area,beautiful houses,and a stroll to hyde park.
Stayed 4 nights in Sep 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è rinnovata, la camera piccola ma confortevole come il bagno che è dotato di una doccia spaziosa, con aria condizionata. Il personale è gentile. E’ ben ubicata perché vicina alla metropolitana di Bayswater e a negozi e ristoranti.
Stayed 7 nights in Aug 2025

8/10 Good

Wasin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
The only problem we found was the air con as we couldn’t find how to turn it off.So hence by morning it was absolutely freezing.But we weren’t there the next night as we only stayed one night but having spoken to the receptionist chap the morning we left he explained how to turn it off so if I was to stay there again which I might do next year it wouldn’t be a problem as overall I enjoyed the stay.
Stayed 1 night in Aug 2025

6/10 Okay

Marralee

Disliked: Staff & service, amenities
When we checked in only one of the two keys worked. This was not good as we needed them to reenter the property. We asked to get them rekeyed, but didn't didn't work. We stayed for 8 days and never saw a cleaning person..we ran out of clean towels and toilet paper (we had to buy our own). My husband ran down when he happened to see someone in the reception room and asked for towels.. they didn't have any clean bath towels and only gave him hand towels. Only one of the three windows to the room locked. There was long black hair throughout the room on the floors. The sink didn't drain right and there was no where to hang the towels. The door to the hall sticks badly (a real hazard if there were to be a fire) I wouldn't recommend staying here.
Stayed 8 nights in Aug 2025

6/10 Okay

Akiko

Liked: Property conditions & facilities
Disliked: Cleanliness
The location is near Hyde park and good. There are some supermarkets and cafes in this area. The room is tidy and spacious. Water and coffee are placed in the room. However, the shower room is not so clean.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After seeing some of the reviews i wasnt expecting much especially as there were 3 adults and a child in one room. The room wasnt big but there was enough space for us to move around and as we were only in it at night to sleep it wasnt a problem. The room and bathroom were clean and had air condition, a telly, coffee machine, kettle and bottles of water and the beds were comfy enough. The staff were nice and helpful and for the price and being so close to hyde park, transportation, food places and shops it was perfect for us
Stayed 2 nights in Aug 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel good location and staff where very friendly and helpful.
Stayed 2 nights in Aug 2025

8/10 Good

Diane

Liked: Cleanliness, amenities
Spent a few nights at the J Hyde Park- double and twin rooms. Overall 4/5. PROS-well appointed rooms, air conditioned, smart tv, comfortable beds, clean bathrooms and great location to both Bayswater and Queensway tube stations, many shops and restaurants and easy walk to Hyde Park and Kensington Gardens. CONS- 24/7 front desk is NOT accurate. It took up to 40 mins at a time for anyone to attend the desk and often only after pressing the ring doorbell consistently. The morning desk staff was also difficult to communicate with due to language barriers. There is no common space to sit and the absence of a lift makes it difficult to take large suitcases up the staircase (61 steps in our case) and would not be possible for those with mobility issues. I would stay here again because the pros outweighed the cons.
Stayed 1 night in Jul 2025