DoubleTree by Hilton London Kensington

Photo gallery for DoubleTree by Hilton London Kensington

Primary image
Terrace/patio
View from room
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of DoubleTree by Hilton London Kensington

DoubleTree by Hilton London Kensington

4.0 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
100 Cromwell Road, London, England, SW7 4ER

Explore the area

  • Popular LocationHyde Park16 min walk
  • Popular LocationKensington Palace18 min walk
  • AirportLondon (LHR-Heathrow)32 min drive
  • Popular LocationO2 Arena49 min drive

Choose dates to view prices

About this area

London

DoubleTree by Hilton London Kensington is located in London City Centre, a neighbourhood in London, and is near a metro station and on the beach. Natural History Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Buckingham Palace and Piccadilly Circus. Don't miss out on a visit to London Eye. Guests love the hotel's location for the sightseeing.

What's nearby

  • Natural History Museum - 6 min walk
  • Royal Albert Hall - 14 min walk
  • Hyde Park - 16 min walk
  • Kensington Palace - 18 min walk
  • O2 Arena - 49 min drive

Getting around

  • Gloucester Road Underground Station - 1 min walk
  • West Brompton Underground Station - 18 min walk
  • Heathrow Airport (LHR) - 32 min drive

About this property

DoubleTree by Hilton London Kensington

4-star hotel on the beach, near Natural History Museum
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and a sauna.
DoubleTree by Hilton London Kensington offers 163 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 40-inch Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

Arabic, Chinese (Mandarin), Dutch, English, French, German, Irish, Italian, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee daily: GBP 17.95 per person
  • 1 restaurant
  • 1 beach bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Umami

Things to do

  • Fitness centre
  • Playground
  • Sauna

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • 40-inch flat-screen TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for GBP 35.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 17.95 per person (approximately)
  • Rollaway bed fee: GBP 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel London Kensington
Crowne Plaza London Kensington
London Kensington Crowne Plaza
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England
Crowne Plaza London Kensington Hotel
Crowne Plaza London Kensington
Crowne Plaza London Kensington an IHG Hotel
DoubleTree by Hilton London Kensington Hotel
DoubleTree by Hilton London Kensington London
DoubleTree by Hilton London Kensington Hotel London

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 416 out of 913 reviews
5 - Excellent 46%
Rating 4 - Good. 290 out of 913 reviews
4 - Good 32%
Rating 3 - Okay. 101 out of 913 reviews
3 - Okay 11%
Rating 2 - Poor. 66 out of 913 reviews
2 - Poor 7%
Rating 1 - Terrible. 40 out of 913 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice attention
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we are so disappointed with this property. we spent quite a lot on our stay at this DoubleTree, thinking we were splurging on a nice hotel for our once-in-a-lifetime trip to London. instead, this is a poorly run hotel, with half the staff needed for the "4 stars" the property claims. the lobby may look nice, but once you are allowed to go to your room, the nightmare begins. the hallways are dark and dank. we stayed in two types of rooms (which were non-refundable purchases, which is why we didn't transfer hotels), a standard and a suite. the standard was run-down, but at least had a window that opened. the suite, while nicer and newer, had zero ventilation and was quite hot, while temperatures outside were warm, but not exceedingly so. when we complained, a completely useless portable air conditioner was brought, and then another, which just moved the hot air around. our room wasn't serviced until asked several times. the location in South Kensington (across from a tube station) is the only plus of this hotel. and the staff who were there did try, but they were so clearly overwhelmed, particularly in the restaurant. I would not recommend this hotel to anyone until they put considerable money into the rooms and appropriate staffing is put into place. until then, it is not worth the high prices they charge. stay somewhere else!
Stayed 1 night in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
Staff was very accommodating
Stayed 4 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Air conditioning not working and rooms abit small and tired. For the money you’d expect better!
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with family, Travelled with family and small children
Liked: Staff & service
The hotel staff was accommodating however the air conditioning was a big issue. The hallways were also musty
Stayed 2 nights in Jun 2022

3/5 Okay

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in a great location, near Kensington park and right across the road from the Gloucester Road Tube station. The hotel has a great back garden if you want, and amenities on site including a restaurant and bar. It is surrounded by several great pubs and restaurants and is easy access from heathrow by car of Tube. It is an excellent spot to stay when in london.
Stayed 4 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location. It is across the street from the underground, near Kensington Garden (which is picturesque and a lovely place to walk), and conveniently located to shops and dining.
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite feature of staying at this hotel was the tube station across the street. 2nd fave feature were all the shops, dining options, museum nearby, all walkable. 3rd fave was the clean room 4th was the very friendly staff.
Stayed 2 nights in Jun 2022