Is New Dawn Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at New Dawn Hotel?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM.

Where is New Dawn Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Queensway and Kensington Gardens. Hyde Park and Kensington Palace are also within 15 minutes. Bayswater Underground Station and Queensway Underground Station are within a 5-minute walk.

New Dawn Hotel Reviews, Deals & Photos 2025

6/10 Okay

Debby

5 July 2022

Liked: Staff & service

Disliked: Amenities

The staff were tremendous. They are trying to make the hotel better. Don't expect a huge room. The rooms are small, hot, and have seen better days. Expedia charged us an exorbitant amount for the room and keep a huge portion.

Stayed 5 nights in Jun 2022

4/10 Poor

Francisco

18 Aug 2022

Disliked: Cleanliness, amenities, property conditions & facilities

Me gusto la ubicación. No me gustó la límpienla del local y lo pequeño de la habitación

Stayed 2 nights in Jul 2022

6/10 Okay

Elisabet

18 July 2022

Disliked: Staff & service, amenities

Sinceramente si lo que buscáis es una cama para poder dormir los días que estéis y un baño donde asearos este es el lugar. Está bastante cerca de todo y bien comunicado pero la atención del staff bastante mala, el espacio muy pequeño. Hacía calor en la habitación, la ventana no se podía abrir pero había un ventilador de techo q daba algo de aire. He de decir que estaba todo limpio tanto sabanas como habitación y baño. Os recomendaría este lugar si lo único q haréis es dormir unas horas pero si esperáis un plus de comodidad no lo tendréis aquí, es como si alquilaras una habitación con baño en una casa turista más que un hotel.

Stayed 2 nights in Jul 2022

2/10 Terrible

josianne

7 July 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

pas de menage pendant 5 jours - pas de placards - pas de cintres - rien pour poser la valise - pas de verre dans la salle de bains- pas de tapis - vitres hyper sales - jamais personne a la reception - en tout 15 m2 y compris la salle de bain- ne plus utiliser EXPEDIA qui peut cautionner des etablissements pareils

Stayed 5 nights in Jul 2022

2/10 Terrible

Françoise

5 July 2022

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Côté chambre une vraie catastrophe. L exiguité,le caractère sommaire c'est acceptable mais l état de la douche présentant un gros trou dans la faience , les toilettes à 10cm de la douche bouchant le passage à l ouverture de la porte, le tout très douteux côté propreté. Est à signaler l odeur de moisissures qui oblige à laisser fenêtre ouverte au prix de supporter les eclats de voix aux abords tard dans la nuit, le bruit permanent dans le bâtiment de pas, de portes etc.. En résumé hormis l emplacement, la gentillesse du personnel, je donne un double zéro

Stayed 3 nights in Jul 2022

4/10 Poor

Duncan

27 June 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

We didn't get the room we paid for, the room was completely inadequate for 4 people. Thick with dust, minimal daylight. No housekeeping. Dodgy lock on the room. Luggage storage not secure. Terrace not cleaned. Staff completely disinterested in issues. The owner and staff do not care about customers and are clearly not suited to hospitality and will impact on Hotels.com reputation.

Stayed 2 nights in Jun 2022

2/10 Terrible

Fiona

23 May 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Didn't get to stay at the hotel. They lost the booking. Staff were unhelpful and rude. Left me stranded in London with no room with a child with additional needs.

Stayed 1 night in May 2022

4/10 Poor

Jason

22 May 2022

Disliked: Property conditions & facilities

It's all lies

The photos on Hotels.com are not a true representation of the hotel. It's not rumn by the ladies pictured and there was no sign of a breakfast. Dis-organised and run down it basically served a purpose but I wouldn't stay there agian.

Stayed 1 night in May 2022

2/10 Terrible

Annika

2 May 2022

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Unfortunately the room was filthy and the bathroom hadn’t been cleaned. After mentioning it to reception they asked if they could keep the room key so they could clean the bathroom. We mentioned that we would return late and if the reception would be open for us to get the key back. The answer was that this wouldn’t be a problem. When we returned we realized why it wasn’t a problem. The key was on top of the reception for anybody to take. The location is good, just a short walk to Bayswater Underground and restaurants in the neighborhood. The personnel was very friendly and helpful.

Stayed 2 nights in Apr 2022

2/10 Terrible

Makie

27 Apr 2022

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Lit moyennement confortable, mais les draps étaient propres. Garde robe ouvert et au bout du lit. (se cogner la tête est évident durant le séjour) La salle de bain est minuscule, doit s'asseoir de coté sur la toilette, porte ferme mal. Il n'y avait pas de papier de toilette, il a fallu en demander. La douche n'a pas d'endroit pour tenir le savon ou le shampoing. Aucun entretien de la chambre pendant le séjour (4 nuits) Pas de changement de serviettes, pas de lit refait, n'y de coup nettoyage de plancher. Mal insonorisé alors on entends très bien les voisins (même à voix basse) Le personnel est très gentil (ce qui rachète le reste) mais nous ne recommandons pas

Stayed 4 nights in Mar 2022

2/10 Terrible

Charly

6 Apr 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A déconseiller

Nous avions réservé 4 jours qui se sont transformés en galère à cause de ce charmant hôtel qui malheureusement n'est plus tenue comme indiqué sur les photos par 2 anglaise tout à fait charmante car il est en aller auparavant il y a 2 ans. La propreté des communes ainsi que des chambres fait peur à voir. Nous sommes arrivés à l'hôtel à 16h et avons attendu près d'une heure et demi que le concierge daigne venir après une vingtaine d'appel sur son téléphone personnel car personne à l'accueil pour nous accueillir. Je déconseille vivement cet hôtel qui est devenu à la limite de l'insalubrité. L'accueil et le personnel se fout totalement des problèmes rencontrés entre parenthèses douche qui qui ne s'écoule pas du tout évier bouché au bout de deux brossage de dents bac à douche cassée et de la moisissure présente sur tous les jouets la chambre n'a pas été fait durant notre séjour une seule fois nous sommes quand même rester 4 jours. Le wifi n'en parlons même pas car ils ne connaissent pas le code . Je déconseille à toute personne normalement constitué de réserver cet hôtel car voyageant à Londres depuis près de 10 ans c'est la première fois que je vois ça même les auberges de jeunesse sont mieux tenu

Stayed 3 nights in Mar 2022

2/10 Terrible

Fiona-louise

17 Feb 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful Never again

Good afternoon I am writing to with reference to my booking of The New Dawn Hotel in Bayswater London, from Monday 31st January-4th February 2022. Firstly this booking was for myself, my five year old daughter and my mother. I have been trying to take my daughter to London from France for over the last two years but due to the pandemic this has not been possible. I obviously went onto your website as I have done on many occasions and always been satisfied in choices made, until this occasion. Firstly we arrived to the hotel around 8.30pm and was greeted (I use this term lightly) by a untrained receptionist, who told us to “wait” whilst she spoke on the telephone to her boss for guidance as to how to process us via your booking which was already booked by myself and paid in full. After waiting for over thirty minutes (my five year old daughter who was extremely tired and hungry) we were shown into room 3 downstairs which was not of a high standard, no wardrobe or chest of drawers to place our clothes. Whilst in this room the receptionist received a call on the telephone from her boss to say that we had only booked one double and a single bed and this room had two doubles. The receptionist then took us upstairs to a really small, extremely hot room, we then asked what time our breakfast was served (which we had paid for) and we were told that there was no breakfast and this was a mistake. We were told that there were many restaurants nearby, which was no

Stayed 4 nights in Jan 2022

6/10 Okay

Martine

6 Dec 2021

Liked: Property conditions & facilities, room comfort

Budget hotel

It's a budget hotel so you get what you pay for. Checking in was quite the experience, with a huge amount of confusion over keys and available rooms, and I was initially sent to a room that already had guests in, but eventually the manager turned up and sorted everything out. The room was small but comfortable, and the hotel was quiet and felt secure. The room i originally got sent to was at the very top of the building up a narrow winding stair - i'd have struggled if i had much luggage or any sort of mobility issue. In short, fine if you're on a budget, not in a hurry and don't mind small spaces.

Stayed 1 night in Dec 2021

2/10 Terrible

Henrik

29 Nov 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel that scams their guests

We arrived at the hotel and had book two double rooms. They tried to give us a double room they had crammed a bunkbed in. We refused - after 30 minutes we were given the rooms we har ordered.. The receptionist and manager was speaking in Arabic to keep their exchange secret, but I speak Arabic so understood their scam. We were then given two double rooms as paid for. One more set of guests arrived, two women wth two small children having booked a quadruple. They were not give a room, and sent away at 11:30 pm. having driven all the way from Northern England - and paid in advance as us!. The sheets in our rooms had not been changed. We asked for clean sheets, were given on set anbd told to change ourselves. Later on we heard three other people had the same experiences. The hotel books more guests than they have room than they have room for and gamble that they can trick or just throw out the guests. Worst hotel ever.

Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

28 Nov 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here ran down rude staff and dirty!!

We arrived at 4pm to be told we have to wait for our room to be prepared. After 45mins of waiting we asked what was happening as the kids were tried and just waited to relax in the room. We had reserved a double room with a double bed and 2 singles. The manager took us to our room after a hour of waiting we walked in the room and there was someone elses suit cases in the room the manger said that the guest had not checked in yet there for they would give us the room not the 2 single and 1double. I had booked. As soon as we enter the room we could see it was ran down dirty and cold The toilet was filthy with poo down it and per and pubes over it. the bed covers were dirty the window was moldy wouldn't shut as had no handle. I had to asked the manger twice if he could close it after the second time he went out and kicked it close so hard scaring the children. It seemed as no one had no idea what they were doing or had any knowledge of us actually coming as I was asked who I booked with . Telling them Hotels. Com They had no idea we was coming. Didn't feel safe here at all and definitely won't be going back there.

Stayed 1 night in Nov 2021

2/10 Terrible

Tania

30 Aug 2021

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Very small room for a family. Mattress was terrible rolled unto partner .. bunk bed ladder broken ! No internet . Or coffee no restaurant as advertised. Very poor

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

1 Jan 2020

Disliked: Cleanliness

Petit hôtel tout en hauteur bien situé mais peu confortable et propreté à revoir

Stayed 3 nights in Dec 2019

6/10 Okay

Janneke, Gelderland

28 Dec 2019

Disliked: Amenities, property conditions & facilities

Beddengoed was schoon, rioollucht vanuit de badkamer, geen goed ontbijt, vriendelijk personeel en bagageservice. Prima voor 1 nacht. Gezellige winkeltjes en restaurantjes in de buurt en op loopafstand van metrostation Bayswater en centraal gelegen.

Stayed 1 night in Dec 2019

4/10 Poor

Carolane, paris

10 Nov 2019

Liked: Staff & service

Disliked: Property conditions & facilities

L’accueil très bien, le personnel a votre service, malgré un problème d’eau chaude le premier jour (vite réglé) en revanche une odeur nauséabonde dans la salle de bain, très désagréable.

Stayed 2 nights in Nov 2019

4/10 Poor

Stefan

10 Nov 2019

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

Ett plus

Ett trångt familjerum med väglöss. Badrumsdörr med nästan genomskinligt glas. Frukosten var rostat bröd med nutella eller sylt. Sylten tog slut dag två. Skinkbitarna var stora som frimärken och osten var hackad till smulor. Det som var positivt var läget och att det var lungt och tyst.

Stayed 7 nights in Oct 2019

6/10 Okay

Verified traveller

4 Nov 2019

Liked: Staff & service, amenities, property conditions & facilities

Litet rum, men med toalett och dusch. Frukosten var väldigt enkel. Små bitar ost, små bitar skinka, bröd, små yoggi-förpackningar och flingor, te, kaffe och choklad, Nutella och sylt. De fixade glutenfritt bröd.

Stayed 4 nights in Oct 2019

8/10 Good

Hanna

3 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra hotell i Bayswater

Fräscht och billigt boende. Kontinental frukost. Trevlig personal i receptionen. Rummet var lite trångt (dubbelsäng och våningssäng - vi bodde fyra) men det var rent och fräscht och man är ju inte så mycket på hotellrummet att det spelar någon roll. Bekväma sängar och tyst - inga störande grannar. Nära t-bana och bussförbindelser. Bra restauranger om man gick neråt Westbourne istället för Queensland.

Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveller

13 Oct 2019

Disliked: Amenities, property conditions & facilities

Location was good. Rooms were not as advertised. Booked a queen, put into a room with two singles, rooms smelt of fresh paint. Stayed for a week and when asked to change into the type of room that was booked were told that none were available for the duration.

Stayed 7 nights in Oct 2019

8/10 Good

Katrin

31 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Wir waren bereits früh morgens in London unser Check in im hotel war aber erst ab 14 Uhr. Als wir viel zu früh ankamen würden wir sehr freundlich begrüßt, könnten unsere Koffer in einen Nebenraum anstellen und wir durften uns im Frühstücksraum stärken und Kaffe trinken. Das Personal war sehr nett, hilfsbereit und freundlich. Die Zimmer waren OK. Klein, etwas schrunkrlig, aber soweit sauber....darf man halt nicht mit Zuhause vergleichen. Der Boiler war kaputt und wir hatten nur kaltes Wasser zu duschen, es wurde unverzüglich repariert. Das Frühstück war OK, eben Toast, Kaffe, käse, Wurst, diverse fertige küchenreichen und Kekse...alles OK...für uns reichte es. Kaffe und kuchenteilchen standen den ganzen Tag parat. Die Lage ist top....man ist sofort in einer kleinen Einkaufsstraße und an den U-Bahn Stationen... Wir kommen so schnell wie möglich wieder ....3 Tage London reicht nicht um alles anzuschauen!

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

16 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Freundlicher Empfang Unser Zimmer hatte eienen Ventilator was sehr angenehm war.

Stayed 2 nights in Aug 2019

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